Loading
Clothing and footwear from About You
We help buy clothing from About You by agreeing the selected item, payment and delivery. We record size and colour for the specific item number and clarify return availability before purchase.
What you entrust to OZTA
You choose the product and approve the order terms. We handle the agreed purchase: communicating with the seller, agreeing the invoice, arranging payment and providing status updates. Sourcing, separate inspections and onward delivery are discussed according to your needs.
- 1
Product purchasing
We agree the selected product, option and quantity with the seller, and check their company and payment details and invoice. After your confirmation, we arrange payment and handle order correspondence. Arranging payment of this invoice is already included in the standard purchase-service fee.
- 2
Sourcing and selection
We will help find the required brand, check the size chart and compare the total cost across available platforms. Standalone sourcing is charged separately. The published package applies to China; for another market or an extended brief, we will prepare an estimate before work begins.
Supplier search scope and price - 3
Inspection by agreement
When agreeing the order, we record size, colour, contents and condition on receipt.
- 4
Arrange delivery
We consider an air route from Germany after checking shipment details and destination-country restrictions.
- 5
Import documents
We explain which documents and calculations are needed for clothing and footwear; clearance follows agreed terms.
- 6
Order status
A paid order has a responsible coordinator. We agree on a communication channel and pass on confirmed status updates from the seller and contractors. If conditions change, we explain why and discuss the next step; tracking depends on the carrier.
Order assistance
We check the product, seller, payment and delivery from About You before ordering.
Checking availability
About You availability and delivery addresses depend on country and listing; we agree the warehouse scenario before payment.
Exclusive collections
Influencer collaborations and limited lines; we check specific offer availability by region.
Checking the total cost
Promo codes and promotions depend on region and account; we check offer eligibility before payment.
Checking specifications
Brand size charts differ. We explain size conversion and make recommendations based on experience with other orders.
Consolidate purchases
If the goods can be stored and transported together, we agree consolidation at one warehouse and compare the total shipment cost.
Clarifying returns
If the size or product is unsuitable, we check the returns window and listing rules, and agree an available route.
About You: size and set contents
For clothing from About You, provide the item number, colour and size according to the brand's chart. If the item is needed for an event, specify the date before ordering.
aboutyou.com(opens in a new tab)- Country
- Germany
Compare garment measurements with a suitable item, not only the letter size.
For a set, check which items are included in the price; styling photos may show accessories separately.
How your order proceeds
We first establish the product and purchase terms, then agree the estimate and the steps after purchase. You decide before paying for each stage; product substitutions or budget changes require separate approval.
Link or article number
Send the link or article number. If there is no link, photos and a description are enough; state the required option and quantity.
Seller and availability
We will clarify availability, included items, condition and shipping from the seller. We will discuss any differences from your request before purchase.
Region and restrictions
We check whether the goods can be purchased and sent to your country and which documents and packaging are required.
Price before payment
We will show the product price, delivery to the first warehouse, the OZTA fee and known subsequent costs. We will identify amounts that still depend on weighing, measurement or an external quote. Purchasing begins after your approval and payment for the relevant stage.
From purchase to dispatch
After approval, we arrange the purchase and seller communication and provide status updates. Before onward dispatch, only the agreed checks and packing are performed. We record the procedure for discrepancies or returns in advance.
Purchasing, quality inspection and transport involve different work. We record what is included in the order, who performs individual actions and which documents you will receive. Returns depend on the seller, stage of fulfilment and agreed terms.
How to calculate the purchase-on-behalf fee
We use the agreed goods price from the seller and apply the rate from the table. Delivery is not part of the fee calculation.
Rate by product price
Minimum OZTA purchasing fee: $20
- Less than $1,000
- 10%
- From $1,000, but less than $5,000
- 9%
- From $5,000, but less than $10,000
- 8%
- From $10,000, but less than $20,000
- 7%
- From $20,000
- 6%
The minimum OZTA purchasing fee is $20. For example: goods at $50 + fee of $20 = $70, excluding delivery, import costs, insurance and bank costs.
Fee calculation example
- Seller's goods price
- $2 000
- OZTA fee
- $180
- $2 000 × 9% = $180
- Goods + fee
- $2 180
This covers only the goods and fee. Seller delivery and onward freight, import charges, insurance, banking and foreign-exchange costs are separate.
What the fee includes
- One seller, up to 10 agreed items and one planned shipment.
- Checking company and payment details and purchasing terms, and agreeing the seller’s invoice.
- Payment of the seller’s invoice is already included in the fee; we do not charge a second percentage for it.
- Seller communication, order statuses and OZTA report.
What is paid separately
- Seller delivery to our warehouse and onward transport.
- Import charges, insurance and warehouse operations, when needed.
- Bank and foreign-exchange costs, and any additional work after agreement.
If additional contractor work is needed
For additional work: the provider’s price + 10% for OZTA, with a minimum OZTA coordination fee of $20 per agreed assignment. If coordination is already included in a paid package, there is no second fee. Samples and their delivery are paid separately. We do not apply this percentage to government charges, import taxes or the insurance premium.
What people order from About You
Clothing, footwear and accessories with an emphasis on youth fashion and streetwear.
Women’s fashion
Dresses, jackets, jeans and blouses; we check collection contents and availability in the listing.
NA-KD, Edited, LeGer by Lena Gercke, BOSS, Tommy Hilfiger
Men’s fashion
Casual, smart casual and streetwear; we check brand, size and composition in the specific offer.
Jack & Jones, Selected Homme, Polo Ralph Lauren, Calvin Klein
Footwear
Sneakers, boots and sandals; available brands, sizes and delivery terms depend on the listing.
Nike, adidas, Dr. Martens, Birkenstock, Veja
Streetwear
Streetwear, youth brands and collaborations; we will compare listings and terms for your needs.
Puma, Champion, Ellesse, FILA, Dickies
Accessories
Bags, belts, watches and jewellery; we check the brands offered and availability using the listing.
Liebeskind, Fossil, Tommy Hilfiger, Guess
Sportswear
Training clothing, swimwear and yoga ranges; we clarify size, composition and delivery restrictions before payment.
Nike, adidas, Under Armour, PUMA, Reebok
How we deliver from About You
For goods from Germany, we agree route and cost after checking goods and address.
Air freight
We consider air freight for suitable shipments; cost depends on parameters and the carrier's rate.
Urgent delivery option
After checking the product, seller and route, we will tell you whether an urgent option is available. We will agree the timing, surcharge and restrictions before payment.
Consolidation
Orders from several platforms can be combined if the receiving address, cargo characteristics and route rules allow.
Compact packaging
We agree packaging and any repacking needs based on product protection and carrier requirements.
Insurance on request
Insurance for expensive branded items is calculated separately under agreed terms.
Door delivery
Choose courier or pickup-point delivery.
What is important to know before ordering
Answers about checking the product, seller, payment and delivery from About You.
How does About You differ from Zalando?
About You and Zalando differ in their catalogues, regions, size charts and delivery terms. We will compare specific listings for your needs.
Which brands are available on About You?
The brands available depend on the country and current About You catalogue. We will check the specific brand and availability of the model you need using the link.
How do I choose the right size?
We will compare the specific brand’s size chart and return terms; ordering multiple sizes is possible only after agreeing the costs and platform rules.
Can I return the product?
Returns availability and deadline depend on listing, country and seller. We check the returns window and route before checkout.
Can promo codes be used on About You?
Activation takes place after checking region and account.
What is best to buy from About You?
About You has clothing, footwear, accessories and sports collections. We select suitable products by brand, size, price and delivery terms.
How do I order from About You through OZTA, step by step?
1) Send the product link and size. 2) We will check availability, total cost and route. 3) We will agree the terms before payment. 4) After placing the order, we will confirm the result and the available delivery status.
Can a legal entity pay for an order by bank transfer?
Yes. A company can pay an agreed OZTA order by bank transfer against an invoice. We agree on the currency, bank details and order documents before payment.
Other European fashion marketplaces
We will compare platforms by product, seller, shipping terms and purchasing availability.
Calculate the purchase cost
Send a link, the selected option, quantity and destination city. We will clarify the details with the seller and prepare an estimate. If the order is unavailable, we will tell you before payment.
Tell us about the task