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Purchasing goods from Kaola
We help arrange the purchase of a selected product from Kaola. For cosmetics and children's products, we discuss composition, labelling, expiry date and transport conditions before confirming the order.
What you entrust to OZTA
You choose the product and approve the order terms. We handle the agreed purchase: communicating with the seller, agreeing the invoice, arranging payment and providing status updates. Sourcing, separate inspections and onward delivery are discussed according to your needs.
- 1
Product purchasing
We agree the selected product, option and quantity with the seller, and check their company and payment details and invoice. After your confirmation, we arrange payment and handle order correspondence. Arranging payment of this invoice is already included in the standard purchase-service fee.
- 2
Sourcing and selection
We will help find the required brand and compare prices with Tmall Global and other platforms. Standalone sourcing is charged separately. The published package applies to China; for another market or an extended brief, we will prepare an estimate before work begins.
Supplier search scope and price - 3
Quality inspection
We agree photos of packaging, labelling and expiry date on receipt. Inspection scope depends on goods and warehouse.
- 4
Arrange delivery
We confirm the timing and route after checking the product, address and carrier's terms.
- 5
Import documents
We will clarify the documents and import charges required for your product in the destination country. Clearance costs will be shown separately in the estimate.
- 6
Order status
A paid order has a responsible coordinator. We agree on a communication channel and pass on confirmed status updates from the seller and contractors. If conditions change, we explain why and discuss the next step; tracking depends on the carrier.
Order assistance
We check the product, seller, payment and delivery from Kaola before ordering.
We check the payment method
Before payment, we confirm the applicable scenario, account details and procedure for the specific request.
We clarify seller terms
We extract composition, volume, labelling and other important details from the listing; disputed terms are clarified before purchase.
Consolidate purchases
If the goods can be stored and transported together, we agree consolidation at one warehouse and compare the total shipment cost.
Checking expiry dates
Before shipment, we request the expiry date and agree packaging integrity checks.
Order status support
For cosmetics and other regulated goods, we check available documents, storage and route in advance.
Seller and documents
We check the seller, labelling and available documents. Claims terms depend on the platform and specific order.
Kaola: product, labelling and origin
For a product from Kaola, send the exact name, option and seller link. For cosmetics and children's goods, labelling, composition, expiry date and transport conditions matter.
kaola.com(opens in a new tab)- Country
- China
Request packaging photos and available documents for the selected goods.
Dispatch location and country of origin may differ; both are needed for calculation.
How your order proceeds
We first establish the product and purchase terms, then agree the estimate and the steps after purchase. You decide before paying for each stage; product substitutions or budget changes require separate approval.
Link or item number
Send a link or item number. If you have no link, photos and a description are sufficient; specify the option and quantity you need.
Seller and availability
We will clarify availability, included items, condition and shipping from the seller. We will discuss any differences from your request before purchase.
Region and restrictions
We will check whether the product can be purchased and shipped to your country, and which documents and packaging are required.
Price before payment
We will show the product price, delivery to the first warehouse, the OZTA fee and known subsequent costs. We will identify amounts that still depend on weighing, measurement or an external quote. Purchasing begins after your approval and payment for the relevant stage.
From purchase to shipment
After agreement, we arrange the purchase, communicate with the seller and provide updates. Only the agreed checks and packaging are carried out before onward shipment. We record the procedure for discrepancies or returns in advance.
Purchasing, quality inspection and transport involve different work. We record what is included in the order, who performs individual actions and which documents you will receive. Returns depend on the seller, stage of fulfilment and agreed terms.
How to calculate the purchase-on-behalf fee
We use the agreed goods price from the seller and apply the rate from the table. Delivery is not part of the fee calculation.
Rate by product price
Minimum OZTA purchasing fee: $20
- Less than $1,000
- 10%
- From $1,000, but less than $5,000
- 9%
- From $5,000, but less than $10,000
- 8%
- From $10,000, but less than $20,000
- 7%
- From $20,000
- 6%
The minimum OZTA purchasing fee is $20. For example: goods at $50 + fee of $20 = $70, excluding delivery, import costs, insurance and bank costs.
Fee calculation example
- Seller's goods price
- $2 000
- OZTA fee
- $180
- $2 000 × 9% = $180
- Goods + fee
- $2 180
This covers only the goods and fee. Seller delivery and onward freight, import charges, insurance, banking and foreign-exchange costs are separate.
What the fee includes
- One seller, up to 10 agreed items and one planned shipment.
- Checking company and payment details and purchasing terms, and agreeing the seller’s invoice.
- Payment of the seller’s invoice is already included in the fee; we do not charge a second percentage for it.
- Seller communication, order statuses and OZTA report.
What is paid separately
- Seller delivery to our warehouse and onward transport.
- Import charges, insurance and warehouse operations, when needed.
- Bank and foreign-exchange costs, and any additional work after agreement.
If additional contractor work is needed
For additional work: the provider’s price + 10% for OZTA, with a minimum OZTA coordination fee of $20 per agreed assignment. If coordination is already included in a paid package, there is no second fee. Samples and their delivery are paid separately. We do not apply this percentage to government charges, import taxes or the insurance premium.
What to consider when choosing a product
Branded goods require the exact option, seller information and origin documents.
Cosmetics and personal care
Japanese, Korean and European cosmetics. SK-II, Shiseido, La Roche-Posay.
Serums, creams, masks, sun protection products
Children's products
Nappies, baby food and clothing. Merries, Pigeon, Aptamil.
Nappies, formula, bottles, toys
Health and vitamins
Dietary supplements from Australia, Japan and the USA. Swisse, Blackmores, DHC.
Omega-3, collagen, multivitamins, probiotics
Food products
Imported snacks, tea, coffee and honey. Fresh supplies from bonded warehouses.
Matcha, almond milk, chocolate, manuka honey
Home goods
Japanese household chemicals, tableware and aroma diffusers. A different level of quality.
Laundry products, ceramics, home fragrances
How we deliver from Kaola
Packaging, shelf life and temperature matter for cosmetics and food. We first check the selected product's requirements.
Clarifying the route and delivery time
Air delivery can be considered after checking composition, restrictions, packaging and temperature requirements.
Road freight
Land delivery can be considered after checking goods, restrictions, packaging and destination country.
Combining orders at the warehouse
We agree consolidation availability and handling price with the warehouse. We compare total cost before shipment.
Protective packaging
We agree with the warehouse and carrier on protection for glass and other fragile packaging. Damage risk is considered when selecting the route and insurance.
Insurance on request
Insurance is calculated separately under the agreed terms.
Door delivery
Collection, courier or freight carrier delivery.
What is important to know before ordering
Answers about checking the product, seller, payment and delivery from Kaola.
How can I verify that a product on Kaola is authentic?
We request seller details, labelling and available documents for the selected product. If the platform offers a claims procedure, we clarify grounds, deadlines and required evidence before payment.
How does Kaola differ from Tmall Global?
Compare the same product with regard to volume, set contents, seller, shelf life and delivery. Using links to both offers, we prepare a calculation and show the differences.
What is best to order from Kaola?
For cosmetics, care products or children's goods, send the exact name, variant and volume. Labelling, shelf life, seller and available documents are needed before calculating.
Do I need to know Chinese to order from Kaola?
Send the link and selected variant. We identify the required specifications and clarify uncertain points with the seller. Payment method, receiving address and cost breakdown are agreed before ordering.
What if the product has expired or the packaging is damaged?
For dietary supplements and cosmetics, we request shelf life and packaging photographs before dispatch. If remaining shelf life, packaging or documents do not meet the agreed terms, we pause the order and clarify replacement or another option.
How can I order a product from Kaola through OZTA?
Send a link, the required option, quantity and destination city. We will clarify availability and the seller's terms, prepare an estimate and explain the returns policy. We begin purchasing after your agreement and payment.
Can a legal entity pay for an order by bank transfer?
Yes. A company can pay an agreed OZTA order by bank transfer against an invoice. We agree on the currency, bank details and order documents before payment.
Other Chinese marketplaces
We will compare platforms by product, seller, shipping terms and purchasing availability.
Calculate the purchase cost
Send a link, the selected option, quantity and destination city. We will clarify the details with the seller and prepare an estimate. If the order is unavailable, we will tell you before payment.
Tell us about the task