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Help with a purchase on Cyberport
Cyberport offers computers, electronics and appliances for home and office. Send a link and the required option: we will check purchasing availability and prepare an estimate with delivery shown separately.
What we can do with your Cyberport order
You choose the product; we agree the purchase under confirmed terms. Additional work and delivery are calculated for your request.
- 1
Purchase of the selected product
We will check the listing, option, quantity and invoice. After your confirmation, we will arrange payment for the agreed order.
- 2
Check the sale terms
We check availability, seller delivery to the agreed address and cancellation and return rules.
- 3
Calculate delivery
We will check the delivery address, product weight and dimensions. Route and packaging costs will be shown as separate line items.
- 4
Order status
We pass on confirmed status updates from the seller and contractors. If terms change, we explain why and discuss the next step.
Information to help you decide
Check the important terms in the specific listing before payment: the assortment and platform rules may change.
Exact variant
We check the model, included components, power requirements, compatibility and regional version. We record the selected option and quantity in the order.
Seller terms
We check the named seller, availability and terms shown in the listing.
Payment method
Before payment, we will agree the order price and the available payment method for this purchase.
Cancellation and returns
Terms depend on the goods and seller. If returns matter, we clarify them before purchase and onward shipment.
Cyberport: what to check before ordering
Cyberport offers computers, electronics and appliances for home and office. Before ordering, we check the current listing, selected option and seller's terms.
cyberport.de(opens in a new tab)- Store address
- cyberport.de
- Store region
- Germany
Before purchase, we check the model, included components, power requirements, compatibility and regional version.
We confirm purchase availability, delivery address and onward route for the specific order.
Order from Cyberport by link
We first check the selected listing and the seller's terms. We begin the purchase once the price and scope of work have been agreed.
Link and parameters
Send the link, selected option, quantity and destination country.
Offer check
We compare the selected option with the seller’s listing and clarify availability and delivery address.
Estimate before payment
We show the product, OZTA fee and known separate costs.
Agreed order
After confirmation, we arrange payment and provide order status updates.
Availability, seller terms and route are checked for the specific order.
How to calculate the purchase-on-behalf fee
We use the agreed goods price from the seller and apply the rate from the table. Delivery is not part of the fee calculation.
Rate by product price
Minimum OZTA purchasing fee: $20
- Less than $1,000
- 10%
- From $1,000, but less than $5,000
- 9%
- From $5,000, but less than $10,000
- 8%
- From $10,000, but less than $20,000
- 7%
- From $20,000
- 6%
The minimum OZTA purchasing fee is $20. For example: goods at $50 + fee of $20 = $70, excluding delivery, import costs, insurance and bank costs.
Fee calculation example
- Seller's goods price
- $2 000
- OZTA fee
- $180
- $2 000 × 9% = $180
- Goods + fee
- $2 180
This covers only the goods and fee. Seller delivery and onward freight, import charges, insurance, banking and foreign-exchange costs are separate.
What the fee includes
- One seller, up to 10 agreed items and one planned shipment.
- Checking company and payment details and purchasing terms, and agreeing the seller’s invoice.
- Payment of the seller’s invoice is already included in the fee; we do not charge a second percentage for it.
- Seller communication, order statuses and OZTA report.
What is paid separately
- Seller delivery to our warehouse and onward transport.
- Import charges, insurance and warehouse operations, when needed.
- Bank and foreign-exchange costs, and any additional work after agreement.
If additional contractor work is needed
For additional work: the provider’s price + 10% for OZTA, with a minimum OZTA coordination fee of $20 per agreed assignment. If coordination is already included in a paid package, there is no second fee. Samples and their delivery are paid separately. We do not apply this percentage to government charges, import taxes or the insurance premium.
What is important to know before ordering
Answers about ordering from Cyberport. We confirm the terms from the specific product listing.
What is needed to order from Cyberport?
Send the product link, selected option, quantity and destination country. If size, included items or condition matter, state this from the start.
What should be checked for the selected product?
We will check the model, included components, power requirements, compatibility and regional version. Before payment, we clarify the returns policy and shipping availability for the specific offer.
What makes up the cost?
The estimate will show the product, OZTA fee, seller's delivery and onward transport separately. Packaging, bank costs and import charges will be separate line items where required. Before payment, we will identify amounts that still depend on measurement or an external quote.
Can the product be returned?
Returns depend on the seller's rules and the location of the goods. Before purchase, we will clarify the deadline, return address, requirements and return shipping cost.
How do I find out the delivery cost and timing?
Send the product link and destination city. After checking weight, dimensions and a permitted route, we will calculate delivery and provide an estimated time. If the calculation depends on warehouse measurements, we will note this in the estimate.
Can a legal entity pay for an order by bank transfer?
Yes. A company can pay an agreed OZTA order by bank transfer against an invoice. We agree on the currency, bank details and order documents before payment.
Other places to look for the product
We will compare offers by product, seller, delivery terms and returns policy.
Check your Cyberport purchase
Send the product link and specifications. Before payment, we will confirm the purchase terms, delivery address and order estimate.
Tell us about the task