Policy on cancellation and termination of Instructions
1. General provisions
1.1. This Policy governs the amendment, suspension and termination of Instructions between Limited Liability Company "Great Rock" (the Company, OZTA) and the Client. Terms and the procedure for accepting an Instruction are set out in the General Terms of Service.
1.2. Monetary consequences are determined under the uniform procedure in the Refund Policy. Termination rules apply with regard to the legal form of the agreement, the reason for termination and the Client's mandatory rights, including consumer rights.
2. Cancellation at the Client's initiative
2.1. The Client may cancel an Instruction in whole or in part where and how the law and agreement allow. Starting performance does not by itself remove a statutory right to cancel, but affects the calculation of completed work and expenses.
2.2. A notice must be sent to info@ozta.com or another channel agreed in the Instruction. It must identify the Instruction and, for a partial cancellation, the part being cancelled. A request for confirmation is limited to what is necessary to identify the applicant and the substance of the request.
2.3. After receiving the notice, the Company takes reasonable steps to stop the affected actions and prevent new non-essential expenses. Actions already taken and obligations to third parties are assessed separately. Sending an Instruction to a third party alone does not prove that the whole amount paid is non-refundable.
2.4. If the cancelled part is necessary for the remaining services, the Company tells the Client about the consequences and suspends dependent actions. Continuing with a changed scope requires agreement. This does not remove the Client's statutory right to terminate the Instruction.
3. Changes to terms and mandatory actions
3.1. A change to the goods, supplier, recipient, route, amount, documents, timing or other material initial data is considered under section 6 of the General Terms of Service.
3.2. Removing from the estimate a service, check, document or expense necessary for another agreed service does not require the Company to perform the remainder at the former price, method or result. The Company must identify the dependency and assess a lawful alternative where one exists.
3.3. A reduced payment, a Client-corrected invoice or a request for recalculation is not an amendment agreement. New scope, price and timing are recorded in an agreed version of the Instruction. No additional expense is incurred merely on an assumption that the Client agrees.
4. Suspension at the Company's initiative
4.1. The Company may not start or may suspend affected work where an obstacle listed in section 7.1 of the General Terms of Service exists: missing required information, documents, authority, cooperation or stage payment; inaccurate or changed data; removal of a necessary action; impermissible instructions; a mandatory restriction; or inability to complete a required check.
4.2. For a remediable obstacle, the Company sends notice describing the obstacle, affected actions, required measures and a reasonable period. The period reflects the documents involved, urgency of external obligations and the Client's real ability to remedy the obstacle.
4.3. In case of a direct prohibition or threat of an unlawful or irreversible action, the Company may suspend performance immediately. Notice is provided without undue delay to the extent permitted by law. The Company does not disclose information whose disclosure is prohibited by law.
4.4. Suspension covers actions dependent on the obstacle. The Company explains its effect on deadlines and the validity of external quotes or reservations. Resumption and additional costs are agreed before new commitments; suspension itself does not automatically generate a fee.
5. Termination at the Company's initiative
5.1. If an obstacle is not remedied after proper notice, the Company may refuse performance in whole or in the affected part where the rules applicable to the agreement permit it. The Company states the reason and the date from which affected actions end.
5.2. If lawful performance is impossible or another irremediable obstacle exists, the Company notifies the Client of termination as required by law. Refusing a proposed new version does not automatically release the Client from the original agreement; a separate legal basis is needed to end it.
5.3. A Company-initiated refusal not caused by the Client's breach or another statutory ground has the consequences required for that type of agreement, including compensation where mandatory. This Policy does not release the Company from that duty.
5.4. The Company prepares a calculation of completed actions, amounts due and the remaining balance. Unused amounts do not become the Company's income because an Instruction ended. Lawful restrictions on a refund are considered separately and do not create a right to retain money as additional remuneration.
6. Determining completed work
6.1. Performance may include agreed analysis, supplier research, document checks, preparation of a result, work with contractors, reservations and transfer of funds. The fact and scope are confirmed by work materials and transaction documents.
6.2. Receipt of an Application, an automated response or an invoice alone does not prove that the whole service was provided. The payment due is determined by actual performance and the legal grounds applicable to the reason for termination.
6.3. The calculation considers actions paid for earlier, refunds from third parties and measures taken to reduce expenses. Refunds and monetary claims are handled under the Refund Policy.
7. Final provisions
7.1. The Company and Client are liable for their own breaches within the limits set by law and agreement. The consequences of cancellation cannot be replaced by a general term excluding the Company's liability.
7.2. This version applies to Instructions accepted after it is posted on the website. Earlier Instructions are not changed automatically. Notices, applicable law and dispute resolution are governed by the General Terms of Service, subject to mandatory rules.