Legal documents and policies

Transparent working conditions, protection of your rights and full compliance with requirements. All documents are available for review.

  • Transparent terms
  • Protection of customer rights
  • Compliance
  • Availability of documents

All documents are up to date

Legal documents

Documents

Document categories

Public offer

Terms of Service

Confidentiality

Personal data protection

AML/KYC

Identity Policy

Payment terms

Payment rules

Important information

All documents are regularly updated

Documents comply with legal requirements
Changes are published in advance
Document version history available

All legal documents

Please review OZTA's terms and conditions, policies and regulations. All documents are available for downloading and studying.

Public offer

Terms of service, rights and obligations of the parties, procedures for using the service.

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Agency terms

Terms of agency service, powers of the agent, procedure for purchasing goods and working with suppliers.

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Payment terms

Rules for payment for services, commissions, payment terms, payment procedures and currency transactions.

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Privacy Policy

Personal data protection, information processing, user rights and data security.

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Cookies Policy

Use of cookies on the site, types of files, settings and management of cookies.

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Returns Policy

Refund conditions, return procedure, terms and grounds for return.

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Cancellation Policy

Conditions for canceling services, procedure for canceling applications, fines and compensation for cancellation.

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AML/KYC policy

Client identification policy, verification against sanctions lists, document requirements and compliance.

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Sanctions policy

Dealing with restrictions on transactions through legal alternative schemes, verification of counterparties, prohibited transactions and compliance.

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Compliance

All our documents comply with legal requirements and international standards.

Official activities

All services are provided as part of official business and in compliance with requirements.

  • Customs representative
  • Official transport activities
  • Currency transactions

Certificates of Conformity

The documents comply with international quality and safety standards.

  • Compliance
  • Quality audit
  • International certificates

Compliance

Full compliance with AML/KYC requirements and sanctions policy in all documents.

  • AML/KYC procedures
  • Sanctions policy
  • Risk control

Data protection

Strict compliance with requirements for the protection of personal data and confidentiality.

  • Privacy Policy
  • Personal data protection
  • Information security

Frequently Asked Questions

Answers to frequently asked questions about OZTA legal documents and policies.

All documents are available on this page. You can find the document you need in the list above and follow the link to view the full text.
Documents are updated when legislation or internal procedures change. All changes are posted in advance and we notify customers of significant updates.
All documents are available for viewing and downloading on this page. You can save any document in PDF format or contact us for an official copy.
If you have questions or disagree with the terms, please contact us. We are ready to discuss individual conditions and find a solution that suits both parties.
You can contact our legal department through the feedback form on the website, by email or through other communication channels specified in the contact section.
To start working with us, you will need identification documents (KYC/AML procedures). The full list of documents is listed in the AML/KYC policy section. Requirements for documents may vary depending on the country of registration - we will suggest the composition for your jurisdiction. We work with clients from different countries.
The protection of your data is ensured by our privacy policy, compliance with legal requirements on the protection of personal data and the use of modern security technologies. We work with clients from different countries - we take into account the data protection requirements applicable in your jurisdiction.
AML (Anti-Money Laundering) and KYC (Know Your Customer) are procedures for identifying customers and checking for compliance with anti-money laundering requirements. More details in the AML/KYC policy section.
We strictly adhere to the policy of working with restrictions, check all counterparties against sanctions lists and work with complex categories of goods through legal alternative schemes. More details in the section Policy for working with restrictions.
The terms of the public offer are standard. For large clients, it is possible to develop individual contract terms. Contact us to discuss.
All significant changes to documents are published on this page indicating the date of update. We also notify customers of important changes by email.

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