Cancellation Policy

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1. General provisions

1.1. This Cancellation Policy (hereinafter referred to as the “Policy”) determines the procedure for canceling Client orders and returning funds transferred to the Limited Liability Company “Great Stone” (hereinafter referred to as the “Company”), the owner of the OZTA IT service, as part of the use of the OZTA service.

1.2. The company is not a seller of goods, a payment organization, a carrier or a customs representative. The Company provides agency and organizational services in the interests of the Client.

1.3. The funds transferred by the Client to the Company are of a targeted nature and are intended exclusively for the execution of the Client’s instructions.

1.4. This Policy is an integral part of the Company’s Public Offer, Payment Terms and Refund Policy posted on the OZTA service.

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2. The Client’s right to cancel an order

2.1. The Client has the right to cancel the order before its actual execution by the Company.

2.2. Cancellation of an order is carried out through the Client’s personal account or other official communication channels of the Company listed on the OZTA website.

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3. Moment of start of order execution

3.1. The moment the execution of an order begins is considered to be the Company’s taking actual actions to execute it, including, but not limited to:

• transfer of instructions to third parties (suppliers, payment, logistics or other counterparties);
• booking services or resources in the interests of the Client;
• transfer of targeted funds to third parties;
• other actions that objectively indicate the beginning of the execution of the order.

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4. Refund

4.1. In case of cancellation of an order before the start of its execution, the amount of target funds is returned to the Client in full.

4.2. In case of cancellation of an order after the start of its execution, the Client is returned the amount of target funds minus:

• actually incurred and documented expenses of the Company;
• agency fee for services actually rendered (if applicable).

4.3. Funds transferred to third parties and not subject to return under their terms and conditions cannot be returned to the Client.

4.4. The refund period is up to 14 (fourteen) calendar days from the date the Company makes a decision on the refund.

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5. Cancellation of an order at the initiative of the Company

5.1. The Company has the right to refuse to execute the Client’s order in the following cases:

• failure by the Client to provide the necessary data or documents;
• violation by the Client of the terms of the Company’s Public Offer;
• identifying AML/KYC or sanctions risks;
• objective impossibility of executing an order for reasons beyond the control of the Company (including due to the actions or inaction of third parties).

5.2. In these cases, the Client is returned unused target funds minus the actual expenses incurred by the Company.

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6. Limitation of liability

6.1. The Company is not responsible for the Client's losses associated with the cancellation of the order, with the exception of the return of unused target funds in the manner provided for in this Policy.

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7. Final provisions

7.1. Applicable law is the legislation of the Kyrgyz Republic.

7.2. The company has the right to make changes to this Policy by publishing a new version in the OZTA service. Using the service after the publication of a new edition means the Client agrees with such changes.