| Device for personal use | Link or article number, exact model, regional version, destination country and quantity. | Configuration, power supply, supported communication standards, contents and available information about the seller. | We will clarify questions about the model and show you the composition of the preliminary estimate before payment. |
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| Accessory, charger or component | Article number, model of the main device, connectors, declared electrical characteristics and quantity. | Stated compatibility, power supply specifications, included items and information still missing for a specific enquiry. | We will obtain the missing characteristics from the seller. If compatibility is not confirmed, we will inform you prior to ordering. |
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| Lot for sale | Item number, quantity, seller, destination market, sales channel and any labelling and quality-control requirements. | We divide questions by model, batch, packaging, serial data and documents, which depend on the category and market. | We will explain what information about the batch and documents need to be supplemented for a separate check before delivery. |
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| Device with radio or cryptographic functions | Exact model, manual or specification, purpose, end use and destination market. | Which characteristics and confirmations are needed for a specialist check; we do not assess eligibility based on the general product name. | Let's check the requirements with a professional contractor. If the information is missing, we will clarify it before continuing the order. |
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| Device with built-in or separate battery | Model, type and declared characteristics of the battery, condition, photo of packaging if available and route. | Available information about the battery, packaging and conditions of selected transportation participants. | First, we will confirm the battery details, packaging and carrier conditions. Until then, we do not promise the possibility of transportation and the route. |
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