These answers concern preliminary furniture review. Final terms depend on the item, material, project, route and site.
We consider a single item after checking dimensions, packaging, volumetric weight, route, address and supplier terms. Its estimate is calculated separately from a container consignment.
We agree on disassembly, corner and glass protection, crating, moisture protection, palletisation, labelling and condition photographs before handover. The specific method depends on the item and route.
We need each package's dimensions and weight, packaging, quantity, route, handling transfers, warehouse, address, floor, lift or crane, carrying inside and assembly. Unconfirmed costs are identified in the estimate.
This depends on construction, material, age, intended use and market. We identify applicable documents for the specific project rather than applying a universal rule.
We send the drawing or photograph to the supplier and agree on specifications, sample, dimensions, material, tolerances, readiness date, quality control and the procedure for project changes before production.
This depends on package dimensions, disassembly, fragility, pallets and loading restrictions. We prepare a package layout and check it with the carrier before booking.
We check availability of last-mile delivery, carrying inside, a lift or crane and assembly for the specific address. These services and responsibilities appear as separate contract items.
We record condition on receipt in a report and photographs, identify where damage occurred, check insurance terms and initiate a claim under the agreed contract.
We stop supply if material or origin is unconfirmed, documents are missing, suitable packaging is impossible, the item differs from the drawing, the brand is disputed or the route is unavailable.