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Collectibles from Mandarake
We help buy a selected collectible from Mandarake. We record the edition, included items and acceptable defects before payment; box condition and shipping packaging can form part of the requirements.
What you entrust to OZTA
You choose the product and approve the order terms. We handle the agreed purchase: communicating with the seller, agreeing the invoice, arranging payment and providing status updates. Sourcing, separate inspections and onward delivery are discussed according to your needs.
- 1
Product purchasing
We agree the selected product, option and quantity with the seller, and check their company and payment details and invoice. After your confirmation, we arrange payment and handle order correspondence. Arranging payment of this invoice is already included in the standard purchase-service fee.
- 2
Sourcing and selection
Send the name, series, edition or reference. We will compare available offers with the required contents and acceptable condition. Standalone sourcing is charged separately. The published package applies to China; for another market or an extended brief, we will prepare an estimate before work begins.
Supplier search scope and price - 3
Warehouse inspection
We will clarify whether photographs and checks of the box, included items and defects are available. We agree on the inspection scope, contractor, price and actions in the event of discrepancies before payment.
- 4
Arrange delivery
We pack collectibles in a protective double box. We secure figures against movement.
- 5
Import documents
We clarify which documents and parties are needed to declare the specific goods on the route.
- 6
Order status
A paid order has a responsible coordinator. We agree on a communication channel and pass on confirmed status updates from the seller and contractors. If conditions change, we explain why and discuss the next step; tracking depends on the carrier.
Order assistance
We check the product, seller, payment and delivery from Mandarake before ordering.
Purchasing in physical stores
Some items are available only in physical stores in Nakano and Akihabara; the availability of in-person purchasing and the product’s condition are agreed separately.
Checking rare items
Availability of rare items changes quickly. After checking the listing and seller, we explain whether purchasing is possible and what timeframe can be confirmed.
Explaining grading
Mandarake uses its own condition grading system. We translate and explain what each grade means.
Packaging for collectibles
We know how to pack figures, vinyl and fragile items. Foam, bubble wrap and rigid boxes.
Consolidate purchases
If the goods can be stored and transported together, we agree consolidation at one warehouse and compare the total shipment cost.
Monitoring new arrivals
Looking for a specific figure or manga? We set up monitoring and let you know as soon as it appears.
Mandarake: condition of the item and packaging
For a collectible from Mandarake, specify the edition, included items and acceptable defects. The box condition may be as important as the item's condition.
mandarake.co.jp(opens in a new tab)- Country
- Japan
List all required inserts, parts and accessories that must be included.
For several items, specify the store dispatching each one: this affects domestic delivery.
How your order proceeds
We first establish the product and purchase terms, then agree the estimate and the steps after purchase. You decide before paying for each stage; product substitutions or budget changes require separate approval.
Link or item number
Send a link or item number. If you have no link, photos and a description are sufficient; specify the option and quantity you need.
Seller and availability
We will clarify availability, included items, condition and shipping from the seller. We will discuss any differences from your request before purchase.
Region and restrictions
We will check whether the product can be purchased and shipped to your country, and which documents and packaging are required.
Price before payment
We will show the product price, delivery to the first warehouse, the OZTA fee and known subsequent costs. We will identify amounts that still depend on weighing, measurement or an external quote. Purchasing begins after your approval and payment for the relevant stage.
From purchase to shipment
After agreement, we arrange the purchase, communicate with the seller and provide updates. Only the agreed checks and packaging are carried out before onward shipment. We record the procedure for discrepancies or returns in advance.
Purchasing, quality inspection and transport involve different work. We record what is included in the order, who performs individual actions and which documents you will receive. Returns depend on the seller, stage of fulfilment and agreed terms.
How to calculate the purchase-on-behalf fee
We use the agreed goods price from the seller and apply the rate from the table. Delivery is not part of the fee calculation.
Rate by product price
Minimum OZTA purchasing fee: $20
- Less than $1,000
- 10%
- From $1,000, but less than $5,000
- 9%
- From $5,000, but less than $10,000
- 8%
- From $10,000, but less than $20,000
- 7%
- From $20,000
- 6%
The minimum OZTA purchasing fee is $20. For example: goods at $50 + fee of $20 = $70, excluding delivery, import costs, insurance and bank costs.
Fee calculation example
- Seller's goods price
- $2 000
- OZTA fee
- $180
- $2 000 × 9% = $180
- Goods + fee
- $2 180
This covers only the goods and fee. Seller delivery and onward freight, import charges, insurance, banking and foreign-exchange costs are separate.
What the fee includes
- One seller, up to 10 agreed items and one planned shipment.
- Checking company and payment details and purchasing terms, and agreeing the seller’s invoice.
- Payment of the seller’s invoice is already included in the fee; we do not charge a second percentage for it.
- Seller communication, order statuses and OZTA report.
What is paid separately
- Seller delivery to our warehouse and onward transport.
- Import charges, insurance and warehouse operations, when needed.
- Bank and foreign-exchange costs, and any additional work after agreement.
If additional contractor work is needed
For additional work: the provider’s price + 10% for OZTA, with a minimum OZTA coordination fee of $20 per agreed assignment. If coordination is already included in a paid package, there is no second fee. Samples and their delivery are paid separately. We do not apply this percentage to government charges, import taxes or the insurance premium.
What people order from Mandarake
For a collectible, clarify edition, contents and condition of both the item and box.
Figures and statuettes
Listings include Nendoroid, Figma, S. H. Figuarts and Prize Figures, from mass-market releases to limited editions.
Good Smile, Bandai, MegaHouse, Kotobukiya
Manga and art books
Complete series, first editions and original art books. Some volumes have long been unavailable for sale elsewhere.
Berserk, JoJo, first editions of Dragon Ball
Vintage toys
This section includes Tokusatsu, Kamen Rider, Super Sentai and Ultraman items from the 1970s–1990s. We check condition using the materials in the specific listing.
Popy, Bandai vintage, Takara, Chogokin
Cosplay and clothing
Cosplay costumes, wigs and accessories. Japanese tailoring and material quality.
Custom costumes, wigs, props
Vinyl and music
Japanese vinyl records, anime soundtracks and limited CDs.
City Pop vinyl, anime soundtracks, J-Rock rarities
Doujinshi and event merchandise
Fan works and exclusives from Comiket and other Japanese conventions.
Comiket exclusives, independent zines, event merchandise
How we deliver from Mandarake
It is important to record the condition of a collectible and its box before shipment. Protective packaging is agreed separately.
Air freight
Air delivery can be considered for a compact order after checking packaging, weight, address and carrier restrictions.
Express delivery
For an urgent or valuable item, we compare available methods by timing, tracking, restrictions and total cost.
Warehouse consolidation
We collect purchases from different Mandarake stores and other platforms at one warehouse.
Protective packaging
For figures, manga and vinyl, we agree on double boxing, moisture protection or a rigid mailer according to the specific purchase's characteristics.
Insurance on request
For expensive listings, we separately assess the need for insurance against damage and loss; availability depends on the route and carrier terms.
Delivery to you
By courier or to a pickup point. Fragile parcels are handed over personally.
What is important to know before ordering
Answers about checking the product, seller, payment and delivery from Mandarake.
What is best to buy from Mandarake?
Rare Nendoroid and S. H. Figuarts figures, first editions of Berserk and Dragon Ball manga, vintage Chogokin toys from the 1970s–1980s and retro merchandise from long-ended series. These are precisely the items you cannot find elsewhere.
How is product condition assessed?
Mandarake uses grades: A (nearly new), B (good condition), C (noticeable wear). We will translate the description and send detailed photographs from the warehouse.
Can you buy from a physical store?
If you found the item in a physical store, send its address and the product details. We will separately check stock and the possibility of purchasing in person; we cannot promise in advance to buy from any store display.
How does delivery from Mandarake work?
Before purchasing, we agree on the receiving address in Japan, condition checks, packaging and international route. Timing and cost depend on the chosen product and delivery address.
How do I find a specific rare item?
Send a photograph or name. We will check whether alerts can be set up on Mandarake and other Japanese platforms. Availability, purchase feasibility and timing are confirmed for the specific listing.
How do you pack figures?
For fragile goods, we agree on double boxing, foam or bubble wrap and securing against movement. Packaging condition and the procedure for damage are recorded before payment.
How can I order a product from Mandarake through OZTA?
Send a link, the required option, quantity and destination city. We will clarify availability and the seller's terms, prepare an estimate and explain the returns policy. We begin purchasing after your agreement and payment.
Can a legal entity pay for an order by bank transfer?
Yes. A company can pay an agreed OZTA order by bank transfer against an invoice. We agree on the currency, bank details and order documents before payment.
Other places to look for collectibles
We will compare platforms by product, seller, shipping terms and purchasing availability.
Calculate the purchase cost
Send a link, the selected option, quantity and destination city. We will clarify the details with the seller and prepare an estimate. If the order is unavailable, we will tell you before payment.
Tell us about the task