Model and seller
- What may differ
- Article number, regional version, availability and seller
- What to send
- Link or article number for the exact listing
- What we record
- Listing snapshot on the checking date
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Purchasing goods from 21vek
We help buy selected appliances, electronics or other products from 21vek and agree receipt from the seller. We check the model and included items; for delivery beyond Belarus, we consider the route and documents separately.
What you entrust to OZTA
You choose the product and approve the order terms. We handle the agreed purchase: communicating with the seller, agreeing the invoice, arranging payment and providing status updates. Sourcing, separate inspections and onward delivery are discussed according to your needs.
- 1
Product purchasing
We agree the selected product, option and quantity with the seller, and check their company and payment details and invoice. After your confirmation, we arrange payment and handle order correspondence. Arranging payment of this invoice is already included in the standard purchase-service fee.
- 2
Sourcing and selection
We compare the request with listings and models if the initial link is insufficient; we verify specifications against the source. Standalone sourcing is charged separately. The published package applies to China; for another market or an extended brief, we will prepare an estimate before work begins.
Supplier search scope and price - 3
Quality inspection
We agree quality control criteria, photos or a report, contents checks and actions in case of a discrepancy.
- 4
Arrange delivery
We select an available transport method after checking the category, packaging, volume and destination country.
- 5
Import documents
We clarify the documents, category restrictions and parties handling clearance for the specific route.
- 6
Order status
A paid order has a responsible coordinator. We agree on a communication channel and pass on confirmed status updates from the seller and contractors. If conditions change, we explain why and discuss the next step; tracking depends on the carrier.
What you will know before purchase
We clarify store terms, show the expense breakdown and report order progress. Product inspection and delivery are agreed before purchase.
Payment procedure
We clarify the payer, currency, payment purpose and documents; we use only the payment details in the agreed instructions.
Reviewing the listing
We highlight the model, option, specifications, availability and restrictions; a listing does not replace technical checks.
Availability and region
We check availability of the specific model, domestic delivery address and whether it can be handed over for international transport.
Consolidate purchases
If the goods can be stored and transported together, we agree consolidation at one warehouse and compare the total shipment cost.
Terms and documents
We clarify documents and service available for the selected seller and country; we do not promise universal terms.
Limits of responsibility
We distinguish the actions of OZTA, store, warehouse, carrier and broker; claims are considered under the contract and documents.
Check that the model from Belarus is suitable before buying
On 21vek, we compare not just the model name but also the power supply, included items, service terms and route. We pause unclear points before payment.
Power and connectors
- What may differ
- Voltage, plug, frequency, interfaces and instruction language
- What to send
- Country of use and connection requirements
- What we record
- Confirmed specifications or the reason to stop
Configuration and service
- What may differ
- Accessories, documents, warranty and service terms
- What to send
- What is required for use and repair
- What we record
- List of confirmations before handover
Dimensions and route
- What may differ
- Weight, packaging, domestic delivery and category restrictions
- What to send
- Destination country and city and known restrictions
- What we record
- Agreed handover method and estimate
21vek: a Belarusian platform with product listings and seller terms
To order from 21vek, specify the model, seller and destination city. We will clarify availability, included items, documents and returns rules. Delivery beyond Belarus will be calculated separately.
21vek.by(opens in a new tab)- Market
- Belarusian marketplace
- Listing currency
- BYN / Br
- Language
- Russian
- Sellers
- Store and partners
Features of this platform
We record the link, model, article number, price, availability, seller and listing terms at the time of checking.
We check the domestic delivery address in Belarus and the receiving point before agreeing the international transport leg.
Warranty, service and documents are confirmed for the selected goods and seller.
Cancellation, returns and claims are recorded before purchase with regard to seller and delivery stage.
From the product listing to documents and a route
For equipment and large goods, model, power supply, contents, terms, dimensions and handover conditions matter.
Model and seller
Send the link or product code; we record the model, option, quantity, availability and seller.
Configuration and compatibility
We compare power supply, dimensions, connectors, instruction language, configuration and destination-country requirements.
Country and estimate
We specify the recipient's city and separate goods, services, domestic and international delivery, packaging and possible payments.
Terms and claims
We record documents, condition photos before dispatch and the steps for cancellation, defects, shortages or discrepancies.
Stock, terms, timing, insurance and returns depend on the listing, seller, product, country and current conditions. We clarify them for your order before payment.
How to calculate the purchase-on-behalf fee
We use the agreed goods price from the seller and apply the rate from the table. Delivery is not part of the fee calculation.
Rate by product price
Minimum OZTA purchasing fee: $20
- Less than $1,000
- 10%
- From $1,000, but less than $5,000
- 9%
- From $5,000, but less than $10,000
- 8%
- From $10,000, but less than $20,000
- 7%
- From $20,000
- 6%
The minimum OZTA purchasing fee is $20. For example: goods at $50 + fee of $20 = $70, excluding delivery, import costs, insurance and bank costs.
Fee calculation example
- Seller's goods price
- $2 000
- OZTA fee
- $180
- $2 000 × 9% = $180
- Goods + fee
- $2 180
This covers only the goods and fee. Seller delivery and onward freight, import charges, insurance, banking and foreign-exchange costs are separate.
What the fee includes
- One seller, up to 10 agreed items and one planned shipment.
- Checking company and payment details and purchasing terms, and agreeing the seller’s invoice.
- Payment of the seller’s invoice is already included in the fee; we do not charge a second percentage for it.
- Seller communication, order statuses and OZTA report.
What is paid separately
- Seller delivery to our warehouse and onward transport.
- Import charges, insurance and warehouse operations, when needed.
- Bank and foreign-exchange costs, and any additional work after agreement.
If additional contractor work is needed
For additional work: the provider’s price + 10% for OZTA, with a minimum OZTA coordination fee of $20 per agreed assignment. If coordination is already included in a paid package, there is no second fee. Samples and their delivery are paid separately. We do not apply this percentage to government charges, import taxes or the insurance premium.
What needs to be checked in the listing
Compatibility, documents, packaging, restrictions and returns terms vary by category.
Electronics
We check power requirements, connectors, model, serial number, included items and service terms.
Phones, computers, audio equipment, accessories
Appliances and household products
We check dimensions, power requirements, included items, instructions and safe transport availability.
Large and small home appliances
Furniture and home goods
We clarify material, dimensions, fragility, included items, packaging and lifting to the required floor.
Furniture, tableware, storage, decor
Clothing
We check the size chart, composition, condition, option and returns terms in the specific listing.
Clothing, footwear and accessories
Cosmetics
We check composition, intended use, expiry date, labelling and destination country requirements.
Personal care, makeup and professional products
Automotive products
We clarify compatibility, item number, dimensions, documents and import requirements for the specific part.
Spare parts, tyres, accessories
The route is selected after checking the product
The transport method depends on the seller, warehouse, dimensions, packaging, category, documents and destination country.
Air route
We confirm availability, transport legs and estimated timing after checking the product, packaging and destination country.
Overland or combined route
We agree the transport option and timing for the specific cargo and route.
Warehouse consolidation
Before consolidation, we record the receiving address, number of items, packaging and shipment contents.
Packaging
We will agree whether the specific product needs additional protection, repacking or labelling.
Insurance on request
If insurance is available, the coverage, exclusions and cost are specified in separate terms.
Delivery to the recipient
We clarify the address, recipient, unloading and handover method before agreeing the final route.
What is important to know before ordering
Answers about orders from 21vek through OZTA. Terms depend on the listing, seller, product, route and documents.
Can I order from 21vek from another country?
Availability depends on the product, seller, domestic address, destination country, documents and available route. We check the specific listing before payment.
How is the order paid for?
The payment method depends on the assignment, currency, seller and current banking terms. Use only the payment details from the agreed invoice or contract.
Do the terms apply outside Belarus?
This depends on the model, seller, manufacturer and country of service. Before payment, we request documents and record the limits of the terms; universal coverage is not promised.
How does delivery from 21vek work?
We first check the goods and domestic delivery address, then agree on receipt, packaging, international route and handover to the recipient.
What documents are needed for export and import?
The required documents depend on the category, value, country, route and participants’ roles. We check applicable requirements before payment; a store listing does not replace customs advice.
How do returns work when purchasing through OZTA?
The procedure depends on seller, goods and delivery stage. Before payment, clarify the return window, address, expenses and discrepancy actions; automatic returns after international shipment are not promised.
How do I order from 21vek through OZTA?
Provide a link or product code, model, quantity, recipient's country and city. We check stock, documents, restrictions, estimate and the next step; make payment only after terms and payment details are confirmed.
Can a legal entity pay for an order by bank transfer?
Yes. A company can pay an agreed OZTA order by bank transfer against an invoice. We agree on the currency, bank details and order documents before payment.
Other platforms for ordering
The choice of platform depends on the product, region, supply model, documents and required inspection.
Calculate your 21vek purchase
Send the link or model, quantity and destination city. We clarify stock, contents and dispatch terms, then prepare a calculation.
Tell us about the task