OZTA contacts for purchasing and delivery
Send a product link, invoice or short description. You do not need to choose a service or prepare a complete document set in advance.
Official contact channels
Choose a convenient channel for your first message. Send whatever is already known about the task.
Phone: +852 60 78 45 79
- Write
Email
Useful when you need to attach an invoice, specification or link or collect questions in one message.
- Write
Telegram
Useful for starting with a product link or a short route description.
- Write
WhatsApp
Useful for a first question about a purchase, supply or the next step.
- Write
Viber
You can use it for the first message if this channel is convenient for your conversation.
What is useful to include
For a start, send what you already know. Add details from the list when available; this makes it easier to prepare a proposal.
What needs to be done
Buy goods, pay an invoice, arrange delivery or check one stage of a transaction.
From where and to where
Add the seller's country, dispatch point or delivery city if known.
What you already have
A link, photo, invoice or specification. We will request further documents only if they are needed for the review.
What happens after you contact us
We first review the initial information. Work begins only after suitable terms are agreed.
- 01
Review the message
We determine from your message what information is needed to check the task and prepare a proposal.
- 02
Clarify details
If we need more information about goods, route, documents or restrictions, we will tell you before making a proposal.
- 03
Prepare the proposal
After the review, we will tell you whether the work is possible, what the proposal will include and when it can be prepared.
- 04
Agree the next steps
You review the proposal and task documents. Performance begins after the terms are agreed.
Questions before you write
About the first message, documents and the timing of a substantive reply.
How quickly will you reply?
Timing depends on the complexity of the question and the completeness of the information. After the initial review, we will give an estimate for a substantive reply and explain any change.
Can I send documents right away?
You can send a product link, invoice or task description. Send personal documents only after we agree which information is needed and how to transfer it safely.
Do I need to register for a first contact?
No. For a first message, describe the task and leave a convenient way to contact you.
Which language can we use?
State your preferred language in the first message. We will agree whether further communication in the requested format is possible for the specific task.
Start with a message
Send a link or briefly describe the transaction. If you do not yet know which service fits, we will first review the task.
Tell us about the task