Loading
Buying items on Goofish
We help arrange a purchase using the selected Goofish listing. We discuss the item's condition, acceptable defects and included items, then agree payment, receipt and onward delivery.
What you entrust to OZTA
You choose the product and approve the order terms. We handle the agreed purchase: communicating with the seller, agreeing the invoice, arranging payment and providing status updates. Sourcing, separate inspections and onward delivery are discussed according to your needs.
- 1
Product purchasing
We agree the specific item, condition, included accessories and transaction terms. For auctions, we separately record the bidding limit: participation does not guarantee a purchase. We arrange payment only within the agreed order.
- 2
Sourcing and selection
We will find the specific product and check photos, seller history and customer reviews. Standalone sourcing is charged separately. The published package applies to China; for another market or an extended brief, we will prepare an estimate before work begins.
Supplier search scope and price - 3
Quality inspection
We clarify whether photos, videos and functional checks are available. Inspection scope, contractor, price and discrepancy actions are agreed before payment.
- 4
Arrange delivery
The choice between air and road delivery depends on weight, urgency and the available route. We agree fragile goods protection separately.
- 5
Import documents
We will clarify the documents and import charges required for your product in the destination country. Clearance costs will be shown separately in the estimate.
- 6
Order status
A paid order has a responsible coordinator. We agree on a communication channel and pass on confirmed status updates from the seller and contractors. If conditions change, we explain why and discuss the next step; tracking depends on the carrier.
Order assistance
We check the product, seller, payment and delivery from Goofish (Xianyu) before ordering.
We check the payment method
We check the applicable payment method under platform rules, for the seller and specific transaction.
We clarify seller terms
Bargaining is customary on Goofish. We negotiate a discount and clarify the goods' actual condition.
Consolidate purchases
If the goods can be stored and transported together, we agree consolidation at one warehouse and compare the total shipment cost.
Pre-shipment inspection
If receipt inspection is needed, we define the features to check and acceptable defects in advance. For discrepancies, we agree actions before onward shipment.
Order status support
C2C platforms carry more risks. We check sellers and filter out questionable listings.
Returns for discrepancies
Before payment, we clarify available grounds, documents and claim procedures under seller and platform rules.
Goofish: photos of the specific lot
To purchase from Goofish, save the listing link and condition description. State the defects you are willing to accept and mandatory included items in your request.
goofish.com(opens in a new tab)- Country
- China
For equipment, request a photo of the label and information on repairs or replaced parts.
The deadline for contacting the seller must be compared with inspection timing before international shipment.
How your order proceeds
We first establish the product and purchase terms, then agree the estimate and the steps after purchase. You decide before paying for each stage; product substitutions or budget changes require separate approval.
Link or item number
Send a link or item number. If you have no link, photos and a description are sufficient; specify the option and quantity you need.
Seller and availability
We will clarify availability, included items, condition and shipping from the seller. We will discuss any differences from your request before purchase.
Region and restrictions
We will check whether the product can be purchased and shipped to your country, and which documents and packaging are required.
Price before payment
We will show the product price, delivery to the first warehouse, the OZTA fee and known subsequent costs. We will identify amounts that still depend on weighing, measurement or an external quote. Purchasing begins after your approval and payment for the relevant stage.
From purchase to shipment
After agreement, we arrange the purchase, communicate with the seller and provide updates. Only the agreed checks and packaging are carried out before onward shipment. We record the procedure for discrepancies or returns in advance.
Purchasing, quality inspection and transport involve different work. We record what is included in the order, who performs individual actions and which documents you will receive. Returns depend on the seller, stage of fulfilment and agreed terms.
How to calculate the purchase-on-behalf fee
We use the agreed goods price from the seller and apply the rate from the table. Delivery is not part of the fee calculation.
Rate by product price
Minimum OZTA purchasing fee: $20
- Less than $1,000
- 10%
- From $1,000, but less than $5,000
- 9%
- From $5,000, but less than $10,000
- 8%
- From $10,000, but less than $20,000
- 7%
- From $20,000
- 6%
The minimum OZTA purchasing fee is $20. For example: goods at $50 + fee of $20 = $70, excluding delivery, import costs, insurance and bank costs.
Fee calculation example
- Seller's goods price
- $2 000
- OZTA fee
- $180
- $2 000 × 9% = $180
- Goods + fee
- $2 180
This covers only the goods and fee. Seller delivery and onward freight, import charges, insurance, banking and foreign-exchange costs are separate.
What the fee includes
- One seller, up to 10 agreed items and one planned shipment.
- Checking company and payment details and purchasing terms, and agreeing the seller’s invoice.
- Payment of the seller’s invoice is already included in the fee; we do not charge a second percentage for it.
- Seller communication, order statuses and OZTA report.
What is paid separately
- Seller delivery to our warehouse and onward transport.
- Import charges, insurance and warehouse operations, when needed.
- Bank and foreign-exchange costs, and any additional work after agreement.
If additional contractor work is needed
For additional work: the provider’s price + 10% for OZTA, with a minimum OZTA coordination fee of $20 per agreed assignment. If coordination is already included in a paid package, there is no second fee. Samples and their delivery are paid separately. We do not apply this percentage to government charges, import taxes or the insurance premium.
What people order from Goofish
Condition, contents and photographs are assessed for the specific item.
Electronics
For an iPhone, iPad, MacBook or game console, we check condition, included items and usage history using the seller's information. The reason for sale alone does not confirm that it works properly.
iPhone, AirPods, Switch, Steam Deck, tablets
Branded clothing
Clothing requires photos of the specific garment, measurements, labels and a description of signs of use.
Nike, Adidas, Uniqlo, designer brands
Home goods
For small appliances, decor and kitchen gadgets, we clarify whether the item has been used and whether included items and packaging are intact. We check the seller's claim of new condition against photos and the description.
Robot vacuum cleaners, blenders, desk lamps
Children's products
Pushchairs, clothing and toys are offered in varying condition. We request photos, included-item details, dimensions and visible defects.
Pushchairs, child seats, construction sets, books
Automotive spare parts and accessories
Used spare parts, tools and car electronics. We check functionality.
Satnavs, dashcams, tools
Collectible items
Figures, vinyl records, retro electronics and limited editions.
Anime figures, Pop Mart, vintage cameras
How we deliver from Goofish
Used goods require special packaging. We take this into account.
Air freight
Packaging, batteries and carrier rules matter for used equipment. We determine the available route for the selected goods.
Road freight
For large and heavy items. Furniture, appliances and large boxes.
Consolidation
We will check whether purchases can be combined based on the products, packaging and route. We will compare the total cost, including warehouse handling, before agreeing shipment.
Reinforced packaging
We agree the necessary protective packaging, its extent and cost based on the product and the carrier's requirements.
Insurance on request
If insurance is available for the goods and route, we agree its coverage, exclusions and cost before shipment.
Door delivery
Collection, courier or freight carrier delivery.
What is important to know before ordering
Answers about checking the product, seller, payment and delivery from Goofish (Xianyu).
How can I verify the quality of a used product?
We check available photos, seller history and agreed inspection availability. If available, we request a power-on video from the seller or agreed contractor. It does not replace inspection of the specific device.
How do I negotiate with a seller on Goofish?
Specify the price limit and acceptable terms. We request the seller's offer; until the amount is confirmed, the discount does not enter the calculation.
What do the “9成新” and “8成新” condition grades mean?
Chinese listings often describe used condition on the “cheng” scale. 9成新 usually means nearly new, while 8成新 indicates noticeable signs of use. Before purchase, we check photos and the specific product description.
How do seller ratings work on Goofish?
We check the profile, description, reviews, photographs and receiving terms. Where possible, we separately agree item inspection; a rating alone does not confirm condition or authenticity.
What is best to look for on Goofish?
We can consider a specific listing for equipment, a collectible or clothing. For used goods, the individual item's condition, contents and inspection availability before shipment matter more than the category itself.
How does Goofish's dispute system work?
For discrepancies, we retain available evidence and check the claim procedure under platform and seller rules. Dispute outcome, timing and refund depend on the specific transaction; we do not promise them in advance.
How can I order a product from Goofish (Xianyu) through OZTA?
Send a link, the required option, quantity and destination city. We will clarify availability and the seller's terms, prepare an estimate and explain the returns policy. We begin purchasing after your agreement and payment.
Can a legal entity pay for an order by bank transfer?
Yes. A company can pay an agreed OZTA order by bank transfer against an invoice. We agree on the currency, bank details and order documents before payment.
Other Chinese platforms
We will compare platforms by product, seller, shipping terms and purchasing availability.
Calculate the purchase cost
Send a link, the selected option, quantity and destination city. We will clarify the details with the seller and prepare an estimate. If the order is unavailable, we will tell you before payment.
Tell us about the task