Loading
Purchasing goods from Bol.com
We help buy a product from a selected seller on Bol.com and agree delivery. We record the option and quantity in the order so the estimate refers to the required offer rather than just the product name.
What you entrust to OZTA
You choose the product and approve the order terms. We handle the agreed purchase: communicating with the seller, agreeing the invoice, arranging payment and providing status updates. Sourcing, separate inspections and onward delivery are discussed according to your needs.
- 1
Product purchasing
We agree the selected product, option and quantity with the seller, and check their company and payment details and invoice. After your confirmation, we arrange payment and handle order correspondence. Arranging payment of this invoice is already included in the standard purchase-service fee.
- 2
Sourcing and selection
The site is entirely in Dutch. We will find the required product, translate the description and compare with alternatives on Amazon. Standalone sourcing is charged separately. The published package applies to China; for another market or an extended brief, we will prepare an estimate before work begins.
Supplier search scope and price - 3
Warehouse inspection
Photos and contents checks on receipt can be included in the assignment. Location, scope and cost are agreed before purchase.
- 4
Arrange delivery
We select an international route from the Netherlands after checking goods details and carrier restrictions.
- 5
Import documents
We explain required documents and calculations; customs clearance follows the agreed terms.
- 6
Order status
A paid order has a responsible coordinator. We agree on a communication channel and pass on confirmed status updates from the seller and contractors. If conditions change, we explain why and discuss the next step; tracking depends on the carrier.
Order assistance
We check the product, seller, payment and delivery from Bol.com before ordering.
Checking availability
If the listing requires a Netherlands address, we agree the warehouse scenario and receiving address before payment.
We clarify seller terms
The entire site is in Dutch. We find the goods, translate the description and reviews, and help you choose.
We check the payment method
Available payment method depends on listing, seller and account region; we check it before order confirmation.
Checking the total cost
We compare Bol.com and Amazon DE listings by price, specifications and delivery terms for the selected goods.
Consolidate purchases
If the goods can be stored and transported together, we agree consolidation at one warehouse and compare the total shipment cost.
Terms and returns
In case of a discrepancy, we record it and check Bol.com's returns rules before shipment.
Bol.com: the product and selected seller
A Bol.com order requires a link to a specific seller's offer. Specify the product option and delivery address: the estimate contents depend on them.
bol.com(opens in a new tab)- Country
- Netherlands
For books, check ISBN, language and edition format.
For equipment, compare model number, contents and service terms.
How your order proceeds
We first establish the product and purchase terms, then agree the estimate and the steps after purchase. You decide before paying for each stage; product substitutions or budget changes require separate approval.
Link or item number
Send a link or item number. If you have no link, photos and a description are sufficient; specify the option and quantity you need.
Seller and availability
We will clarify availability, included items, condition and shipping from the seller. We will discuss any differences from your request before purchase.
Region and restrictions
We will check whether the product can be purchased and shipped to your country, and which documents and packaging are required.
Price before payment
We will show the product price, delivery to the first warehouse, the OZTA fee and known subsequent costs. We will identify amounts that still depend on weighing, measurement or an external quote. Purchasing begins after your approval and payment for the relevant stage.
From purchase to shipment
After agreement, we arrange the purchase, communicate with the seller and provide updates. Only the agreed checks and packaging are carried out before onward shipment. We record the procedure for discrepancies or returns in advance.
Purchasing, quality inspection and transport involve different work. We record what is included in the order, who performs individual actions and which documents you will receive. Returns depend on the seller, stage of fulfilment and agreed terms.
How to calculate the purchase-on-behalf fee
We use the agreed goods price from the seller and apply the rate from the table. Delivery is not part of the fee calculation.
Rate by product price
Minimum OZTA purchasing fee: $20
- Less than $1,000
- 10%
- From $1,000, but less than $5,000
- 9%
- From $5,000, but less than $10,000
- 8%
- From $10,000, but less than $20,000
- 7%
- From $20,000
- 6%
The minimum OZTA purchasing fee is $20. For example: goods at $50 + fee of $20 = $70, excluding delivery, import costs, insurance and bank costs.
Fee calculation example
- Seller's goods price
- $2 000
- OZTA fee
- $180
- $2 000 × 9% = $180
- Goods + fee
- $2 180
This covers only the goods and fee. Seller delivery and onward freight, import charges, insurance, banking and foreign-exchange costs are separate.
What the fee includes
- One seller, up to 10 agreed items and one planned shipment.
- Checking company and payment details and purchasing terms, and agreeing the seller’s invoice.
- Payment of the seller’s invoice is already included in the fee; we do not charge a second percentage for it.
- Seller communication, order statuses and OZTA report.
What is paid separately
- Seller delivery to our warehouse and onward transport.
- Import charges, insurance and warehouse operations, when needed.
- Bank and foreign-exchange costs, and any additional work after agreement.
If additional contractor work is needed
For additional work: the provider’s price + 10% for OZTA, with a minimum OZTA coordination fee of $20 per agreed assignment. If coordination is already included in a paid package, there is no second fee. Samples and their delivery are paid separately. We do not apply this percentage to government charges, import taxes or the insurance premium.
What people order from Bol.com
Books, electronics, home goods and other categories; the selection is checked against the listing.
Electronics
Laptops, tablets, headphones and smart home devices; we check specifications and cost in the listing.
Samsung, Apple, Philips, JBL, TP-Link
Toys and games
Toys, construction sets and board games; we check age restrictions and included items in the listing.
LEGO, Playmobil, Ravensburger, Hasbro, VTech
Books
Books in Dutch, English and other languages; we check the edition language and availability in the listing.
Fiction, textbooks, children's books, comics
Home goods
Kitchen appliances, tableware, bedding and decor; we clarify material, dimensions and delivery restrictions before payment.
Brabantia, Philips, Riviera Maison, BePure
Garden and outdoor
Garden furniture, tools and lighting; we agree dimensions and transport conditions before ordering.
Gardena, Weber, solar panels, pots, seeds
Sports and fitness
Bicycles, exercise equipment and sportswear; we check compatibility, dimensions and route for the product.
Cycling accessories, fitness trackers, yoga mats, dumbbells
How we deliver from Bol.com
We select route and packaging based on goods, dimensions and delivery address.
Air freight
We consider air freight for suitable shipments; parameters and cost are agreed before payment.
Road or sea freight
A land or sea route is possible for suitable large goods; timing and cost depend on the route.
Consolidation
Several orders can be combined if cargo characteristics, storage period and route rules allow.
Repacking
We agree packaging and any repacking needs based on product protection and carrier requirements.
Insurance on request
Insurance is calculated separately under the agreed terms.
Door delivery
If both options are available on the route, we agree courier or pickup-point delivery.
What is important to know before ordering
Answers about checking the product, seller, payment and delivery from Bol.com.
What is Bol.com?
Sellers from the Netherlands and Belgium list goods on Bol.com. Its catalogue includes electronics, books, toys and home goods.
How do I find a product on a Dutch-language site?
Describe the required goods and we check search results, translate the description and reviews. You can also send the product name in English.
Can I return the product?
Returns availability and deadline depend on listing and seller. We check rules before checkout and agree the return route.
Which should I choose for electronics: Bol.com or Coolblue?
Coolblue and Bol.com differ in catalogue, sellers and delivery terms. We compare specific offers by full cost and restrictions.
How do seller ratings work on Bol.com?
Seller ratings and statuses help compare offers, but do not replace checking the listing, reviews and return terms for the specific order.
Are there sales on Bol.com?
Seasonal promotions depend on the current campaign, region and account. We check timing, scope and eligibility before payment.
How does payment for Bol.com through OZTA work, step by step?
1) Send the product link, quantity and destination country. 2) We will check the listing, seller, cost and route. 3) We will agree the terms before payment. 4) After placing the order, we will confirm the result.
Can a legal entity pay for an order by bank transfer?
Yes. A company can pay an agreed OZTA order by bank transfer against an invoice. We agree on the currency, bank details and order documents before payment.
Other European marketplaces
We will compare platforms by product, seller, shipping terms and purchasing availability.
Calculate the purchase cost
Send a link, the selected option, quantity and destination city. We will clarify the details with the seller and prepare an estimate. If the order is unavailable, we will tell you before payment.
Tell us about the task