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Purchasing goods from Taobao
We help buy a selected product from Taobao by agreeing the option, seller's terms, payment and handover. You can enquire about one item or a batch; inspection and onward delivery are discussed separately.
What you entrust to OZTA
You choose the product and approve the order terms. We handle the agreed purchase: communicating with the seller, agreeing the invoice, arranging payment and providing status updates. Sourcing, separate inspections and onward delivery are discussed according to your needs.
- 1
Product purchasing
We agree the selected product, option and quantity with the seller, and check their company and payment details and invoice. After your confirmation, we arrange payment and handle order correspondence. Arranging payment of this invoice is already included in the standard purchase-service fee.
- 2
Sourcing and selection
We compare the request with listings and sellers' terms if the initial link is insufficient. Standalone sourcing is charged separately. The published package applies to China; for another market or an extended brief, we will prepare an estimate before work begins.
Supplier search scope and price - 3
Quality inspection
We agree inspection criteria, photo or report format and actions if a discrepancy is found.
- 4
Arrange delivery
We select an available transport method after checking the goods, packaging, volume and destination country.
- 5
Import documents
We clarify which documents and parties are needed for declaration of the specific goods on the route.
- 6
Order status
A paid order has a responsible coordinator. We agree on a communication channel and pass on confirmed status updates from the seller and contractors. If conditions change, we explain why and discuss the next step; tracking depends on the carrier.
Checking the order before payment
You will receive an itemised estimate, purchase terms and order updates. We will agree any additional inspection, packaging and delivery in advance.
Payment procedure
We clarify the payer, currency, payment purpose and documents; we use only the payment details in the agreed instructions.
Seller communication
We help formulate questions about the option, size, contents and shipment, retaining the confirmed terms.
Consolidate purchases
If the goods can be stored and transported together, we agree consolidation at one warehouse and compare the total shipment cost.
Check before the next step
If seller or product information is missing, we request it first. We do not start a purchase with unclear terms.
Reviewing a specific listing
We assess the link, seller, option, specification, documents and purchase purpose, rather than just the Taobao name.
Limits of responsibility
We distinguish OZTA's actions from those of the seller, warehouse, carrier or broker; claims are considered under the contract and documents.
Taobao features offers from sellers in China
Taobao listings may differ in seller, condition, options, sizes, included items and returns rules. For an international order, a platform description does not replace checks of the specific product, seller, delivery region and documents.
taobao.com(opens in a new tab)- Market
- Chinese marketplace
- Listing currency
- CNY / ¥
- Language
- Chinese
- Sellers
- Stores and suppliers
We retain the link, product code, selected option and information used to calculate the order.
Ratings and reviews help with the initial assessment, but we check the seller's terms separately.
Domestic delivery, warehouse and international route availability depend on the goods and country.
The cancellation, return and claims procedure must be confirmed before paying for the specific listing.
We check the product before dispatch
The selected product may have different sizes, colours and configurations. We clarify the option and seller, then calculate purchasing and delivery.
Product and seller
Send the URL or product code; we record the seller, condition, option, size, quantity and purchase purpose.
Region and delivery
We check domestic delivery, receiving point availability and restrictions for the selected country or category.
Complete estimate
We separate the product price, domestic costs, support, international delivery and possible payments.
Quality control and returns
We agree inspection, packaging and actions in the event of cancellation, defects, shortages or a mismatch with the listing.
Seller and return terms apply to the specific product; a rating, badge or platform description alone does not guarantee authenticity or the outcome.
How to calculate the purchase-on-behalf fee
We use the agreed goods price from the seller and apply the rate from the table. Delivery is not part of the fee calculation.
Rate by product price
Minimum OZTA purchasing fee: $20
- Less than $1,000
- 10%
- From $1,000, but less than $5,000
- 9%
- From $5,000, but less than $10,000
- 8%
- From $10,000, but less than $20,000
- 7%
- From $20,000
- 6%
The minimum OZTA purchasing fee is $20. For example: goods at $50 + fee of $20 = $70, excluding delivery, import costs, insurance and bank costs.
Fee calculation example
- Seller's goods price
- $2 000
- OZTA fee
- $180
- $2 000 × 9% = $180
- Goods + fee
- $2 180
This covers only the goods and fee. Seller delivery and onward freight, import charges, insurance, banking and foreign-exchange costs are separate.
What the fee includes
- One seller, up to 10 agreed items and one planned shipment.
- Checking company and payment details and purchasing terms, and agreeing the seller’s invoice.
- Payment of the seller’s invoice is already included in the fee; we do not charge a second percentage for it.
- Seller communication, order statuses and OZTA report.
What is paid separately
- Seller delivery to our warehouse and onward transport.
- Import charges, insurance and warehouse operations, when needed.
- Bank and foreign-exchange costs, and any additional work after agreement.
If additional contractor work is needed
For additional work: the provider’s price + 10% for OZTA, with a minimum OZTA coordination fee of $20 per agreed assignment. If coordination is already included in a paid package, there is no second fee. Samples and their delivery are paid separately. We do not apply this percentage to government charges, import taxes or the insurance premium.
What to consider for your product
Personal purchases and resale have different requirements for quantity, labelling, documents and returns.
Clothing and footwear
We check the size chart, composition, option, labelling and return eligibility.
Sizes, composition, footwear, accessories
Electronics and gadgets
We check power requirements, batteries, included items, serial numbers and documents for the destination country.
Devices, cables, accessories
Home goods
We clarify the material, dimensions, fragility, completeness and packaging requirements.
Tableware, light fixtures, organisers
Home appliances
Before ordering, we check dimensions, power requirements, included items, packaging and any documents needed for import or sale.
Small appliances, light fixtures, devices
Automotive products
We check the item number, compatibility, part condition, packaging and information for the declaration.
Spare parts, lights, accessories
Cosmetics and personal care
Before payment, we check the composition, intended use, labelling, expiry date and destination country requirements.
Personal care, packaging, beauty gadgets
The route is selected after checking the product
The transport method depends on dimensions, packaging, category, documents and destination country.
Air
We consider it for shipments meeting the restrictions when a shorter transport leg matters.
Road or another overland route
Availability and the combination of transport legs depend on the country, cargo, borders and available carriers.
Warehouse and consolidation
Before adding the stage, we record the receiving point, number of orders, packaging and shipment contents.
Packaging
We will agree whether the specific product needs additional protection, repacking or labelling.
Insurance on request
If insurance is available, the coverage, exclusions and cost are specified in separate terms.
Final leg
We clarify the address, recipient, unloading and handover method before agreeing the final route.
What is important to know before ordering
Answers about orders from Taobao through OZTA. Terms depend on the listing, seller, product, route and documents.
What is the difference between Taobao and Tmall?
These are different sections and scenarios within the Chinese platform ecosystem. Before ordering, check the specific seller, listing, product terms and returns availability; a section name alone does not guarantee authenticity or the required service.
How can I check product authenticity on Taobao?
Check the seller, listing, labelling, documents and inspection criteria. Ratings, reviews and badges help orientation but do not replace proof of authenticity for specific goods.
Is the seller's rating sufficient?
No. A rating is only one indicator. A decision requires a current listing, specification, condition, seller terms, a sample or quality inspection and documents for your purchase.
Do I need to know Chinese to order?
Chinese is not required to discuss a scenario with OZTA. Provide the link, option, quantity and restrictions; seller communication availability and support scope are clarified separately.
How should seasonal sales and price changes be taken into account?
The listing price and availability may change before purchase. Record the calculation time and request confirmation of current cost, availability and seller terms before payment.
What product categories can be ordered?
Availability depends on category, condition, restrictions, documents and destination country. Before payment, check whether the selected goods are eligible for purchase, transport and import.
How do I start a Taobao order through OZTA?
Provide the link or product code, selected option, quantity, destination country, available documents and desired result. We clarify applicability, missing details and the next step; payment starts only after terms and payment details are agreed.
Can a legal entity pay for an order by bank transfer?
Yes. A company can pay an agreed OZTA order by bank transfer against an invoice. We agree on the currency, bank details and order documents before payment.
Other platforms for ordering
The choice of platform depends on the product category, supply model, documents and required inspection.
Calculate the cost of a purchase from Taobao
Send the link, required size or option, quantity and receiving city. We help you understand the listing and prepare a calculation before purchase.
Tell us about the task