Tmall
Originals from Tmall. we'll deliver to you
Premium Alibaba marketplace: only licensed brands, guaranteed authenticity. We will buy it and deliver it without Alipay or knowledge of Chinese.
from 4%
redemption fee
14–21 d
delivery time
from $10
minimum order
100%
original guarantee
About the platform
Tmall - Alibaba's premium marketplace
Tmall (天猫) is a section of the Alibaba ecosystem for official brand stores. Each seller is verified and makes a deposit. Nike, Dyson, Apple, Samsung and thousands of other brands are sold here. Counterfeits on Tmall are practically impossible - the license is revoked for this.
- country
- China
- currency
- Yuan (CNY/¥)
- language
- Chinese
- payment
- Alipay
- sellers
- Licensed brands
- founded
- 2008
250,000+ brand stores with verified licenses
Prices are 15–30% lower than in official retail stores
Each seller makes a deposit of ¥50,000 - a guarantee of seriousness
7-day no reason returns and Alipay buyer protection
Services OZTA
What we do for shopping on Tmall
Full cycle: from choosing a brand to delivering the original into your hands.
Redemption of goods
We will pay via Alipay in the brand's official store. You will receive a check and a guarantee.
Product selection
We will help you find the right brand on Tmall. Let's compare prices with Taobao and other sites.
Authentication
Photo of packaging, serial number and equipment in the warehouse. Let's make sure everything is original.
Delivery to your door
Air 14–21 days. Fragile items are packaged additionally.
Customs clearance
We will issue a declaration indicating the brand and model. We will calculate the fee in advance.
Tracking
Real-time parcel status - from the brand store to your address.
Advantages
Why order Tmall through us
Tmall does not deliver outside of China. We are your bridge to original brands at Chinese prices.
Payment via Alipay
We have verified Alipay. We buy in the official store of the brand - like an ordinary Chinese buyer.
Communication in Chinese
Let's check availability, size, color. We will agree on gifts and bonuses from the brand.
Order assembly
Cosmetics from one brand, sneakers from another - we will collect them in one parcel at the warehouse.
Original guarantee
Tmall sells only through licensed stores. Plus we check serial numbers in stock.
We know Tmall promotions
We'll tell you when it's best to buy: 6.18, 11.11, 12.12 - discounts up to 50% on brands.
Return without problems
Tmall gives 7 days for returns without reason. If something is wrong, we will return it to the seller before shipping.
Product categories
What to order from Tmall
Original brands at prices on the Chinese domestic market.
Cosmetics and perfumes
Official stores of L'Oréal, Estée Lauder, Shiseido. Prices are 20–40% lower than in boutiques.
Creams, serums, perfumes, sets
Electronics
Apple, Dyson, Sony, Xiaomi are official stores with a manufacturer's guarantee.
Smartphones, laptops, headphones, vacuum cleaners
Branded clothing
Nike, Adidas, Uniqlo, Li-Ning. Collections that are not available in our region.
Sneakers, sportswear, outerwear
Children's products
Babycare, Pigeon, Fisher-Price. Certified products with a safety guarantee.
Diapers, food, strollers, toys
Household goods
MUJI, Zara Home, Chinese premium brands. Design and quality.
Bed linen, dishes, decor, aroma diffusers
Car accessories
Original accessories from 70mai, Baseus, Xiaomi. Checking serial numbers.
DVRs, chargers, holders, flavors
Delivery
How we deliver with Tmall
Quickly and carefully - originals require careful packaging.
Air – 14–21 days
The main method for branded goods. From Guangzhou or Shanghai to you.
Auto – 25–35 days
For large and heavy goods: household appliances, furniture accessories.
Consolidation of orders
We collect purchases from different brands in one warehouse. One shipment - one delivery.
Premium packaging
We pack electronics and fragile items in foam and bubble wrap. The boxes do not wrinkle.
Insurance
For expensive branded goods, we recommend insurance. 1% of the cost - 100% peace of mind.
Delivery to your door
Pickup, courier to the door or delivery by transport company.
How does this work
Four steps - from application to result
A personal manager accompanies the task from the first request to completion.
- 01
Bid
Describe the task: what needs to be bought, paid for, or delivered. We will answer within an hour.
1 hour - 02
Calculation
We will calculate the cost, terms and commission. Everything in one offer, no hidden extras.
1 day - 03
Payment
Transfer to us - we pay the supplier or service from a local account on the same day.
1 day - 04
Execution
Redemption, replenishment or delivery - depends on the task. Tracking at every stage.
from 1 hour
Barriers
What Tmall buyers face
We solve all the barriers between you and original brands.
Typical problems
Tmall only accepts Chinese Alipay. International cards don't work.
Product descriptions are in Chinese. The sizing charts are different from the usual ones.
Tmall only delivers within China. There is no international shipping.
There are fakes on similar sites. How to distinguish Tmall from Taobao seller?
Returning goods from abroad means losing money on return shipping.
Solutions OZTA
We buy through our Alipay in the official store. We receive a check and a guarantee.
We translate descriptions and check sizing charts. We check the details with the seller.
We accept it at our warehouse in China and send it by air or car to you.
We only work with stores with a Tmall badge. We check serial numbers in the warehouse.
We return it to the seller within the Tmall 7-day return policy - before shipping from China.
Lifehacks
Tips for shopping on Tmall
How to buy the original cheaper and not overpay.
Sales
Catch 11.11 and 6.18 - discounts up to 50%
Tmall's biggest sales. Brands themselves reduce prices - this is not a marketing gimmick. Order in advance - we will buy it in the first minutes.
Authenticity
Look for the 天猫 (Tmall) badge from the seller
This is a guarantee of an official licensed store. Without an icon, you are on regular Taobao, where control is weaker.
Coupons
Brands give out coupons on the store page
Before purchasing, look at the brand's main store - there are often coupons for 10-50 ¥. We will activate them.
Sets
Sets are more profitable than individual products
On Tmall, brands sell gift sets for 30-40% less than the same products individually. Especially in cosmetics.
FAQ
Frequently Asked Questions
Frequently asked questions about orders from Tmall through OZTA.
What is the minimum order?
How long does delivery take?
Is this really the original?
How to pay?
Can I return the product?
How is Tmall different from Taobao?
Similar platforms
Other Chinese marketplaces
We work with all major sites in China.
