Refurbished devices from Back Market

We help buy a selected refurbished device from Back Market. We check condition, battery requirements and included items, then agree payment and delivery under the specific seller's terms.

Tell us about the task

What you entrust to OZTA

You choose the product and approve the order terms. We handle the agreed purchase: communicating with the seller, agreeing the invoice, arranging payment and providing status updates. Sourcing, separate inspections and onward delivery are discussed according to your needs.

1
Purchasing a device
We agree the specific item, condition, included accessories and transaction terms. For auctions, we separately record the bidding limit: participation does not guarantee a purchase. We arrange payment only within the agreed order.
2
Selection by specifications
We will compare the model, grade, battery, included items, sellers and terms. Standalone sourcing is charged separately. The published package applies to China; for another market or an extended brief, we will prepare an estimate before work begins.
Supplier search scope and price
3
Warehouse inspection
By agreement, we record condition, serial number and contents on receipt.
4
Arrange delivery
We will select an available route and show the cost, restrictions and estimated timing before payment.
5
Import documents
We explain documents and customs procedures; requirements depend on destination country.
6
Order status
A paid order has a responsible coordinator. We agree on a communication channel and pass on confirmed status updates from the seller and contractors. If conditions change, we explain why and discuss the next step; tracking depends on the carrier.

Order assistance

We check region, seller, grade, terms and route before purchase.

European delivery address
We check whether the seller accepts the agreed address and onward forwarding is possible.
We check the payment method
We clarify the available channel, currency, fees and payer requirements before purchase.
Help choosing a condition grade
We check grade, battery, contents and terms; condition depends on the listing.
Device inspection
We examine stated tests and, by agreement, record condition on receipt.
Returns scenario
Before payment, we explain the claim deadline, address and expenses under seller rules.
Calculating the total cost
We compare device price, grade, fees, exchange rate, delivery and possible external expenses.

Back Market: a refurbished device marketplace

Back Market sells refurbished devices from different sellers. Grade, tests, battery, terms, returns and delivery depend on the listing and country.

backmarket.com

Country: Europe / regional storefront

Price depends on grade, contents, seller and date
Tests and condition are stated in the device listing
Before purchase, you need to know the address, deadline and costs for returning the device.
Reusing equipment does not remove the need to check condition and battery

How your order proceeds

We first establish the product and purchase terms, then agree the estimate and the steps after purchase. You decide before paying for each stage; product substitutions or budget changes require separate approval.

Link or item number
Send a link or item number. If you have no link, photos and a description are sufficient; specify the option and quantity you need.
Seller and availability
We will clarify availability, included items, condition and shipping from the seller. We will discuss any differences from your request before purchase.
Region and restrictions
We will check whether the product can be purchased and shipped to your country, and which documents and packaging are required.
Price before payment
We will show the product price, delivery to the first warehouse, the OZTA fee and known subsequent costs. We will identify amounts that still depend on weighing, measurement or an external quote. Purchasing begins after your approval and payment for the relevant stage.
From purchase to shipment
After agreement, we arrange the purchase, communicate with the seller and provide updates. Only the agreed checks and packaging are carried out before onward shipment. We record the procedure for discrepancies or returns in advance.

Tell us about the task

Purchasing, quality inspection and transport involve different work. We record what is included in the order, who performs individual actions and which documents you will receive. Returns depend on the seller, stage of fulfilment and agreed terms.

How to calculate the purchase-on-behalf fee

We use the agreed goods price from the seller and apply the rate from the table. Delivery is not part of the fee calculation.

Rate by product price

Minimum OZTA purchasing fee: $20

Less than $1,000: 10%
From $1,000, but less than $5,000: 9%
From $5,000, but less than $10,000: 8%
From $10,000, but less than $20,000: 7%
From $20,000: 6%

The minimum OZTA purchasing fee is $20. For example: goods at $50 + fee of $20 = $70, excluding delivery, import costs, insurance and bank costs.

Fee calculation example

Seller's goods price: $2 000
OZTA fee: $180; $2 000 × 9% = $180
Goods + fee: $2 180

This covers only the goods and fee. Seller delivery and onward freight, import charges, insurance, banking and foreign-exchange costs are separate.

What the fee includes

One seller, up to 10 agreed items and one planned shipment.
Checking company and payment details and purchasing terms, and agreeing the seller’s invoice.
Payment of the seller’s invoice is already included in the fee; we do not charge a second percentage for it.
Seller communication, order statuses and OZTA report.

What is paid separately

Seller delivery to our warehouse and onward transport.
Import charges, insurance and warehouse operations, when needed.
Bank and foreign-exchange costs, and any additional work after agreement.

If additional contractor work is needed

For additional work: the provider’s price + 10% for OZTA, with a minimum OZTA coordination fee of $20 per agreed assignment. If coordination is already included in a paid package, there is no second fee. Samples and their delivery are paid separately. We do not apply this percentage to government charges, import taxes or the insurance premium.

What people order from Back Market

We check condition, battery, contents and terms against the listing.

How we deliver from Back Market

Route, packaging and timing depend on the device and carrier.

Air
We consider it for suitable devices; cost, restrictions and estimated timing are provided after calculation.
Combined route
This may suit large appliances; we check limits, packaging and contents before payment.
Consolidation
Devices can be combined when routes are compatible; cost and restrictions are calculated separately.
Protective packaging
We select packaging for the device; reinforcement and preservation of the factory box are agreed separately.
Insurance on request
We check insurance availability and exclusions for the device and route.
Domestic delivery
Last-mile delivery depends on the city, carrier and conditions in the destination country.

What is important to know before ordering

Answers about orders from Back Market through OZTA. We confirm the terms using the listing and seller.

What is the actual quality of refurbished electronics?

The listing states the tests and grade. By agreement, we record condition and contents on receipt.

Are there any conditions?

Warranty and returns depend on the seller, device and country. Before purchasing, we clarify the period, exclusions and address where service can be requested.

Is an iPhone from Back Market authentic?

We check brand, serial number, grade and documents if available. We do not give an absolute authenticity guarantee.

Which should I choose for electronics: Back Market or Rebuy?

Platforms differ in regions, sellers, grades, fees and returns. We compare specific devices by total cost.

How does Back Market check sellers?

We review the seller's description, rating and stated tests. The platform and listing determine final acceptance rules and quality.

How can I return it if I do not like it?

Return rules, deadlines and costs are stated in the listing. Before payment, we check whether the device can be sent back from the agreed address.

How do I order from Back Market through OZTA, step by step?

1) Send a link, model, grade and destination country. 2) We will check the seller, battery, payment and route. 3) We will agree the full estimate and returns. 4) After approval, we begin the purchase and provide status updates.

Can a legal entity pay for an order by bank transfer?

Yes. A company can pay an agreed OZTA order by bank transfer against an invoice. We agree on the currency, bank details and order documents before payment.

We compare alternatives by condition, region and route.

We will check the device on Back Market

Send the link, model and destination city. We clarify stated condition, battery and contents, then calculate the order and explain return terms.

Tell us about the task

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How to calculate the purchase-on-behalf fee

We use the agreed goods price from the seller and apply the rate from the table. Delivery is not part of the fee calculation.