Buying goods from Back Market - refurbished electronics, quality control, warranty
Back Market is a refurbished electronics marketplace specializing in the sale of tested and refurbished equipment. Unique Feature: Products at lower prices with the platform's quality guarantee and environmental approach, the platform tests and refurbishes electronics before selling. Assortment: smartphones, laptops, tablets, headphones, smart devices. OZTA helps buy goods on the Back Market using the platform’s quality check system, organizes payment for goods by an agent through local payment systems, checks refurbished electronics in the warehouse and delivers them with customs clearance to different countries.
- We work with sellers in English and European languages
- Payment for goods by an agent - secure payments through local payment systems
- Using a platform quality assurance system and testing refurbished electronics before shipping at our warehouse in Europe
- Fast order consolidation and delivery from Europe
https://backmarket.com
Eco-friendly second-hand
Search for products...
Popular categories
Smartphones
€199
Laptops
€299
Tablets
€149
Ecology
Refurbished
12 month warranty
Eco-friendly
10M+
Products
70%
Saving
#1
Marketplace
Back Market - marketplace for refurbished electronics
Back Market is the largest marketplace for refurbished electronics in Europe and the world. Specializes in the sale of tested and refurbished equipment.
Specialization: refurbished electronics, strict quality control, guarantees, environmental friendliness
Geography
Europe, USA (global)
Type
B2C Marketplace
Categories
Electronics and technology
Payment
Cards, PayPal, bank transfers
What is important to know about the platform
Refurbished equipment
up to 70%
cheaper
Back Market specializes in refurbished electronics that cost significantly less than new but perform like new when professionally refurbished.
- Professional restoration: equipment is restored to like new condition
- Significant savings: up to 70% cheaper than new equipment
- Quality Check: Each unit undergoes strict inspection
Quality control
100%
examination
Back Market is known for its strict quality control. Each piece of equipment undergoes a multi-stage inspection before sale.
- Multi-stage verification: each unit is checked by experts
- Warranties: warranty on all products from 12 to 24 months
- Returns: Full refund if non-conforming
Pricing
up to 70%
cheaper
Refurbished equipment costs much less than new equipment, but works like new after professional restoration.
- Savings: up to 70% cheaper than new equipment
- Quality: equipment works like new after restoration
- Warranties: Full warranty on all products
Ecological approach
100%
recycling
Back Market promotes an environmentally friendly approach to commerce by extending the life of electronics and reducing e-waste.
- Extending the life of equipment: restoration instead of disposal
- Reduce Waste: Less e-waste in landfills
- Sustainability: a greener approach to consumption
What is most often bought on Back Market
The most popular categories of refurbished electronics among our customers
Smartphones
Laptops
Tablets
TVs
Audio equipment
Game consoles
Smart watch
Headphones
Cameras
Computers
Why is it difficult to buy directly?
Typical difficulties when buying on Back Market and how OZTA solves them
Typical problems
- Language barrier - interface and communication with sellers in English and European languages
- Difficulties with payment - a European bank card or PayPal with verification is required
- Delivery restrictions - many sellers do not ship outside the EU
- Risk of receiving a low-quality product - there is no way to check the product before shipping
- Complex returns - returning goods requires knowledge of the language and European procedures
OZTA Solutions
- We work in English and European languages - our specialists are fluent in the languages and communicate with sellers
- Convenient payment - pay in any convenient way, we will transfer the funds to the seller
- Delivery to any point - we organize delivery from Europe to your country with parcel consolidation
- Product check - we check the quality, completeness and compliance with the description before shipping
- Return guarantee - we resolve all issues with sellers and arrange returns if necessary
What do you get with OZTA
Full cycle of agent buyout from Back Market
Agent buyout
We buy goods on your behalf, communicate with sellers in English and European languages
- Search and select products according to your parameters
- Negotiations with sellers in English and European languages
- Control of delivery times from the seller’s warehouse
Quality check
We check the goods before sending: quality, completeness, compliance with the description
- Detailed check for marriage and defects
- Checking the completeness and compliance with the description
- Photo and video report upon request
Secure payment
Pay in a convenient way, we will transfer the funds to the seller
- Payment in a convenient currency (RUB, USD, EUR, KGS)
- Transfer of funds to the seller through local payment systems
- Transparent calculation of commission and rate
Consolidation
We combine several orders into one package to save on shipping costs
- Free storage up to 60 days in warehouse
- Combining orders from different sellers
- Save up to 70% on shipping costs
Delivery
We will arrange delivery from Europe to your country in a convenient way
- Choosing the optimal delivery method
- Turnkey customs clearance
- Parcel tracking at all stages
Guarantee
We resolve all issues with sellers and arrange returns if necessary.
- Return guarantee if defective or non-conforming
- Resolving disputes with sellers in English and European languages
- Compensation for loss or damage to cargo
How does the ransom work?
Simple process from application to receipt of goods
1
Bid
Send us links to products from Back Market or describe what you need to find
2
Check and calculation
We check availability from the seller, clarify details, calculate the cost
3
Ransom
After payment, we buy the goods, communicate with sellers in English and European languages
4
Product check
The goods arrive at our warehouse in Europe, we check the quality and completeness
5
Delivery
We consolidate orders and send them to you using a convenient delivery method.
Frequently Asked Questions
Answers to popular questions about purchasing goods from Back Market
Back Market is a refurbished electronics marketplace specializing in the sale of tested and refurbished equipment. Unlike conventional stores (Amazon, MediaMarkt, Saturn), Back Market offers products at lower prices with a platform quality guarantee and an environmental approach to trading. The platform inspects and refurbishes electronics before sale, providing quality assurance. Unlike brick-and-mortar stores, Back Market specializes in refurbished electronics, making it ideal for finding quality gear at lower prices. The platform is especially popular among buyers who value an environmental approach and want to save money on electronics.
Particularly popular categories on Back Market are: smartphones (refurbished smartphones from Apple, Samsung, Xiaomi and other brands), laptops (refurbished laptops from Apple, Dell, HP, Lenovo and other brands), tablets (refurbished tablets from Apple, Samsung, Huawei and other brands), headphones (refurbished headphones from Apple, Sony, Bose and other brands), smart devices (smart watches, fitness trackers, smart speakers), game consoles (refurbished game consoles from Sony, Microsoft, Nintendo). The platform is especially beneficial for purchasing refurbished electronics, as it offers high-quality equipment at lower prices with a guarantee of platform quality.
Features of purchasing on Back Market: marketplace for refurbished electronics, specialization in tested and refurbished equipment, platform quality verification system (checking and restoring electronics before sale), platform quality guarantee, environmental approach to trading, work primarily in English and European languages (language knowledge or agent purchase required), purchase from 1 unit of goods (no minimum quantity required), various sellers (Back Market directly, third-party sellers, marketplace), ratings and reviews system for selecting quality products, possibility of returning within a certain period for most goods, various payment methods (local payment systems), delivery mainly within Europe (an agent is required for international delivery), specialization in refurbished electronics.
The redemption process from Back Market includes: you send a link to the product and indicate the quantity, we check the availability of the product and the possibility of delivery, use the platform’s quality check system to check the product, calculate the cost (product price + commission + shipping), you pay for the order, we buy the product on your behalf through local payment systems, receive the product at our warehouse in Europe, check the quality of the refurbished electronics, make a photo report, consolidate with other orders and send it to you with customs clearance. The entire process takes 10-25 days depending on the shipping method.
To redeem goods from Back Market, special documents are usually not required. All you need to do is provide a link to the product, quantity and your contact information. During customs clearance, we will prepare all the necessary documents: an invoice indicating the cost of goods, a packing list with a description of the goods, certificates of conformity (for electronics, if necessary), documents for customs clearance. Electronics may require additional certificates, which we will help you obtain.
No, we can only redeem items that are in stock at the Back Market store at the time you place your order. If an item is out of stock, we will notify you and offer alternatives or similar items. Some products may be available for pre-order, in which case we can place the order, but delivery will occur after the product goes on sale. We recommend checking product availability before placing your order, as popular items (especially refurbished electronics) may run out quickly.
We provide complete information about the status of your order at every stage: confirmation of the application and calculation of the cost, use of the platform’s quality control system to check the goods, purchasing the goods on the Back Market, receiving the goods at our warehouse in Europe, checking the quality of refurbished electronics, photo report, sending by international delivery with a track number, customs clearance and delivery to you. You receive notifications at every stage and can track your parcel using the track number after dispatch. We can also provide a track number from Back Market to track delivery to our warehouse.
Refurbished electronics are electronics that have been tested, repaired (if necessary) and restored to working condition before being sold. At Back Market, this means the platform inspects and refurbishes electronics before selling them, providing quality assurance. Refurbished electronics can be: used (tested and restored), returned (tested and restored), demo (tested and restored). Back Market uses the platform's quality assurance system to inspect and refurbish electronics, providing quality assurance. This is one of the advantages of Back Market - high-quality equipment at lower prices with a guarantee of platform quality.
Back Market's quality assurance works like this: the platform inspects and refurbishes electronics before sale, the platform's quality assurance system ensures that products meet quality standards, the platform's quality guarantee covers defects and malfunctions, and there is a limited return option for most items. We use the platform's quality inspection system to test products, which ensures quality assurance. This is one of the main advantages of Back Market - the guarantee of a quality platform for refurbished electronics. We then further check the quality of the refurbished electronics in our warehouse in Europe before shipping.
Delivery from Europe from Back Market takes on average 10-25 days: 3-5 days for using the platform’s quality control system to check the goods, purchasing the goods and delivering them to our warehouse in Europe, 7-20 days for international delivery, depending on the chosen method and destination country. Express delivery (DHL, FedEx) takes 7-14 days, regular air delivery - 14-18 days, sea delivery for large shipments - 18-25 days. For electronics, air shipping is usually used due to the need for careful transportation.
Several delivery methods are available from Europe: express delivery (DHL, FedEx, UPS) - 7-14 days, fast and reliable, suitable for small quantities and urgent orders; regular air delivery - 14-18 days, optimal in terms of price and speed; sea delivery - 18-25 days, most profitable for large shipments and heavy goods (saving up to 50-70% compared to air). For electronics, air shipping is usually used due to the need for careful transportation. We will help you choose the optimal delivery method depending on the weight, volume, cost and urgency of your order.
Customs clearance of goods from Europe occurs automatically upon international delivery. We prepare all the necessary documents: an invoice indicating the cost of goods, a packing list with a description of the goods, certificates of conformity (if necessary for electronics). Depending on the product category and destination country, different customs duties and VAT may apply. Electronics may require additional certifications. We inform you in advance about possible customs payments and help to minimize them through the correct execution of documents.
Yes, we consolidate all your orders from different Back Market sellers in our warehouse in Europe into one package. This allows you to save a lot on shipping since you pay for one package instead of several. Consolidation takes 1-3 days after receiving all goods at the warehouse. We pack all goods together, ensuring their safety, and send them in one parcel with a full set of documents. This is especially beneficial when ordering from several sellers at the same time or when purchasing different categories of goods (smartphones, laptops, tablets, headphones).
Yes, we make sure to check the quality of all products from Back Market in our warehouse in Europe before shipping. The check includes: using the platform’s quality control system to check the product, appearance of the product and packaging, completeness (presence of all elements, accessories, instructions, warranty cards), compliance with the description on the website (size, color, model, characteristics, condition), operability of electronic devices (if possible), checking for defects or damage. For refurbished electronics, we take special care to check that they are functional and as described. If we detect a defect or discrepancy, we take detailed photos and videos, contact Back Market to resolve the issue (return, replacement) and inform you about the situation.
If the product does not match the description on Back Market, we resolve this issue during the inspection stage at our warehouse in Europe. We take photos and videos of discrepancies and contact Back Market to return or replace the item. Back Market has a time frame return policy, so if the item can be returned, we will return the item and receive a full refund. If a replacement is needed, we will arrange for a replacement item. If a return is refused, we will use Back Market Buyer Protection to resolve the issue. After sending the goods to you, returns are possible only in warranty cases and by agreement.
Returning goods from Back Market is possible in two cases: before shipment to you - if we find a defect or discrepancy with the description in our warehouse in Europe, we will arrange a return through the Back Market returns system and a full refund; after receipt by you - return is possible only in warranty cases (defects, malfunction) and by agreement. The usual reasons for returns (size, color did not fit, changed your mind) after shipment are not accepted, since the goods have already undergone customs clearance and delivery. We recommend that you carefully check the product description and reviews before ordering, especially for refurbished electronics.
We provide the following guarantees: a guarantee of using a platform quality control system to check the goods, a guarantee of purchasing the goods exactly according to your request (link, quantity, characteristics), a guarantee of working with sellers in English and European languages, a guarantee of checking the quality of refurbished electronics in our warehouse in Europe before shipping, a guarantee of secure payment through local payment systems, a guarantee of consolidation of all orders from different sellers into one package to save on delivery, a guarantee of customs clearance and delivery to your address, a guarantee of solving problems through the Back buyer protection system. Market. In case of problems, we take upon ourselves the resolution of issues with Back Market and customs authorities.
The following payment methods are available for redemption from Back Market: bank transfer to our account (ruble, dollar, euro), bank cards (Visa, Mastercard, MIR), electronic wallets (UMoney, Qiwi, WebMoney), cryptocurrencies (as agreed). We accept payment in a currency convenient for you, and we transfer funds through local payment systems. All payments are secure and go through trusted channels. Some items may require prepayment as Back Market requires payment at checkout.
The commission for redemption services from Back Market depends on the cost of the product and the complexity of the order, usually ranging from 5% to 15% of the cost of the product. Discounts apply for large quantities and regular orders. The commission includes: using the platform’s quality control system to check the goods, purchasing goods through local payment systems, working with sellers in English and European languages, checking the quality of refurbished electronics in a warehouse in Europe, consolidating orders from different sellers, customs clearance, organizing delivery. Delivery is paid separately depending on weight, volume and chosen method. We calculate the exact cost after receiving your application indicating the goods and quantity.
Advantages of working with OZTA for buyback from Back Market: use of the platform's quality assurance system to check the goods (quality assurance), work with sellers in English and European languages without a language barrier, access to refurbished electronics at lower prices with a guarantee of platform quality, use of the platform's environmental approach to trading, secure payment through local payment systems, quality checks of all goods, especially refurbished electronics, in our warehouse in Europe before shipping, consolidation of all orders from different sellers into one package to save on delivery, full customs clearance and delivery to your address, resolution of all issues through the Back Market buyer protection system, transparent reporting at each stage of the order. We take care of all the hassle of shopping at Back Market so you get quality refurbished electronics quickly and safely.
Yes, our team works with sellers on Back Market in English and European languages. We use the platform’s quality control system, correspond with sellers, clarify order details, resolve issues with returns and replacement of goods - all in English and European languages. This avoids a language barrier and ensures an accurate understanding of all order details. You communicate with us in Russian, and we translate and communicate with sellers in English and European languages, ensuring full understanding on both sides. We also work with the Back Market support system in English and European languages to resolve issues.
We process redemption requests from Back Market within 1-2 business hours during business hours (Mon-Fri, 9:00-18:00 Moscow time). After receiving the application, we use the platform’s quality control system to check the goods, check the availability of goods, the possibility of delivery and calculate the cost (product price + commission + delivery), and send you an invoice for payment. After payment, the purchase of goods occurs within 1-3 business days. Urgent orders are processed with priority. The entire process from application to dispatch takes 10-25 days depending on the delivery method.