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Appliances and electronics from Coolblue
We help buy selected appliances and electronics through Coolblue and agree delivery. We review the model, connections, dimensions and included items before payment so the order suits its place of use.
What you entrust to OZTA
You choose the product and approve the order terms. We handle the agreed purchase: communicating with the seller, agreeing the invoice, arranging payment and providing status updates. Sourcing, separate inspections and onward delivery are discussed according to your needs.
- 1
Product purchasing
We agree the selected product, option and quantity with the seller, and check their company and payment details and invoice. After your confirmation, we arrange payment and handle order correspondence. Arranging payment of this invoice is already included in the standard purchase-service fee.
- 2
Appliance and electronics selection
We will help choose a model by specifications, translate reviews and compare options. Standalone sourcing is charged separately. The published package applies to China; for another market or an extended brief, we will prepare an estimate before work begins.
Supplier search scope and price - 3
Check on receipt
We clarify whether photos and checks of contents, appearance and functionality are available before shipment. Inspection scope, contractor, price and discrepancy actions are agreed before payment.
- 4
Arrange delivery
We select delivery and packaging for fragile appliances based on dimensions and route. Their cost appears in the estimate.
- 5
Import documents
We will clarify the documents and import charges required for your product in the destination country. Clearance costs will be shown separately in the estimate.
- 6
Order status
A paid order has a responsible coordinator. We agree on a communication channel and pass on confirmed status updates from the seller and contractors. If conditions change, we explain why and discuss the next step; tracking depends on the carrier.
Order assistance
We check the product, seller, payment and delivery from Coolblue before ordering.
We check the payment method
Before order payment, we clarify the available channel, currency and seller requirements.
We clarify seller terms
We help you understand specifications, reviews and seller terms.
Consolidate purchases
If the goods can be stored and transported together, we agree consolidation at one warehouse and compare the total shipment cost.
Exchange rate and amount before payment
Before payment, we show the exchange rate, source, time and validity period. Bank expenses are stated separately. If the rate expires, we agree a new one.
Order status support
We report confirmed order, receipt and shipment statuses. Tracking availability depends on the carrier.
Warranty and returns
We clarify returns terms before purchase. If goods differ from the description, we help contact the seller and agree further actions.
Coolblue: devices to suit your requirements
To purchase appliances or electronics through Coolblue, provide the model and connection requirements. This will help check power requirements, dimensions and included items before payment.
coolblue.nl(opens in a new tab)- Country
- the Netherlands / Belgium
Compare built-in appliances by installation dimensions, as well as external dimensions.
Installation services and local service support cannot be automatically included in an international order.
How your order proceeds
We first establish the product and purchase terms, then agree the estimate and the steps after purchase. You decide before paying for each stage; product substitutions or budget changes require separate approval.
Link or item number
Send a link or item number. If you have no link, photos and a description are sufficient; specify the option and quantity you need.
Seller and availability
We will clarify availability, included items, condition and shipping from the seller. We will discuss any differences from your request before purchase.
Region and restrictions
We will check whether the product can be purchased and shipped to your country, and which documents and packaging are required.
Price before payment
We will show the product price, delivery to the first warehouse, the OZTA fee and known subsequent costs. We will identify amounts that still depend on weighing, measurement or an external quote. Purchasing begins after your approval and payment for the relevant stage.
From purchase to shipment
After agreement, we arrange the purchase, communicate with the seller and provide updates. Only the agreed checks and packaging are carried out before onward shipment. We record the procedure for discrepancies or returns in advance.
Purchasing, quality inspection and transport involve different work. We record what is included in the order, who performs individual actions and which documents you will receive. Returns depend on the seller, stage of fulfilment and agreed terms.
How to calculate the purchase-on-behalf fee
We use the agreed goods price from the seller and apply the rate from the table. Delivery is not part of the fee calculation.
Rate by product price
Minimum OZTA purchasing fee: $20
- Less than $1,000
- 10%
- From $1,000, but less than $5,000
- 9%
- From $5,000, but less than $10,000
- 8%
- From $10,000, but less than $20,000
- 7%
- From $20,000
- 6%
The minimum OZTA purchasing fee is $20. For example: goods at $50 + fee of $20 = $70, excluding delivery, import costs, insurance and bank costs.
Fee calculation example
- Seller's goods price
- $2 000
- OZTA fee
- $180
- $2 000 × 9% = $180
- Goods + fee
- $2 180
This covers only the goods and fee. Seller delivery and onward freight, import charges, insurance, banking and foreign-exchange costs are separate.
What the fee includes
- One seller, up to 10 agreed items and one planned shipment.
- Checking company and payment details and purchasing terms, and agreeing the seller’s invoice.
- Payment of the seller’s invoice is already included in the fee; we do not charge a second percentage for it.
- Seller communication, order statuses and OZTA report.
What is paid separately
- Seller delivery to our warehouse and onward transport.
- Import charges, insurance and warehouse operations, when needed.
- Bank and foreign-exchange costs, and any additional work after agreement.
If additional contractor work is needed
For additional work: the provider’s price + 10% for OZTA, with a minimum OZTA coordination fee of $20 per agreed assignment. If coordination is already included in a paid package, there is no second fee. Samples and their delivery are paid separately. We do not apply this percentage to government charges, import taxes or the insurance premium.
What people order from Coolblue
For equipment, we check the model number, power supply, dimensions and contents.
Laptops and computers
For a laptop, we check the model, keyboard layout, included items and documents in the selected listing.
Laptops, monitors, peripherals, components
Home appliances
Washing machines, refrigerators and dishwashers. Before ordering, we check dimensions, voltage, power and connection requirements.
Samsung, Bosch, Miele, Philips
Televisions and audio
Televisions, soundbars and speakers. We compare the model, screen size, connectors and included items.
LG OLED, Samsung, Sony, Sonos
Personal care and beauty
Electric shavers, hairdryers and stylers. We check the model, attachment set, electrical specifications and documents.
Dyson Airwrap, Philips OneBlade, trimmers
Bicycles and sports
Electric scooters, bicycles and fitness gadgets. We check dimensions, included items, battery restrictions and delivery terms.
Electric bicycles, sports watches, trackers
How we deliver appliances and electronics from Coolblue
We select packaging for the appliance dimensions and separately agree insurance terms.
Air freight
For compact appliances, we check permitted weight, packaging and restrictions of the selected air route.
Road freight
For large appliances and heavy cargo. Washing machines, televisions and refrigerators.
Warehouse consolidation
We check whether orders can be combined at one warehouse. Address, handling, storage and shipment are agreed in the estimate.
Reinforced packaging
For a television or fragile appliance, we agree the required protection: wooden crating, foam or protective corners.
Insurance on request
Appliance insurance is calculated separately under agreed terms.
Door delivery
Collection, door-to-door courier or delivery by a transport company.
What is important to know before ordering
Answers about checking the product, seller, payment and delivery from Coolblue.
What if the appliance is damaged during delivery?
Record the damage and retain the packaging. We help collect materials for a claim to the seller, carrier or insurer. The procedure depends on delivery stage, contract and policy terms.
How can I check the Coolblue warranty for my country?
We clarify repair and warranty terms against the product listing and documents; if needed, we help contact the seller.
How does Coolblue differ from Bol.com?
Compare specific offers: model, seller, contents, delivery timing and returns terms. A store's promised domestic delivery time is not the international transport time.
What is best to buy from Coolblue?
You can consider televisions, Dyson vacuum cleaners, De'Longhi coffee machines, laptops and smartphones. Before ordering, we check the selected model's specifications, seller and service terms.
How can I check the seller and service terms on Coolblue?
We check seller status, documents and manufacturer terms for the specific listing; we do not promise a universal warranty without documents.
Are there discounts or a loyalty programme?
Promotions and promo codes depend on country, account, product and validity period. We check eligibility for the selected order before payment.
How can I order a product from Coolblue through OZTA?
Send a link, the required option, quantity and destination city. We will clarify availability and the seller's terms, prepare an estimate and explain the returns policy. We begin purchasing after your agreement and payment.
Can a legal entity pay for an order by bank transfer?
Yes. A company can pay an agreed OZTA order by bank transfer against an invoice. We agree on the currency, bank details and order documents before payment.
Other European stores
We will compare platforms by product, seller, shipping terms and purchasing availability.
Calculate the purchase cost
Send a link, the selected option, quantity and destination city. We will clarify the details with the seller and prepare an estimate. If the order is unavailable, we will tell you before payment.
Tell us about the task