Taobao and Tmall
Order from Taobao. we'll bring it to you
1.2 billion products on one site. We will buy, check the quality and deliver - without Alipay or knowledge of Chinese.
from 4%
redemption fee
14–21 d
delivery time
from $10
minimum order
100%
payment guarantee
About the platform
Taobao is the largest B2C marketplace in China
Owned by Alibaba Group. 1.2 billion products from 10+ million sellers. Tmall is a section for branded stores with a guarantee of originality. Clothes, gadgets, furniture, spare parts - you can find almost anything.
- country
- China
- currency
- Yuan (CNY/¥)
- language
- Chinese
- payment
- Alipay
- sellers
- 10+ million sellers
- founded
- 2003
1.2 billion products - more than any other marketplace in China
Prices are 20–40% lower than on AliExpress
Tmall - a section of branded stores with a guarantee of originality
Rating system and Alipay-buyer protection
Services OZTA
What we do for shopping on Taobao
Full cycle: from searching for goods to hand delivery.
Redemption of goods
We will pay via Alipay directly to the seller. Without intermediaries and mark-ups on the course.
Search and selection
We will find the product you need, compare sellers by rating, price and reviews.
Quality check
Photos and videos of goods in a warehouse in China before shipment. We'll bring the marriage back.
Delivery to your door
Air or car. Delivery in 14–21 days, regions - a little longer.
Customs clearance
We will fill out the declaration and calculate the duty. No queues or paperwork.
Tracking
Real-time parcel status - from the warehouse in China to your address.
Advantages
What are the benefits of ordering through us?
Taobao does not directly deliver or accept payment from overseas. We solve both problems.
We pay via Alipay
We have a yuan account and verified Alipay. The seller receives money instantly.
Negotiations in Chinese
We will clarify the sizes, agree on a discount, and resolve the dispute with the seller.
Consolidation of orders
We collect purchases from different sellers into one package - you save on delivery.
No currency risks
We fix the yuan exchange rate at the time of payment. No surprises during conversion.
10+ years of work with China
We know trusted sellers, delivery schemes and customs details.
Return Guarantee
If the product does not match the description, we will refund the money or arrange a return to the seller.
Product categories
What is most often ordered from Taobao
Top categories of our clients. We will buy anything - even a phone case, even an industrial machine.
Clothes and shoes
Trends straight from China. The size chart is different - we will help you choose.
Jackets, sneakers, dresses, sportswear
Electronics and gadgets
Smartphones, headphones, chargers, smart watches. We will check the package before shipping.
Xiaomi, Baseus, Anker, accessories
Household goods
Dishes, textiles, decor, tools. We will pack it securely and it will arrive intact.
Kitchen utensils, lamps, organizers
Children's products
Toys, clothes, strollers, school supplies. We check certificates.
LEGO analogues, children's clothing, educational toys
Automotive products
Spare parts, accessories, auto electronics. We will select by VIN or photo.
Filters, optics, cases, video recorders
Cosmetics and care
Korean and Chinese cosmetics. Only originals from Tmall.
Masks, serums, shampoos, beauty gadgets
Delivery
How we deliver from Taobao
Two routes - choose according to speed and budget.
Air – 14–21 days
Fast option for small parcels up to 30 kg. From Guangzhou to you.
Auto – 25–35 days
An economical option for large and heavy loads. No weight restrictions.
Consolidation of orders in warehouse
We collect goods from different sellers in our warehouse in China and send them in one parcel.
Reinforced packaging
Fragile items are packaged additionally. Styrofoam, bubble wrap, wood sheathing.
Cargo insurance
We insure parcels against loss and damage. 1% of the cost of the goods.
Delivery to your door
Pickup, courier or delivery by transport company.
How does this work
Four steps - from application to result
A personal manager accompanies the task from the first request to completion.
- 01
Bid
Describe the task: what needs to be bought, paid for, or delivered. We will answer within an hour.
1 hour - 02
Calculation
We will calculate the cost, terms and commission. Everything in one offer, no hidden extras.
1 day - 03
Payment
Transfer to us - we pay the supplier or service from a local account on the same day.
1 day - 04
Execution
Redemption, replenishment or delivery - depends on the task. Tracking at every stage.
from 1 hour
Barriers
Typical difficulties with Taobao
300+ orders per day - and each of these problems is solved.
Typical problems
Taobao only accepts Alipay. Foreign cards do not work.
The interface and sellers are only in Chinese. Google translator doesn't help.
Taobao does not directly ship directly.
Ratings are inflated, counterfeits are disguised as originals.
Returning goods from abroad is long, expensive and tedious.
Solutions OZTA
We pay from our Alipay. The seller has the money in seconds.
We communicate with sellers in Mandarin. We will clarify any details.
We deliver through a warehouse in China - by air or by car, your choice.
We check sellers, do QC at the warehouse. We do not send marriages.
We resolve disputes with the seller and arrange returns before shipment from China.
Lifehacks
Tips for shopping on Taobao
Experience 300+ orders per day - in four cards.
Dimensions
Chinese sizes are 1-2 smaller
Russian M is Chinese L or XL. Check the seller's size chart in centimeters.
Reliability
Check the seller's rating
Look at the “crown” and the number of reviews. Stores with a Tmall badge are a priority.
Deadlines
Do not order during peak periods 11.11 and 6.18
Logistics are overloaded, deadlines are doubled. Better 2 weeks before or a week after.
Saving
Collect orders in one package
Consolidation in our warehouse saves 30-50% on shipping. Save your orders a week in advance and we’ll send them at once.
FAQ
Frequently Asked Questions
Frequently asked questions about orders from Taobao through OZTA.
What is the minimum order?
How long does delivery take?
How to pay for an order?
Do I need to go through customs myself?
What if the product is defective?
What is the difference between Taobao and Tmall?
Similar platforms
Other Chinese marketplaces
We work with all major sites in China.
