Buying goods from Zalando - European fashion, 6000+ brands, 25 countries
Zalando is Europe's largest fashion and lifestyle marketplace, operating in 25 European countries. Features: 6000+ brands, specialization in fashion, shoes, accessories and cosmetics, focus exclusively on the fashion segment. OZTA helps to buy goods on Zalando, organizes payment for goods by an agent (through local payment systems: cards, PayPal, Klarna), checks the quality of fashion goods in the warehouse and delivers them with customs clearance to different countries.
- We work with European fashion brands in European languages
- Secure payment via cards, PayPal and Klarna
- Checking the quality of fashion products and sizing before shipping
- Fast consolidation of orders from different brands and delivery from Europe
https://zalando.com
European fashion
Search for products...
Popular categories
Women's fashion
€49
Men's fashion
€79
Accessories
€29
Platform Features
Fashion
Brands
Service
6K+
Brands
50M+
Clients
25
Countries
Zalando - pan-European fashion marketplace
Zalando is a leading pan-European fashion and lifestyle marketplace founded in 2008. Serves more than 50 million active customers in 25 European countries.
Specialization: fashion, shoes, accessories, cosmetics, lifestyle
Geography
25 European countries
Type
B2C Marketplace
Categories
Fashion, shoes, accessories
Payment
Cards, PayPal, Klarna
What is important to know about the platform
Brands
6000+
brands
Products from over 6,000 brands - from leading international brands to Zalando's own brands. Wide selection to suit all styles and budgets.
- International brands: Nike, Adidas, Zara, H&M and others
- Premium brands: luxury brands with a guarantee of authenticity
- Own brands: Zalando Exclusive and private brands
Pricing
up to 50%
discounts
Regular sales and discounts up to 50% on various product categories. Seasonal sales at the end of the season with maximum discounts.
- Seasonal sales: discounts up to 70% at the end of the season
- Daily discounts: regular promotions for various categories
- Zalando Plus: additional discounts for subscribers
Returns
100 days
term
Zalando offers an extended returns policy - up to 100 days to return items. Free returns on most items.
- Extended period: up to 100 days for returning goods
- Free Returns: For Most Items
- Simple process: returns via app or website
Delivery
1-3 days
term
Fast delivery throughout Europe. Free delivery for orders over a certain amount depending on the country.
- Fast delivery: 1-3 days to most European countries
- Free delivery: for orders from €24-49 depending on the country
- Express Delivery: Same day delivery in select cities
What people buy most often on Zalando
The most popular product categories among our clients
Women's clothing
Men's clothing
Shoes
Accessories
Cosmetics
Bags
Sportswear
Children's clothing
Watch
Jewelry
Perfumery
Underwear
Why is it difficult to buy directly?
Typical difficulties when buying on Zalando and how OZTA solves them
Typical problems
- Geographical restrictions - Zalando only operates in 25 European countries, delivery to other regions is not available
- Difficulties with payment - a European bank card or PayPal with a European link is required
- Delivery problems - many items do not ship outside of Europe or require special conditions
- There is a risk of getting defective - there is no way to check the product before shipping, especially when purchasing at a discount
- Complex returns - returning a defective product requires knowledge of procedures and can be time-consuming
OZTA Solutions
- We work from Europe - our representatives are located in Europe and can purchase goods on your behalf
- Convenient payment - pay in any convenient way, we will transfer funds to the seller through local payment systems
- Delivery to any point - we organize delivery from Europe to your country with parcel consolidation
- Product inspection - we check the quality, completeness and compliance with the description in our warehouse in Europe
- Return guarantee - we resolve all issues with sellers and arrange returns if necessary according to Zalando policy
What do you get with OZTA
Full cycle of agency buyout with Zalando
Agent buyout
We buy goods on your behalf, communicate with sellers in European languages
- Search and select products according to your parameters on Zalando
- Negotiations with sellers and Zalando support if necessary
- Monitoring delivery times from the seller’s warehouse and tracking orders
Quality check
We check the goods before sending: quality, completeness, compliance
- Detailed inspection for marriage and defects in our warehouse in Europe
- Checking the completeness and compliance with the description on Zalando
- Photo and video report upon request before sending
Secure payment
Pay in a convenient way, we will transfer the funds to the seller
- Payment in a convenient currency (RUB, USD, EUR, KGS)
- Transfer of funds to the seller through local payment systems
- Transparent calculation of commission and exchange rates
Consolidation
We combine several orders into one package to save on shipping costs
- Free storage up to 60 days in a warehouse in Europe
- Combining orders from different Zalando sellers
- Save up to 70% on shipping costs when consolidating
Delivery
We will arrange delivery from Europe to your country in a convenient way
- Choosing the optimal delivery method from Europe
- Turnkey customs clearance
- Parcel tracking at all stages of delivery
Guarantee
We resolve all issues with sellers and arrange returns if necessary.
- Refund guarantee if defective or non-conforming according to Zalando policy
- Resolving disputes with sellers and Zalando support
- Compensation for loss or damage to cargo upon delivery
How does the ransom work?
Simple process from application to receipt of goods
1
Bid
Send us links to products from Zalando or describe what you need to find
2
Check and calculation
We check the seller’s availability, clarify the details, calculate the cost including delivery
3
Ransom
After payment, we buy the goods, communicate with sellers and track orders
4
Product check
The goods arrive at our warehouse in Europe, we check the quality and completeness
5
Delivery
We consolidate orders and send you a convenient delivery method from Europe
Frequently Asked Questions
Answers to popular questions about purchasing goods from Zalando
Zalando is Europe's largest fashion and lifestyle marketplace, operating in 25 European countries. The platform specializes in fashion, shoes, accessories and cosmetics from over 6,000 brands. Unlike universal marketplaces (Amazon, eBay), Zalando focuses exclusively on the fashion segment. The platform is especially popular among lovers of European fashion and current trends. Zalando is known for its wide selection of brands, quality products and convenient returns system (30 days for returns).
The following categories are especially popular on Zalando: clothing and shoes (from European brands, current trends), accessories (bags, shoes, hats), cosmetics and perfumes (European cosmetics, care products), beauty and style products. The platform is especially beneficial for purchasing European fashion and accessories, as it offers a wide selection of current trends and quality products from more than 6,000 brands.
Features of purchasing on Zalando: specialization in fashion and lifestyle (fashion categories: clothing, shoes, accessories, cosmetics), work in 25 European countries, more than 6,000 brands on one platform, current trends and quality products, returns system (30 days for return for most products), work mainly in European languages (language knowledge or agent purchase required), purchase from 1 unit of goods (no minimum quantity required), various brands (European and international fashion brands), a ratings and reviews system for selecting quality products, various payment methods (cards, PayPal, Klarna), delivery mainly within Europe (an agent is required for international delivery).
The redemption process with Zalando includes: you send a link to the product and indicate the quantity and size, we check the availability of the product and the possibility of delivery, calculate the cost (product price + commission + delivery), you pay for the order, we buy the product on your behalf through local payment systems (cards, PayPal, Klarna), we receive the goods at our warehouse in Europe, check the quality of fashion goods and sizing, make a photo report, consolidate with other orders and ship to you with customs clearance. The entire process takes 10-20 days depending on the delivery method.
To redeem goods from Zalando, special documents are usually not required. All you need to do is provide a link to the product, quantity, size and your contact information. During customs clearance, we will prepare all the necessary documents: an invoice indicating the cost of goods, a packing list with a description of the goods, certificates of conformity (if necessary for children's goods), documents for customs clearance. Some categories of goods may require additional certificates, which we will help you obtain.
No, we can only purchase items that the seller has in stock at the time of placing the order. If an item is out of stock, we will notify you and offer alternatives from other brands or similar products. Some products may be available for pre-order, in which case we can place the order, but delivery will occur after the product goes on sale. We recommend checking product availability and sizes before placing your order as popular fashion items may run out quickly.
We provide complete information about the status of your order at every stage: confirmation of the application and calculation of the cost, purchase of goods on Zalando, receipt of goods at our warehouse in Europe, checking the quality of fashion goods and size compliance, photo report, sending by international delivery with a track number, customs clearance and delivery to you. You receive notifications at every stage and can track your parcel using the track number after dispatch. We can also provide a tracking number from Zalando to track delivery to our warehouse.
Zalando has a 30 day return policy for most items. This is one of the main advantages of the platform compared to other marketplaces. We use this policy when inspecting items in our European warehouse: if we find that the item is defective or not as described, we will arrange a return to the seller through Zalando's returns system for a full refund. After sending the goods to you, returns are possible only in warranty cases and in agreement with the seller. We recommend that you carefully check the product description and reviews before ordering.
Delivery from Europe from Zalando takes on average 10-20 days: 3-5 days for purchase of goods and delivery to our warehouse in Europe, 7-15 days for international delivery, depending on the chosen method and destination country. Express delivery (DHL, FedEx) takes 7-12 days, regular air delivery - 10-15 days, ground delivery for EU countries - 5-10 days. For EU countries, delivery may be faster due to the absence of customs formalities.
Several delivery methods are available from Europe: express delivery (DHL, FedEx, UPS) - 7-12 days, fast and reliable, suitable for small quantities and urgent orders; regular air delivery - 10-15 days, optimal in terms of price and speed; ground delivery for EU countries - 5-10 days, most profitable for European countries due to the absence of customs formalities. We will help you choose the optimal delivery method depending on weight, volume, cost and country of destination.
Customs clearance of goods from Europe depends on the country of destination: for EU countries - customs clearance is not required, goods are delivered without additional formalities; for countries outside the EU - customs clearance occurs automatically upon international delivery. We prepare all the necessary documents: an invoice indicating the cost of goods, a packing list with a description of the goods, certificates of conformity (if necessary). Depending on the product category and destination country, different customs duties and VAT may apply. We inform you in advance about possible customs payments.
Yes, we consolidate all your orders from different brands on Zalando in our warehouse in Europe into one package. This allows you to save a lot on shipping since you pay for one package instead of several. Consolidation takes 1-3 days after receiving all goods at the warehouse. We pack all goods together, ensuring their safety, and send them in one parcel with a full set of documents. This is especially beneficial when ordering from several brands at the same time or when purchasing different categories of goods (clothing, shoes, accessories).
Yes, we make sure to check the quality of all products from Zalando in our warehouse in Europe before shipping. The check includes: appearance of the product and packaging, completeness (presence of all elements, accessories, instructions, warranty cards), compliance with the description on the website (size, color, model, characteristics), checking for compliance with sizes (European sizes may differ from other standards), checking for defects or damage. For fashion products, we check sizing and quality especially carefully. If we detect a defect or discrepancy, we take detailed photos and videos, contact the seller to resolve the issue (return, replacement) and inform you about the situation.
If an item does not match the description or size on Zalando, we will resolve the issue during the inspection phase at our warehouse in Europe. We take photos and videos of discrepancies and contact the seller to return or replace the product. Zalando has a 30 day return policy, so if the seller agrees to the return, we return the item and receive a full refund. If a replacement is needed (eg a different size), we will arrange for a replacement item. If the seller refuses to return, we will use Zalando's buyer protection system to resolve the issue. After sending the goods to you, returns are possible only in warranty cases and in agreement with the seller.
Returning goods from Zalando is possible in two cases: before shipping to you - if we find a defect, discrepancy with the description or size in our warehouse in Europe, we will arrange a return to the seller through the Zalando returns system (30 days for return) and a full refund; after receipt by you - return is possible only in warranty cases (defects, malfunctions) and by agreement with the seller. The usual reasons for returns (size, color did not fit, changed your mind) after shipment are not accepted, since the goods have already undergone customs clearance and delivery. We recommend that you carefully check the product description, size chart and reviews before ordering.
We provide the following guarantees: a guarantee of purchasing goods exactly according to your request (link, quantity, size, characteristics), a guarantee of working with European fashion brands in European languages, a guarantee of using the Zalando returns policy (30 days for returns), a guarantee of checking the quality of fashion goods and compliance with sizes in our warehouse in Europe before shipping, a guarantee of safe payment via cards, PayPal and Klarna, a guarantee of consolidation of all orders from different brands into one package to save on delivery, a guarantee of customs clearance and delivery to your address, a guarantee of solving problems with sellers through the Zalando buyer protection system. In case of problems, we take upon ourselves the resolution of issues with sellers and customs authorities.
The following payment methods are available for redemption from Zalando: bank transfer to our account (ruble, dollar, euro), bank cards (Visa, Mastercard, MIR), electronic wallets (UMoney, Qiwi, WebMoney), cryptocurrencies (as agreed). We accept payment in a currency convenient for you, and we transfer funds to sellers through local payment systems (cards, PayPal, Klarna). All payments are secure and go through trusted channels. Some items may require prepayment as Zalando requires payment at checkout.
The commission for redemption services with Zalando depends on the cost of the goods and the complexity of the order, usually ranging from 5% to 15% of the cost of the goods. Discounts apply for large quantities and regular orders. The commission includes: purchasing goods through local payment systems (cards, PayPal, Klarna), working with European fashion brands in European languages, checking the quality of fashion goods and size compliance in a warehouse in Europe, consolidating orders from different brands, customs clearance, organizing delivery. Delivery is paid separately depending on weight, volume and chosen method. We calculate the exact cost after receiving your application indicating the goods, quantity and size.
Advantages of working with OZTA to buy with Zalando: we work with European fashion brands in European languages without a language barrier, use of Zalando returns policy (30 days for returns) to protect your interests, secure payment via cards, PayPal and Klarna, checking the quality of all fashion products and sizing in our warehouse in Europe before shipping, consolidating all orders from different brands into one package to save on shipping, full customs clearance and delivery to your addresses, resolving all issues with sellers through the Zalando buyer protection system, transparent reporting at each stage of the order. We take care of all the hassles of shopping on Zalando so that you get the latest European fashion trends quickly and safely.
Yes, our team works with European fashion brands on Zalando in European languages (English, German, French, etc.). We correspond with sellers, clarify order details, advise on sizes, resolve issues with returns and replacement of goods - all in European languages. This avoids language barriers and ensures that all order details are accurately understood, especially when working with sizes. You communicate with us in Russian, and we translate and communicate with sellers in European languages, ensuring full understanding on both sides. We also work with the Zalando support system in European languages to resolve issues.
We process redemption requests from Zalando within 1-2 business hours during business hours (Mon-Fri, 9:00-18:00 Moscow time). After receiving the application, we check the availability of goods, the possibility of delivery and calculate the cost (product price + commission + delivery), and send you an invoice for payment. After payment, the purchase of goods occurs within 1-3 business days. Urgent orders are processed with priority. The entire process from application to dispatch takes 10-20 days depending on the delivery method.