Questions about food composition, shelf life, documents and transport.
Provide ingredients and allergens, the product code or lot, manufacturer, country of origin, quantity, batch and expiry date, storage conditions, destination country and intended use.
The intended use and final recipient affect documentation, labelling, volume, checks and responsibility. We first establish the scenario, then review the applicable procedure.
This depends on origin, category, ingredients and destination country. We determine the applicable document for the specific consignment. If it cannot be confirmed, we pause the work.
Requirements for the temperature range, packaging, handover points and temperature log are recorded in the request. Monitoring, storage and actions in the event of a deviation are possible only within the confirmed scope of work and contracts with the chosen counterparties; this does not guarantee preservation or clearance.
The requirement depends on the category, country, sales channel and contract. We check the batch, production date, shelf life and storage conditions instead of applying a single percentage to every product.
We first check whether we can handle this product category. We then clarify licences, permits, quotas, veterinary, excise and other destination-country requirements. We do not guarantee product approval in advance.
Designated counterparties record sensor data and consignment condition. Acceptance, rejection, destruction, recall and claims are considered by authorised parties under the specific contract; OZTA does not decide for them or promise compensation.
For a trial or regular consignment, we first record the volume, frequency, shelf life, packaging, carrier and market requirements. After checking, we explain whether consolidation can be considered and which work is confirmed for the specific route. Small volumes still require checks.
We pause the request review if ingredients or origin are unknown, shelf life has expired or is unconfirmed, documents are missing, labelling is non-compliant, the category's status is unconfirmed or a transport participant has not provided written confirmation.