Kaola
Order with Kaola. imported brands from China
Cross-border platform from NetEase. Original cosmetics, children's products and vitamins - with a guarantee of authenticity. We will buy and deliver.
from 4%
redemption fee
14–21 d
delivery time
from $10
minimum order
100%
original guarantee
About the platform
Kaola - imported brands with original guarantee
A platform from NetEase for purchasing foreign goods in China. Specialization: cosmetics, health, children's products and food from Japan, Korea, Australia and Europe. All goods pass through bonded warehouses with authentication.
- country
- China
- currency
- Yuan (CNY/¥)
- language
- Chinese
- payment
- Alipay
- sellers
- Bonded warehouses + brands
- founded
- 2015
Top 3 cross-border platform in China by sales volume
Imported goods are 15–30% cheaper than in retail stores
Bonded warehouses - the goods undergo customs and authentication
100% compensation policy for counterfeit
Services OZTA
What we do for shopping on Kaola
From choosing a product to hand delivery - without knowing Chinese.
Redemption of goods
We will pay via Alipay. Kaola only works with Chinese accounts - we have everything set up.
Search and selection
We’ll help you find the right brand and compare prices with Tmall Global and other sites.
Quality check
We will photograph the goods in the warehouse. We will check the expiration dates and the integrity of the packaging.
Delivery to your door
Air from China - 14–21 days to you. We will pack extra for fragile items.
Customs clearance
We will issue a declaration. We will prepare the necessary documents for cosmetics and dietary supplements.
Tracking
The status of the parcel from the warehouse in China to your address is in real time.
Advantages
Why order through us and not directly
Kaola is a platform for the Chinese market. You can't buy without a Chinese passport and Alipay. We solve this.
Payment via Alipay
We have a verified account. We buy on our own behalf and send the goods to you.
Interface in Chinese
We will translate the descriptions, clarify the composition, and compare them with the original brand.
Assembling multiple orders
Cosmetics, vitamins, baby food - we will collect them in one package, you will save on delivery.
Checking expiration dates
For dietary supplements and cosmetics, timing is critical. We check before sending.
We know the specifics of cross-border
Bonded warehouses, customs for cosmetics, certificates - we went through this hundreds of times.
Original guarantee
Kaola provides 100% compensation for counterfeits. We do additional checks at the warehouse.
Product categories
What is most often ordered from Kaola
Imported brands at prices lower than retail.
Cosmetics and care
Japanese, Korean, European cosmetics. SK-II, Shiseido, La Roche-Posay.
Serums, creams, masks, sunscreens
Children's products
Diapers, baby food, clothes. Merries, Pigeon, Aptamil.
Diapers, formula, bottles, toys
Health and vitamins
Dietary supplements from Australia, Japan and the USA. Swisse, Blackmores, DHC.
Omega-3, collagen, multivitamins, probiotics
Food
Imported snacks, tea, coffee, honey. Fresh deliveries from bonded warehouses.
Matcha, almond milk, chocolate, manuka honey
Household goods
Japanese household chemicals, dishes, aroma diffusers. The quality is on another level.
Laundry detergents, ceramics, home fragrances
Delivery
How we deliver with Kaola
Carefully and on time - especially for fragile and perishable items.
Air – 14–21 days
The main route for cosmetics and dietary supplements. Fast and reliable.
Auto – 25–35 days
For large orders and goods without time limits.
Consolidation of orders in warehouse
We will collect several orders in one package. Particularly beneficial for small items.
Protective packaging
We pack cosmetics and glass in bubble wrap and foam. Nothing will break.
Cargo insurance
We insure against loss and damage. 1% of the cost.
Delivery to your door
Pickup, courier or delivery by transport company.
How does this work
Four steps - from application to result
A personal manager accompanies the task from the first request to completion.
- 01
Bid
Describe the task: what needs to be bought, paid for, or delivered. We will answer within an hour.
1 hour - 02
Calculation
We will calculate the cost, terms and commission. Everything in one offer, no hidden extras.
1 day - 03
Payment
Transfer to us - we pay the supplier or service from a local account on the same day.
1 day - 04
Execution
Redemption, replenishment or delivery - depends on the task. Tracking at every stage.
from 1 hour
Barriers
Typical difficulties with Kaola
Importing brands through China sounds complicated, but we make it simple.
Typical problems
We need Chinese Alipay. The site does not accept foreign cards.
The entire interface is in Chinese. Descriptions, reviews, instructions - all in hieroglyphs.
Kaola only delivers within China. Abroad - on your own.
It is difficult to figure out which goods are from a bonded warehouse and which are from third-party sellers.
Returning imported goods through a bonded warehouse takes 2–3 weeks.
Solutions OZTA
We pay from our Alipay. All you need is a transfer to our account.
We translate the descriptions and check them with the original brand. No surprises.
We pick up from a warehouse in China and deliver to you.
We buy only from official Kaola bonded warehouses - 100% original.
We check the goods before sending. If something is wrong, we solve it on the spot.
Lifehacks
Tips for shopping on Kaola
How to get the most from a cross-border site.
Discounts
Catch Black Friday and 618 promotions
Kaola offers big discounts on imports in June and November. Save up to 50% on cosmetics and vitamins.
Expiration dates
Check the date on dietary supplements and food
Goods can remain in bonded warehouses for a long time. We check the deadlines - but you can also check when ordering.
Originality
Buy from a bonded warehouse
Goods from bonded warehouses have passed customs and inspection. This is the most reliable channel on Kaola.
Saving
Order in sets - cheaper
Brands often sell kits for less than individual items. Especially for Korean cosmetics.
FAQ
Frequently Asked Questions
Frequently asked questions about orders from Kaola through OZTA.
What is the minimum order?
How long does delivery take?
How to pay?
Will cosmetics pass customs?
What if the product is expired?
Is it really original?
Similar platforms
Other Chinese marketplaces
We work with all major sites in China.
