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Clothing and footwear from Zalando
We help buy clothing and footwear from Zalando and arrange delivery. We record the size, colour and site region before payment, and discuss available inspection and return options for the selected item.
What you entrust to OZTA
You choose the product and approve the order terms. We handle the agreed purchase: communicating with the seller, agreeing the invoice, arranging payment and providing status updates. Sourcing, separate inspections and onward delivery are discussed according to your needs.
- 1
Product purchasing
We agree the selected product, option and quantity with the seller, and check their company and payment details and invoice. After your confirmation, we arrange payment and handle order correspondence. Arranging payment of this invoice is already included in the standard purchase-service fee.
- 2
Sourcing and selection
We will select by size, colour and brand and compare specific offers by product price, delivery and returns terms. Standalone sourcing is charged separately. The published package applies to China; for another market or an extended brief, we will prepare an estimate before work begins.
Supplier search scope and price - 3
Inspection by agreement
We clarify whether photos and size, colour and condition checks are available. Inspection scope, contractor, price and discrepancy actions are agreed before payment.
- 4
Arrange delivery
We consider air freight for suitable clothing and footwear after checking weight, packaging, route and final cost.
- 5
Import documents
We will clarify the documents and import charges required for your product in the destination country. Clearance costs will be shown separately in the estimate.
- 6
Order status
A paid order has a responsible coordinator. We agree on a communication channel and pass on confirmed status updates from the seller and contractors. If conditions change, we explain why and discuss the next step; tracking depends on the carrier.
Order assistance
We check the product, seller, payment and delivery from Zalando before ordering.
Checking availability
We check the selected website region and permitted receiving address. We agree the international route before placing the purchase.
Clarifying the platform's programme
Private sales depend on country, account and the specific offer's terms. We check availability and price before ordering.
Checking specifications
European sizes differ from familiar sizing. We explain how to convert them and what to order if unsure.
Consolidate purchases
If the goods can be stored and transported together, we agree consolidation at one warehouse and compare the total shipment cost.
Clarifying returns
We check returns availability before international shipment; deadline and procedure depend on goods, seller and country.
Specific brand and model
We retain the product code, colour and size of the selected item. Availability in the required region and specific seller terms are confirmed before purchase.
Zalando: size and the specific offer
To purchase from Zalando, specify the item number, colour, size and site region. Compare the brand's size chart with measurements of an item that fits you.
zalando.com(opens in a new tab)- Country
- Germany
Outfit photos may include items sold separately.
Seller, address and deadline matter for returns; these must be considered before international shipment.
How your order proceeds
We first establish the product and purchase terms, then agree the estimate and the steps after purchase. You decide before paying for each stage; product substitutions or budget changes require separate approval.
Link or item number
Send a link or item number. If you have no link, photos and a description are sufficient; specify the option and quantity you need.
Seller and availability
We will clarify availability, included items, condition and shipping from the seller. We will discuss any differences from your request before purchase.
Region and restrictions
We will check whether the product can be purchased and shipped to your country, and which documents and packaging are required.
Price before payment
We will show the product price, delivery to the first warehouse, the OZTA fee and known subsequent costs. We will identify amounts that still depend on weighing, measurement or an external quote. Purchasing begins after your approval and payment for the relevant stage.
From purchase to shipment
After agreement, we arrange the purchase, communicate with the seller and provide updates. Only the agreed checks and packaging are carried out before onward shipment. We record the procedure for discrepancies or returns in advance.
Purchasing, quality inspection and transport involve different work. We record what is included in the order, who performs individual actions and which documents you will receive. Returns depend on the seller, stage of fulfilment and agreed terms.
How to calculate the purchase-on-behalf fee
We use the agreed goods price from the seller and apply the rate from the table. Delivery is not part of the fee calculation.
Rate by product price
Minimum OZTA purchasing fee: $20
- Less than $1,000
- 10%
- From $1,000, but less than $5,000
- 9%
- From $5,000, but less than $10,000
- 8%
- From $10,000, but less than $20,000
- 7%
- From $20,000
- 6%
The minimum OZTA purchasing fee is $20. For example: goods at $50 + fee of $20 = $70, excluding delivery, import costs, insurance and bank costs.
Fee calculation example
- Seller's goods price
- $2 000
- OZTA fee
- $180
- $2 000 × 9% = $180
- Goods + fee
- $2 180
This covers only the goods and fee. Seller delivery and onward freight, import charges, insurance, banking and foreign-exchange costs are separate.
What the fee includes
- One seller, up to 10 agreed items and one planned shipment.
- Checking company and payment details and purchasing terms, and agreeing the seller’s invoice.
- Payment of the seller’s invoice is already included in the fee; we do not charge a second percentage for it.
- Seller communication, order statuses and OZTA report.
What is paid separately
- Seller delivery to our warehouse and onward transport.
- Import charges, insurance and warehouse operations, when needed.
- Bank and foreign-exchange costs, and any additional work after agreement.
If additional contractor work is needed
For additional work: the provider’s price + 10% for OZTA, with a minimum OZTA coordination fee of $20 per agreed assignment. If coordination is already included in a paid package, there is no second fee. Samples and their delivery are paid separately. We do not apply this percentage to government charges, import taxes or the insurance premium.
What people order from Zalando
Zalando offers clothing, footwear and accessories for adults and children. We check availability of the specific brand, size and option before ordering.
Women's clothing
Dresses, blouses, coats and sportswear; we check brands and sizes in the specific listing.
Zara, Mango, Tommy Hilfiger, Calvin Klein, BOSS
Men's clothing
Shirts, suits, jackets and casual clothing. European cuts and quality.
Hugo Boss, Polo Ralph Lauren, Lacoste, Levi's, Jack & Jones
Footwear
Trainers, boots, shoes and sandals. We check the size chart, materials, seller and returns terms for the specific pair.
Nike, adidas, Dr. Martens, Timberland, Ecco, Geox
Children's clothing and footwear
From newborns to teenagers. Quality European brands at reasonable prices.
Name It, s. Oliver Kids, Tommy Hilfiger Kids, Nike Kids
Sports and outdoor
Training clothing, running shoes and outdoor equipment. Professional brands.
Nike, adidas, Under Armour, The North Face, Puma
Accessories and bags
Bags, wallets, belts, watches and glasses; we will compare listings and the final cost including delivery.
Michael Kors, Guess, Fossil, Ray-Ban, Furla
How we deliver from Zalando
Clothing delivery cost depends on weight, volume and address. We compare available options after item selection.
Air freight
We consider air delivery by weight, volume, packaging and goods eligibility. We compare the available route's total cost, rather than just the transport rate.
Urgent delivery option
After checking the product, seller and route, we will tell you whether an urgent option is available. We will agree the timing, surcharge and restrictions before payment.
Consolidation
We will check whether purchases can be combined based on the products, packaging and route. We will compare the total cost, including warehouse handling, before agreeing shipment.
Compact packaging
Compact repacking can be agreed if it does not compromise goods protection or returns terms. We discuss preserving boxes, tags and contents before warehouse work.
Insurance on request
If insurance is needed and available for the order, we show the premium, risks, exclusions and specific policy terms.
Door delivery
We check whether delivery to an address or pickup point is available for the selected route.
What is important to know before ordering
Answers about checking the product, seller, payment and delivery from Zalando.
How can I choose the right size?
We compare the selected brand's size chart with your measurements. If several options are needed, we check each item's price, rules and return deadline in advance.
Can I return it if it does not fit?
Before shipment, we check the available returns scenario; timing and terms follow the specific listing's rules.
How do I compare offers on Zalando and About You?
We compare Zalando and About You by specific listings, brands, size, price and returns terms.
What is best to buy from Zalando?
Clothing or footwear requires product code, colour and size chart. We compare availability, measurements, contents and returns terms of the selected offers.
How do I order from Zalando through OZTA, step by step?
1) Send the product link and quantity. 2) We will check availability and prepare an estimate. The product price, OZTA fee, seller's delivery and onward transport will be shown separately. Any import charges, insurance or bank costs will also be listed separately. 3) You pay for the order after agreeing the terms. 4) We purchase and arrange shipment to your address or the agreed warehouse. We will clarify the route and delivery time in advance.
Can a legal entity pay for an order by bank transfer?
Yes. A company can pay an agreed OZTA order by bank transfer against an invoice. We agree on the currency, bank details and order documents before payment.
Other European fashion platforms
We will compare platforms by product, seller, shipping terms and purchasing availability.
Calculate the purchase cost
Send a link, the selected option, quantity and destination city. We will clarify the details with the seller and prepare an estimate. If the order is unavailable, we will tell you before payment.
Tell us about the task