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Support for
customs clearance

We help prepare the goods and documents for customs clearance. We check which information is missing and who is authorised to submit documents for your order. If a suitable contractor is available, we agree the importer’s role, scope of work and costs before clearance.

How we prepare cargo for clearance

We check the goods description, documents and selected procedure. The scope of services is agreed in advance; the customs authority decides whether the goods are released.

  • Goods and HS code

    We collect the description, composition, function, origin, article number and technical materials. We mark the code as preliminary until it is confirmed by the responsible person or competent authority.

  • Documents and applicant

    We check the invoice, contract, packing list, transport documents, permits, certificates, power of attorney and importer or declarant data.

  • Payments and preliminary calculation

    Duties, taxes, charges and broker’s work are shown as separate lines. The rate depends on the code, value, origin, procedure and destination country.

  • Who makes the payment

    Before filing, we record the payer, currency, payment purpose, bank charges and confirmations. We do not promise to pay on the client’s behalf without an agreed role and authority.

  • Declaration filing

    We determine who prepares and signs the declaration, what information is submitted and who answers requests. The electronic or other format depends on the applicable procedure and participant.

  • Requests, inspection and adjustment

    We record in advance how to act if documents are requested, goods are inspected, classification or value changes, goods are stored in a temporary storage warehouse or a specialist is needed.

  • The code starts with composition and function

    A commercial name alone is not enough. Attach the specification, material, purpose, photos, manufacturer and origin details; the preliminary code must be confirmed.

  • Check the procedure and documents first

    Before payment and shipment, we check permits, marking, Incoterms, declarant, power of attorney, route and end use. We do not promise acceptance without a complete document set.

  • The format depends on the procedure

    Electronic filing does not remove document or signatory responsibility requirements. We clarify the participant, authority, format and how to answer requests.

  • Do not carry rules over between countries

    EAEU, national regimes, transit and re-export have different conditions. In the request, state the import and sales country, origin and route.

Who is responsible for each clearance step

Before submitting the documents, we agree who acts as importer, who files the declaration and who makes the payment. Each participant’s authority and work are recorded in the contract.

  • Goods and classification

    Importer/declarant and engaged specialist

    What we confirm
    Composition, function, origin, technical description and code, if available
    Next step
    We record the preliminary code and the list of questions before calculating the costs.
  • Documents and applicant

    Importer, supplier, carrier and authorised representative

    What we confirm
    Invoice, contract, packing list, transport documents and permits
    Next step
    We determine who prepares each document and clarify the missing information.
  • Payments and preliminary calculation

    Payer, recipient and the participant who confirms the calculation

    What we confirm
    Currency, purpose, assessment base, fees and separate cost items
    Next step
    We agree the estimate and review procedure without mixing in government charges.
  • Declaration filing

    Declarant or authorised representative under a confirmed power of attorney

    What we confirm
    Authority, filing format, signatory and limits of responsibility
    Next step
    We transfer the document set only after confirming the participant who will file it.
  • Request, inspection or adjustment

    The appointed declarant/representative and the client-side owner of the response

    What we confirm
    Authority’s request, response deadline, additional documents and actual costs
    Next step
    We agree the response to the request and any change to the calculation.

Services and customs charges are calculated separately

Costs depend on the country, goods, code and procedure. We show the contractor’s work, OZTA’s fee and government charges as separate lines.

  • What makes up the cost?

    The estimate lists the representative’s services, duties and taxes, documents, warehousing, customs examination, packaging and transport separately. Amounts depend on the goods, country and procedure. We add the OZTA coordination fee to the provider’s confirmed price: 10% of the work price, with a minimum of $20 per agreed assignment. This percentage does not apply to government charges.

  • Clearance coordination

    The fee for the agreed coordination, preparation or support scope is recorded separately from government charges and third-party services.

    For the agreed scope of work

  • Customs charges

    Duties and charges depend on the HS code, origin, customs value, procedure and destination country; the customs authority determines the actual assessment.

    After checking the goods

  • Import taxes

    VAT and other taxes depend on the jurisdiction, procedure, classification and importer status. The calculation method is confirmed by an accountant or customs specialist.

    By country and procedure

  • Permits and compliance

    Certification, declarations, marking and additional permits are not required for every shipment; we check applicability by goods and market.

    After checking the category

  • Temporary storage and warehousing

    Costs for temporary storage, handling and additional operations arise according to the route, documents, inspection and participants’ decisions.

    According to the facility’s tariff

  • Inspection and adjustment

    A physical inspection, laboratory work, correction of information or repeat filing may require separate work and costs; we record the procedure when it occurs.

    According to the actual event

From supplier documents to clearance

  1. Collect the document set

    We record the countries and points of departure and destination, Incoterms, goods, code, value and currency, weight or volume, packaging, recipient, documents and required date.

    After receiving the data

  2. Check classification

    We compare the goods’ composition and function, origin, permits, marking, procedure and applicable restrictions. If information is missing, we prepare a list of follow-up items.

    Depending on the volume of documentation

  3. Agree the filing

    We determine the declarant, power of attorney, payment chain, documents and responsibility limits of the client, OZTA, broker and carrier.

    After the preliminary check

  4. Request or release

    The customs authority may request information, order an inspection or make another decision. We record the status, costs and next step without guaranteeing release.

    According to the procedure

What is important to agree before filing

Clearance is more than sending a declaration. We determine in advance which data is checked, who prepares the documents and who answers additional requests; release and assessments remain decisions of the customs authority.

  • The code or description is not supported by documents

    We pass the composition, purpose and technical documents to a specialist to clarify the classification.

  • The customs authority requested documents or ordered an inspection

    We record the request, responsible person, response deadline, storage and additional costs; the authority makes the decision.

  • The charges differ from the preliminary estimate

    We show what was calculated preliminarily and why the amount may change; the actual assessment is confirmed under the procedure.

  • The invoice, power of attorney or permit needed for filing is missing

    We prepare a checklist, identify the person responsible for each document and do not start filing until the agreed minimum set of documents is available.

What is important to know before ordering

About documents, costs and participants in customs clearance.

Which documents are needed to start?

Goods description, invoice or contract, packing list, transport documents, countries of origin and destination, value and currency, weight/volume, HS code if available, permits, importer/declarant data and a power of attorney when needed.

How long does clearance take?

The timing depends on the completeness of the documents, goods, procedure, declarant, authority workload, document requests and inspection. We do not promise a fixed release date before the check.

What makes up the cost?

The estimate lists the representative’s services, duties and taxes, documents, warehousing, customs examination, packaging and transport separately. Amounts depend on the goods, country and procedure. We add the OZTA coordination fee to the provider’s confirmed price: 10% of the work price, with a minimum of $20 per agreed assignment. This percentage does not apply to government charges.

Why is the HS code important?

It affects classification, payments, permits and restrictions. The code cannot be reliably selected from the name alone; composition, function, origin and supporting documents are needed.

Can EAEU rules be applied?

Only if the goods, origin, recipient, route and procedure actually fall under the applicable rules. We check the country and basis separately and do not promise a benefit in advance.

What does electronic filing change?

It determines how information is transmitted, but does not remove requirements for documents, authority and responses to requests. We confirm the format and participant for the procedure.

What happens after release?

Documents and information may be subject to subsequent review within the applicable procedure. We record who is responsible for storage, corrections and communication before filing.

Can goods be re-exported?

The possibility depends on the procedure, goods history, documents, route and country. Before deciding, we check the facts and refer the question to a competent specialist or authority.

When can the charges differ?

The grounds depend on the procedure, code, origin, purpose, recipient status and current rules. We do not name an exemption or rate without checking the specific shipment.

What happens during an inspection?

The customs authority may order a check under the procedure. We record the request, documents, response deadline, storage and additional costs; an inspection cannot be avoided or release guaranteed without checking.

What should I do if the code is wrong?

We stop an unconfirmed filing, compare the description and documents, and determine the correction procedure and responsible person. Consequences and payments depend on the facts and the competent authority’s decision.

How do I start working with OZTA?

Send a description of the goods, documents, countries and addresses, Incoterms, importer/declarant data, value, weight/volume, code if available and deadline. We will identify missing information, roles and a possible next step.

Send us the shipment documents

To start, we need a goods description, the supplier’s invoice and the import country. If the HS code is already known, include it. We will clarify the remaining data and prepare an offer; the customs authority decides on release.

Tell us about the task