Refund Policy

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1. General provisions

1.1. This Refund Policy (hereinafter referred to as the “Policy”) defines the procedure and conditions for the return of funds transferred by Clients to the Limited Liability Company “Great Stone” (hereinafter referred to as the “Company”), the owner of the OZTA IT service, as part of the use of the OZTA service.

1.2. The Company provides agency, information and organizational services in the interests of the Client on the basis of the Company’s Public Offer posted in the OZTA service.

1.3. The funds transferred by the Client to the Company are of a targeted nature and are intended exclusively for the execution of the Client’s instructions.

1.4. This Policy is an integral part of the Company’s Public Offer, Payment Terms and Cancellation Policy posted on the OZTA service.

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2. General return principles

2.1. Only unused target funds of the Client are subject to return.

2.2. Funds transferred to third parties (suppliers, payment, logistics and other counterparties) and not subject to return under their terms and conditions are not subject to return to the Client.

2.3. The fact of return does not mean the Company admits its guilt or improper fulfillment of obligations.

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3. Refund before execution of the order

3.1. The Client has the right to request a return of target funds before the actual execution of the order by the Company.

3.2. In this case, the amount of target funds is returned to the Client in full.

3.3. The moment the order begins to be executed is determined in accordance with the Cancellation Policy posted in the OZTA service.

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4. Refund after the start of execution of the order

4.1. In case of cancellation of an order after the start of its execution, the Client is returned the amount of target funds minus:

• actually incurred and documented expenses of the Company;
• agent remuneration for services actually rendered.

4.2. Refunds are not made for funds that were transferred to third parties and are not subject to return under their terms.

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5. Refusal to return

5.1. Refunds are not provided if:

• the Client’s order is fully executed;
• the funds are fully used in the interests of the Client (as confirmed by the report on the execution of the order or the absence of objections within the period established in the OZTA service and Payment Terms);
• the impossibility of a return is caused by the actions or inaction of the Client;
• returns are contrary to legal requirements or the terms of the Company’s Public Offer.

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6. Return request procedure

6.1. To request a refund, the Client sends an appeal through his personal account or other official OZTA communication channels.

6.2. The appeal states:

• order number;
• amount to be refunded;
• details for return (if necessary);
• other information at the request of the Company.

6.3. The Company has the right to request from the Client additional information and documents necessary to consider the request.

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7. Return terms

7.1. The refund request will be reviewed within 10 (ten) business days.

7.2. Refunds are made within 14 (fourteen) calendar days from the date of the decision to return.

7.3. The actual terms for crediting funds depend on banks and payment systems. The Company is not responsible for such delays.

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8. Refund currency

8.1. Refunds are made in the currency of the original transfer, unless otherwise agreed by the parties.

8.2. The company is not responsible for exchange rate differences and changes in exchange rates between the time of transfer and refund.

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9. Limitation of liability

9.1. The Company is not responsible for the Client's losses associated with the return of funds, with the exception of the return of unused target funds in the manner established by this Policy.

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10. Final provisions

10.1. Applicable law is the legislation of the Kyrgyz Republic.

10.2. The company has the right to change this Policy by publishing a new version in the OZTA service.

10.3. Using the service after the publication of changes means the Client’s consent to the updated version of the Policy.