Purchase of goods in Germany from manufacturers and distributors

We work with all popular German platforms: Otto (the largest marketplace), Amazon.de (German branch of Amazon), eBay.de (auctions and B2B), Zalando (clothing and shoes), MediaMarkt/Saturn (electronics), B2B platforms (industrial). We also work directly with German manufacturers and official dealers (BMW, Mercedes, VW, etc.), if you have contacts.

We understand the requirements of German certification standards: DIN (German Industrial Standards), CE (European Conformity Marking), TÜV (Safety Certification). Before purchasing, we check whether certification is required for the product, help obtain the necessary certificates, and check the product’s compliance with standards. If the product is already certified, we check the relevance of the certificate.

Delivery times depend on the method: Auto delivery - 5-7 days (the fastest for Europe), Railway delivery - 10-14 days (for large quantities, cheaper), Air delivery - 3-5 days (for urgent orders, more expensive). We calculate the exact timing individually for each order, taking into account the city of dispatch and receipt, and delivery method.

Yes, we work with Otto and Amazon.de. You send us a link to the product, we buy it, pay for it, and arrange delivery. For Otto we work like ordinary customers, using fast delivery to our warehouse in Germany. For Amazon.de we work with Prime for fast delivery. We can also work with eBay.de and participate in auctions on your behalf.

We pay suppliers in euros (EUR) from our foreign currency account. You pay us in rubles or national currency (tenge, som, etc.). We work with bank transfers (SEPA), credit cards for platforms, we can use PayPal for some suppliers. We can negotiate discounts for prepayment or bulk purchases.

If the product does not meet standards (DIN, CE, TÜV) or is defective: 1) We return the product to the supplier and require a refund according to the platform's policy, 2) You receive a full refund of the cost of the product and commission, 3) Return costs are covered by insurance. If the goods are already on the way and a problem is discovered after receipt, we resolve the issue with the supplier and the insurance company. We guarantee a refund if there is a confirmed defect or non-compliance with standards.

For customs clearance from Germany you need: 1) Invoice from the supplier, 2) Packing list, 3) Certificate of origin (if required), 4) Quality certificates (DIN, CE, TÜV for certain categories), 5) Contract or agency agreement. We will prepare all the necessary documents, translate them if necessary, and prepare a customs declaration.

Yes, we help with returning goods. We work with the return policy of German platforms: Otto (usually 14 days), Amazon.de (30 days), eBay.de (depending on the seller). We organize the return of the goods, receive a refund from the supplier, and return your money. Return shipping costs may be covered by insurance or may be charged separately depending on the reason for the return.

We check suppliers before work: 1) Reputation on the platform (reviews, ratings, sales history), 2) Checking documents (licenses, certificates for certain categories), 3) Test order (for new suppliers), 4) Working with official dealers and authorized suppliers. We have a database of trusted suppliers with whom we work regularly. If you want to work with a specific supplier, we will check it and start working.

Some goods have import restrictions: 1) Weapons and ammunition (require special licenses), 2) Medicines and medical supplies (require registration), 3) Food products (require certificates and permits), 4) Electronic devices (require certification), 5) Complex goods (with special restrictions). Before ordering, we check whether the goods can be imported, what documents are needed, and help obtain the necessary permits.