Purchasing goods from Kaufland

We help buy a selected product from Kaufland and agree delivery. For home and garden goods, we check dimensions, included items and number of packages; the order refers to a specific seller and option.

Tell us about the task

What you entrust to OZTA

You choose the product and approve the order terms. We handle the agreed purchase: communicating with the seller, agreeing the invoice, arranging payment and providing status updates. Sourcing, separate inspections and onward delivery are discussed according to your needs.

1
Product purchasing
We agree the selected product, option and quantity with the seller, and check their company and payment details and invoice. After your confirmation, we arrange payment and handle order correspondence. Arranging payment of this invoice is already included in the standard purchase-service fee.
2
Sourcing and selection
We will find the required product and compare sellers by rating, availability and price. Standalone sourcing is charged separately. The published package applies to China; for another market or an extended brief, we will prepare an estimate before work begins.
Supplier search scope and price
3
Inspection by agreement
We will clarify whether photographs and checks of contents, integrity and conformity with the description are available before dispatch. We agree on the inspection scope, contractor, price and actions in the event of discrepancies before payment.
4
Arrange delivery
We compare available air and road routes by cost, timing and restrictions for the selected goods.
5
Import documents
We will clarify the documents and import charges required for your product in the destination country. Clearance costs will be shown separately in the estimate.
6
Order status
A paid order has a responsible coordinator. We agree on a communication channel and pass on confirmed status updates from the seller and contractors. If conditions change, we explain why and discuss the next step; tracking depends on the carrier.

Order assistance

We check the product, seller, payment and delivery from Kaufland before ordering.

We check the payment method
The available channel, currency and bank restrictions are confirmed for the country, seller and specific transaction before payment.
We clarify seller terms
The entire site is in German, from product listings to returns terms. We translate everything.
Consolidate purchases
If the goods can be stored and transported together, we agree consolidation at one warehouse and compare the total shipment cost.
Fixing the euro exchange rate
Before payment, we provide the exchange rate, source and validity period; bank or partner fees appear as a separate line.
Order status support
We compare seller status, reviews, returns terms and information in the specific product listing.
Conformity terms
Before payment, we clarify cancellation, return and claims terms under the seller's rules; available actions are confirmed for the specific order.

Kaufland: seller, included items and delivery

To order from Kaufland, send a link to the specific seller and selected option. For home and garden products, dimensions, included items and number of packages matter.

kaufland.de

Country: Germany

For consumables and pet food, compare prices for the same weight or quantity.
For heavy goods, request package dimensions before selecting transport.

How your order proceeds

We first establish the product and purchase terms, then agree the estimate and the steps after purchase. You decide before paying for each stage; product substitutions or budget changes require separate approval.

Link or item number
Send a link or item number. If you have no link, photos and a description are sufficient; specify the option and quantity you need.
Seller and availability
We will clarify availability, included items, condition and shipping from the seller. We will discuss any differences from your request before purchase.
Region and restrictions
We will check whether the product can be purchased and shipped to your country, and which documents and packaging are required.
Price before payment
We will show the product price, delivery to the first warehouse, the OZTA fee and known subsequent costs. We will identify amounts that still depend on weighing, measurement or an external quote. Purchasing begins after your approval and payment for the relevant stage.
From purchase to shipment
After agreement, we arrange the purchase, communicate with the seller and provide updates. Only the agreed checks and packaging are carried out before onward shipment. We record the procedure for discrepancies or returns in advance.

Tell us about the task

Purchasing, quality inspection and transport involve different work. We record what is included in the order, who performs individual actions and which documents you will receive. Returns depend on the seller, stage of fulfilment and agreed terms.

How to calculate the purchase-on-behalf fee

We use the agreed goods price from the seller and apply the rate from the table. Delivery is not part of the fee calculation.

Rate by product price

Minimum OZTA purchasing fee: $20

Less than $1,000: 10%
From $1,000, but less than $5,000: 9%
From $5,000, but less than $10,000: 8%
From $10,000, but less than $20,000: 7%
From $20,000: 6%

The minimum OZTA purchasing fee is $20. For example: goods at $50 + fee of $20 = $70, excluding delivery, import costs, insurance and bank costs.

Fee calculation example

Seller's goods price: $2 000
OZTA fee: $180; $2 000 × 9% = $180
Goods + fee: $2 180

This covers only the goods and fee. Seller delivery and onward freight, import charges, insurance, banking and foreign-exchange costs are separate.

What the fee includes

One seller, up to 10 agreed items and one planned shipment.
Checking company and payment details and purchasing terms, and agreeing the seller’s invoice.
Payment of the seller’s invoice is already included in the fee; we do not charge a second percentage for it.
Seller communication, order statuses and OZTA report.

What is paid separately

Seller delivery to our warehouse and onward transport.
Import charges, insurance and warehouse operations, when needed.
Bank and foreign-exchange costs, and any additional work after agreement.

If additional contractor work is needed

For additional work: the provider’s price + 10% for OZTA, with a minimum OZTA coordination fee of $20 per agreed assignment. If coordination is already included in a paid package, there is no second fee. Samples and their delivery are paid separately. We do not apply this percentage to government charges, import taxes or the insurance premium.

What people order from Kaufland

Electronics, appliances, home goods and garden tools can be found on one platform. We check contents and terms for the specific listing.

How we deliver from Kaufland

Small parcels and large appliances need different transport. We select an available option based on weight, dimensions and address.

Air freight
Air transport availability is calculated from weight, package dimensions and product characteristics.
Road freight
For large and heavy goods: furniture, household appliances and tools.
Combining orders by agreement
We will check whether purchases can be combined based on the products, packaging and route. We will compare the total cost, including warehouse handling, before agreeing shipment.
Packaging
We agree on packaging protection according to the product. Fragile items may need foam and bubble wrap, electronics may need antistatic protection, and furniture may need crating.
Insurance on request
Insurance is calculated separately under the agreed terms.
Domestic delivery
Collection, courier or freight carrier delivery.

What is important to know before ordering

Answers about checking the product, seller, payment and delivery from Kaufland.

What if the product is unsuitable?

We agree separately on inspection availability and scope before payment. If there is a discrepancy, we record the available evidence and discuss actions under the seller's rules.

How are Kaufland.de and Real.de related?

Real.de was renamed Kaufland.de in 2021. The platform and sellers stayed the same under the new brand.

How does Kaufland.de differ from Amazon.de?

Kaufland brings together offers from different sellers, so price, delivery and return terms must be checked for the specific product listing.

How do seller ratings work on Kaufland?

We review available information in the seller's profile, the product listing, return terms and reviews. The rating is only one indicator and does not replace checking the specific order.

What is best to buy from Kaufland.de?

Send specific offers for home, garden, pet or sports products. We will compare unit price, weight, packaging and delivery: the platform's name alone does not determine value.

Does Kaufland offer discounts and promotions?

Kaufland Card has its own loyalty programme terms. We check coupons and promotions for the specific listing and order, and include them in the estimate only after their applicability is confirmed.

How can I order a product from Kaufland through OZTA?

Send a link, the required option, quantity and destination city. We will clarify availability and the seller's terms, prepare an estimate and explain the returns policy. We begin purchasing after your agreement and payment.

Can a legal entity pay for an order by bank transfer?

Yes. A company can pay an agreed OZTA order by bank transfer against an invoice. We agree on the currency, bank details and order documents before payment.

We will compare platforms by product, seller, shipping terms and purchasing availability.

Calculate the purchase cost

Send a link, the selected option, quantity and destination city. We will clarify the details with the seller and prepare an estimate. If the order is unavailable, we will tell you before payment.

Tell us about the task

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How to calculate the purchase-on-behalf fee

We use the agreed goods price from the seller and apply the rate from the table. Delivery is not part of the fee calculation.