Buying goods from Tmall - branded goods, official stores
Tmall is China's largest B2C platform with branded goods and official stores of manufacturers. Features: all products are tested for authenticity, quality is guaranteed, official stores of Apple, Samsung, Nike, Adidas and other brands. OZTA helps to buy goods on Tmall, overcomes the language barrier, organizes payment via Alipay and WeChat Pay, quality control at a warehouse in China and delivery with customs clearance.
- We work with official stores in Chinese
- Secure payment via Alipay and WeChat Pay
- Checking the authenticity and quality of branded goods before shipping
- Fast consolidation of orders from different stores and delivery
https://tmall.com
Official brands
Search for branded products...
Popular brands
Fashion brands
₽2,990
Electronics
RUB19,990
Home and life
₽5,990
Quality guarantees
Official suppliers
Manufacturer's warranty
100% original
70K+
Brands
500M+
Users
100%
Guarantee
Tmall is the largest B2C marketplace in China
Tmall (天猫) is the largest B2C platform in China, owned by Alibaba Group. Launched in 2008, it specializes in branded goods and official stores of manufacturers.
Specialization: branded goods, official stores of manufacturers, guarantee of authenticity
Geography
China (international delivery)
Type
B2C Marketplace
Categories
More than 7000
Payment
Alipay, cards, Tmall Global
What is important to know about the platform
Authenticity of goods
100%
guarantee
Tmall guarantees 100% authenticity of all products. All sellers undergo strict testing and certification before listing items.
- Official stores of manufacturers: direct sales from brands
- Seller Certification: Strict vetting before being allowed on the platform
- Refund Guarantee: Full refund if found to be counterfeit
Price advantages
up to 40%
cheaper
Branded products on Tmall are often cheaper than in official stores outside of China due to direct sales from manufacturers.
- Direct sales from brands without intermediaries
- Seasonal sales: discounts up to 50% of the recommended price
- Tmall Global: international brands with worldwide delivery
Range of brands
70K+
brands
Over 70,000 international and Chinese brands from over 50,000 sellers. Official stores of all major manufacturers.
- International brands: official stores of Apple, Nike, Adidas and others
- Chinese brands: exclusive collections and new products
- Premium segment: luxury brands with a guarantee of authenticity
Delivery
7-21 days
term
International delivery via Tmall Global with package tracking. Different delivery options depending on the region.
- Tmall Global: delivery to 200+ countries around the world
- Standard delivery: 14-21 days, free on orders over $100
- Express delivery: 7-14 days, additional fee
What are the most popular things to buy on Tmall?
The most popular categories of branded goods among our clients
Fashionable clothes
Cosmetics and perfumes
Electronics
Household goods
Sporting goods
Shoes
Accessories
Products for children
Household appliances
Food
Health and beauty
Automotive products
Why is it difficult to buy directly?
Typical difficulties when buying on Tmall and how OZTA solves them
Typical problems
- Language barrier - the entire interface and communication with sellers is only in Chinese
- Difficulties with payment - a Chinese bank account or Alipay with verification is required
- Shipping Issues - Many sellers do not ship outside of China
- Risk of getting defective - there is no way to check the goods before shipping
- Complex returns - returning a defective product requires knowledge of the language and procedures
OZTA Solutions
- We work in Chinese - our specialists are fluent in the language and communicate with sellers
- Convenient payment - pay in any convenient way, we will transfer the funds to the seller
- Delivery to any point - we will organize delivery from China to your country with parcel consolidation
- Checking the product - we check the quality, completeness and compliance with the description
- Return guarantee - we resolve all issues with sellers and arrange returns if necessary
What do you get with OZTA
Full cycle of agent buyout with Tmall
Agent buyout
We buy goods on your behalf, communicate with sellers in Chinese
- Search and selection of branded products according to your parameters
- Negotiations with official stores in Chinese
- Control of delivery times from the seller’s warehouse
Quality check
We check the goods before sending: quality, completeness, compliance
- Detailed check for marriage and defects
- Checking the completeness and compliance with the description
- Photo and video report upon request
Secure payment
Pay in a convenient way, we will transfer the funds to the seller
- Payment in a convenient currency (RUB, USD, EUR, KGS)
- Transfer funds to the seller via Alipay/WeChat
- Transparent calculation of commission and rate
Consolidation
We combine several orders into one package to save on shipping costs
- Free storage up to 60 days in warehouse
- Combining orders from different sellers
- Save up to 70% on shipping costs
Delivery
We will arrange delivery from China to your country in a convenient way
- Choosing the optimal delivery method
- Turnkey customs clearance
- Parcel tracking at all stages
Guarantee
We resolve all issues with sellers and arrange returns if necessary.
- Return guarantee if defective or non-conforming
- Resolving disputes with sellers in Chinese
- Compensation for loss or damage to cargo
How does the ransom work?
Simple process from application to receipt of goods
1
Bid
Send us links to products from Tmall or describe what you need to find
2
Check and calculation
We check availability from the seller, clarify details, calculate the cost
3
Ransom
After payment, we buy the goods and communicate with the sellers in Chinese
4
Product check
The product arrives at our warehouse in China, we check the quality and completeness
5
Delivery
We consolidate orders and send them to you using a convenient delivery method.
Frequently Asked Questions
Answers to popular questions about redeeming goods from Tmall
Tmall is China's largest B2C platform with branded goods and official manufacturers' stores. Unlike Taobao (a C2C/B2C platform with a wider range of products, including products from private sellers), Tmall specializes in branded products and official stores. All products on Tmall are verified for authenticity and quality is guaranteed. Tmall features official stores of Apple, Samsung, Nike, Adidas, Huawei, Xiaomi and other brands. Tmall is better for purchasing branded products with a guarantee of quality and authenticity.
The following categories are especially popular on Tmall: electronics and equipment (official stores of Apple, Samsung, Huawei, Xiaomi), clothing and shoes (official stores of Nike, Adidas, Uniqlo, Zara), cosmetics and perfumes (official stores of L'Oreal, Estee Lauder, MAC), goods for the home and kitchen (official stores of brands), sporting goods (official stores of sports brands), children's goods (official stores of children's brands), beauty and health products. The platform is especially beneficial for purchasing branded goods, as it guarantees authenticity and quality.
Features of purchasing on Tmall: branded goods and official stores of manufacturers, verification of the authenticity of all goods, quality guarantee from official stores, work mainly in Chinese (language knowledge or agent purchase is required), purchase from 1 unit of goods (no minimum quantity required), various official stores (Apple, Samsung, Nike, Adidas, etc.), a ratings and reviews system for selecting quality stores, the ability to return within a certain period for most products, various payment methods (Alipay, WeChat Pay, bank cards), delivery mainly within China (agent required for international delivery).
The redemption process with Tmall includes: you send a link to the product and indicate the quantity (can be from 1 unit), we check the availability of the product and the possibility of delivery, calculate the cost (product price + commission + delivery), you pay for the order, we buy the product on your behalf through Alipay or WeChat Pay in the official store, receive the product at our warehouse in China, check the authenticity and quality of branded goods, make a photo report, consolidate with other orders and send it to you with customs clearance. The entire process takes 10-25 days depending on the shipping method.
To redeem goods from Tmall, special documents are usually not required. All you need to do is provide a link to the product, quantity and your contact information. During customs clearance, we will prepare all the necessary documents: an invoice indicating the cost of goods, a packing list with a description of the goods, certificates of conformity (for electronics, cosmetics, children's goods, if necessary), documents for customs clearance. Branded items may require certificates of authenticity, which we will help you obtain. Official Tmall stores usually provide all the necessary documents.
No, we can only purchase products that are in stock in the official store at the time of placing the order. If an item is out of stock, we will notify you and offer alternatives from other official stores or similar products. Some products may be available for pre-order, in which case we can place the order, but delivery will occur after the product goes on sale. We recommend checking product availability before placing your order, as popular branded products may run out quickly.
We provide complete information about the status of your order at every stage: confirmation of the application and calculation of the cost, purchase of the goods in the official store on Tmall, receipt of the goods at our warehouse in China, verification of the authenticity and quality of branded goods, photo report, sending by international delivery with a track number, customs clearance and delivery to you. You receive notifications at every stage and can track your parcel using the track number after dispatch. We can also provide a tracking number from Tmall to track delivery to our warehouse.
Yes, Tmall guarantees the authenticity of all products, since only official manufacturers' stores and verified sellers work on the platform. All products are verified for authenticity before being listed on the platform. Official stores of Apple, Samsung, Nike, Adidas and other brands guarantee the authenticity and quality of the goods. We further check the authenticity of branded items in our China warehouse before shipping to ensure you receive the original items. If found to be counterfeit, we will arrange return and full refund.
Tmall features official stores of many famous brands: electronics (Apple, Samsung, Huawei, Xiaomi, Sony, LG), clothing and shoes (Nike, Adidas, Uniqlo, Zara, H&M), cosmetics and perfumes (L'Oreal, Estee Lauder, MAC, Lancome), sporting goods (Nike, Adidas, Under Armour), household goods (IKEA, Muji), children's goods (Fisher-Price, LEGO), and many others. Official stores guarantee the authenticity and quality of goods, provide guarantees and service.
Delivery from China with Tmall takes on average 10-25 days: 3-5 days for purchasing the goods in the official store and delivery to our warehouse in China (Tmall delivers quickly within China), 7-20 days for international delivery, depending on the chosen method and destination country. Express delivery (DHL, FedEx) takes 7-12 days, regular air delivery - 12-18 days, sea delivery for large shipments - 18-25 days. For small shipments, air delivery is usually used.
Several delivery methods are available from China: express delivery (DHL, FedEx, UPS) - 7-12 days, fast and reliable, suitable for small quantities and urgent orders; regular air delivery - 12-18 days, optimal in terms of price and speed; sea delivery - 18-25 days, most profitable for large shipments and heavy goods (saving up to 50-70% compared to air). We will help you choose the optimal delivery method depending on the weight, volume, cost and urgency of your order.
Customs clearance of goods from China occurs automatically upon international delivery. We prepare all the necessary documents: an invoice indicating the cost of goods, a packing list with a description of the goods, certificates of conformity (if necessary for electronics, cosmetics, children's goods), certificates of authenticity for branded goods. Depending on the product category and destination country, different customs duties and VAT may apply. We inform you in advance about possible customs payments and help to minimize them through the correct execution of documents. Some product categories may require certification, which we will help you obtain.
Yes, we consolidate all your orders from different official Tmall stores in our warehouse in China into one package. This allows you to save a lot on shipping since you pay for one package instead of several. Consolidation takes 1-3 days after receiving all goods at the warehouse. We pack all goods together, ensuring their safety, and send them in one parcel with a full set of documents. This is especially beneficial when ordering from several official stores at the same time or when purchasing different categories of goods (electronics, clothing, cosmetics).
Yes, we make sure to check the authenticity and quality of all Tmall branded products in our China warehouse before shipping. The check includes: checking the authenticity of branded goods (serial numbers, holograms, packaging), appearance of the goods and packaging, completeness (presence of all elements, accessories, instructions, warranty cards), compliance with the description on the website (size, color, model, characteristics), operability of electronic devices (if possible), checking for defects or damage. If we detect a fake or discrepancy, we take detailed photos and videos, contact the official store to resolve the issue (return, replacement) and inform you about the situation.
If the product does not match the description on Tmall, we resolve this issue during the inspection stage at our warehouse in China. We take photos and videos of discrepancies and contact the official store to return or replace the product. Tmall has a return policy within a certain period, so if the official store agrees to the return, we return the product and receive a full refund. If a replacement is needed, we will arrange for a replacement item. If the official store refuses to return the item, we use the Tmall buyer protection system to resolve the issue. After sending the goods to you, returns are possible only in warranty cases and in agreement with the official store.
Returning goods from Tmall is possible in two cases: before shipping to you - if we find a defect, counterfeit or non-description in our warehouse in China, we will arrange a return to the official store through the Tmall returns system and a full refund; after receipt by you - return is possible only in warranty cases (defects, malfunction) and in agreement with the official store. The usual reasons for returns (size, color did not fit, changed your mind) after shipment are not accepted, since the goods have already undergone customs clearance and delivery. We recommend that you carefully check the product description and reviews before ordering.
We provide the following guarantees: a guarantee of purchasing the goods exactly according to your request (link, quantity, characteristics), a guarantee of working with official stores in Chinese, a guarantee of checking the authenticity and quality of branded goods at our warehouse in China before shipping, a guarantee of secure payment via Alipay and WeChat Pay, a guarantee of consolidating all orders from different official stores into one package to save on delivery, a guarantee of customs clearance and delivery to your address, a guarantee of solving problems with official stores through the Tmall buyer protection system. In case of problems, we take upon ourselves the resolution of issues with official stores and customs authorities.
The following payment methods are available for redemption from Tmall: bank transfer to our account (ruble, dollar, euro, yuan), bank cards (Visa, Mastercard, MIR), electronic wallets (UMoney, Qiwi, WebMoney), cryptocurrencies (as agreed). We accept payment in a currency convenient for you, and we transfer funds to official stores through local payment systems (Alipay, WeChat Pay). All payments are secure and go through trusted channels. Some items may require prepayment as Tmall requires payment at checkout.
The commission for redemption services from Tmall depends on the cost of the product and the complexity of the order, usually ranging from 5% to 15% of the cost of the product. Discounts apply for large quantities and regular orders. The commission includes: purchasing goods through Alipay and WeChat Pay, working with official stores in Chinese, checking the authenticity and quality of branded goods in a warehouse in China, consolidating orders from different official stores, customs clearance, and organizing delivery. Delivery is paid separately depending on weight, volume and chosen method. We calculate the exact cost after receiving your application indicating the goods and quantity.
Advantages of working with OZTA for redemption from Tmall: we work with official stores in Chinese without a language barrier, guarantee of the authenticity of branded goods (additional verification in our warehouse), secure payment via Alipay and WeChat Pay, verification of the authenticity and quality of all branded goods in our warehouse in China before shipping, consolidation of all orders from different official stores into one package to save on delivery, full customs clearance and delivery to your address, resolution of all issues with official stores through the Tmall customer protection system, transparent reporting at every stage of the order. We take care of all the hassles of shopping on Tmall so that you receive original branded products quickly and safely.
Yes, our team works with official Tmall stores in Chinese. We correspond with official stores, clarify order details, resolve issues with returns and replacement of goods - all in Chinese. This avoids a language barrier and ensures an accurate understanding of all order details. You communicate with us in Russian, and we translate and communicate with official stores in Chinese, ensuring full understanding on both sides. We also work with the Tmall support system in Chinese to resolve issues.
We process redemption requests from Tmall within 1-2 business hours during business hours (Mon-Fri, 9:00-18:00 Moscow time). After receiving the application, we check the availability of goods, the possibility of delivery and calculate the cost (product price + commission + delivery), and send you an invoice for payment. After payment, the purchase of the goods occurs within 1-3 business days (Tmall delivers quickly within China). Urgent orders are processed with priority. The entire process from application to dispatch takes 10-25 days depending on the delivery method.