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Pharmaceutical products:
we establish the conditions first
Tell us about the pharmaceutical product, destination country and available documents. Using this information, we explain whether supply discussions can continue and which confirmations are still needed.
What happens after your enquiry
After the initial review, we explain whether there is enough product information to discuss further specialist checks.
Supporting evidence can be gathered
Goods, market, recipient and purpose are clear. We clarify which information and participants are still missing.
Clarification needed
We request missing composition, form, manufacturer, batch, expiry or market details before discussing transport and payment.
Unable to proceed for now
If information is unconfirmed or contradictory, we do not promise approval, a route, price or outcome until verifiable information is available.
What needs to be clarified before the next step
Product category, documents, responsible parties and temperature requirements determine what must be confirmed before purchasing. There is no single route for all pharmaceutical products.
Category and intended use
Medicines, dietary supplements, pharmaceutical substances and controlled categories need different information and do not follow a single scenario.
Documents and the importer's role
We clarify the documents provided, market and parties involved. Authorised parties confirm registration, permits and classification.
Shelf life and storage conditions
Shelf life, batch, packaging and temperature determine which conditions need confirmation before purchasing.
Carrier and route
Only after specialist checks can contractor, storage and specific route availability be discussed.
What to tell us about the product and supply
The customer specifies the product, market and recipient role; the supplier provides available batch information. OZTA organises the preliminary review, while authorised parties confirm permit, storage and transport applicability for the specific scenario.
- Name or active ingredient, form and dosage
- Manufacturer, batch and expiry date, if already known
- Receiving country and recipient's role
- Available product documents and labelling photos
- Storage, packaging and temperature requirements
Do not send prescriptions, diagnoses, patient details or other personal medical information. Product and shipment information is sufficient for the initial enquiry.
What we agree if the work is possible
Before payment, we show a specific offer for the agreed scope. There is no fixed preliminary-check rate or universal supply package here: scope depends on goods, country and participants.
- Which information and tasks are included in the agreed next stage
- Who checks documents, performs transport and carries out other specialist tasks
- Full price of the next stage, its inclusions and separately paid items
- Offer preparation time and conditions requiring renewed agreement
What is important to know before ordering
These answers concern preliminary pharmaceutical-product review and do not replace a doctor, regulator or authorised importer. Final terms depend on category, country, batch and documents.
What information is needed to check a medicine?
Provide the active ingredient or trade name, form and dosage, manufacturer, destination market, prescription or controlled status if known, batch, expiry, storage conditions and quantity.
How do medicines, dietary supplements and pharmaceutical substances differ?
They differ in purpose, registration status, documents, licences and storage conditions. Before calculation, we identify the category and do not transfer rules from one category to another.
Can I import an unregistered medicine?
A competent authority confirms the specific scenario's status and possible exceptions for the stated country and recipient. We collect purpose, recipient and documents for this review; universal approval is not promised.
How can a temperature-sensitive product be delivered?
We record temperature-range and packaging requirements and send them to the selected parties for checking. Monitoring and actions for deviations are possible only within a scope confirmed in writing; without confirmation, we pause purchasing.
Is a pharmaceutical licence required?
The requirement depends on category, importer role, country and scenario. We check which licences and permits may apply, but do not substitute them for a regulator's decision or promise they will be obtained.
What pharmaceutical products might fail the checks?
We pause the review if composition, documents, origin, batch or expiry, controlled status, storage conditions, export restrictions or recipient details are unconfirmed.
Let’s start with your product
Tell us about the product, destination country and available product documents. We explain whether the review can continue. Do not send prescriptions, diagnoses or patient details.
Tell us about the task