Redemption of goods from Mandarake - anime, manga, 120+ million collectible goods
Mandarake is a specialized marketplace for anime, manga and collectibles. Features: 120+ million products, works with 160+ countries. Assortment: Action figures, used manga, idol merchandise, rare collectibles. OZTA helps to buy goods on Mandarake, organizes payment for goods by an agent (through local payment systems), checking the condition of collectible goods in the warehouse and delivery with customs clearance to different countries.
- We work with Japanese sellers in Japanese
- Payment for goods by an agent - secure payments through local payment systems
- Checking the condition of collectibles and packaging before shipping
- Fast consolidation of orders and delivery of collectible goods
https://mandarake.co.jp
Japanese culture and anime
Search for products...
Popular categories
Figurines
¥3,980
Manga
¥680
Anime
¥2,980
Platform Features
Japanese culture
Collectibles
Global delivery
120M+
Products
160+
Countries
100億
Turnover
Mandarake - anime and manga marketplace
Mandarake (まんだらけ) is the largest Japanese marketplace specializing in anime, manga and collectibles. Works with more than 160 countries around the world.
Specialties: Anime, Manga, Collectibles, Action Figures, Toys, Idol Merchandise
Geography
Japan
Type
B2C/C2C Marketplace
Categories
Anime, manga, collectibles
Payment
Cards, PayPal, bank transfer
What is important to know about the platform
Specialization
160+
countries
Mandarake specializes in anime, manga and collectibles, serving over 160 countries worldwide. Annual turnover is about 100 billion yen.
- Anime and Manga: Huge selection of Anime and Manga
- Collectibles: Action Figures, Toys, Idol Items
- Global coverage: working with more than 160 countries
Pricing
market
prices
Mandarake prices are based on the rarity and popularity of the items. Rare and collectible items can cost significantly more.
- Rare items: limited editions can be expensive
- Collectibles: price depends on rarity
- Auctions: Daily auctions with dynamic prices
Assortment
huge
choice
Huge selection of action figures, toys, anime DVD/Blu-ray, idol merchandise and other collectibles.
- Figures: collectible figures of anime characters
- Toys: toys and models
- Media: anime DVD/Blu-ray, manga
- Idol Products: Japanese Idol Products
Auctions
daily
auctions
Mandarake hosts daily auctions and a used-item buyback program, making the platform interesting for collectors.
- Daily Auctions: Auctions every day
- Goods Buyback: Used Goods Buyback Program
- Collectibles: Rare and Unique Items
What are the most popular things to buy on Mandarake?
The most popular product categories among our clients
Figurines
Manga
Anime DVD/Blu-ray
Toys
Idol Products
Cosplay
Artbooks
Collectibles
Video games
Music
Office
Accessories
Why is it difficult to buy directly?
Typical difficulties when buying on Mandarake and how OZTA solves them
Typical problems
- Language barrier - the entire interface and communication with sellers is only in Japanese
- Payment difficulties - requires a Japanese bank account or credit card with international payments
- Shipping Issues - Many sellers do not ship outside of Japan
- Risk of getting defective - there is no way to check the goods before shipping, especially for used collectibles
- Complicated returns - returning a faulty item requires knowledge of the Japanese language and procedures
OZTA Solutions
- We work in Japanese - our specialists are fluent in the language and communicate with sellers
- Convenient payment - pay in any convenient way, we will transfer the funds to the seller
- Delivery to any location - we will organize delivery from Japan to your country with parcel consolidation
- Checking the product - we check the quality, completeness and compliance with the description, especially important for collectible items
- Return guarantee - we resolve all issues with sellers and arrange returns if necessary
What do you get with OZTA
Full cycle of agent buyout with Mandarake
Agent buyout
We buy goods on your behalf and communicate with sellers in Japanese
- Search and select products according to your parameters
- Negotiations with sellers in Japanese
- Control of delivery times from the seller’s warehouse
Quality check
We check the goods before sending: quality, completeness, compliance
- Detailed check for marriage and defects
- Checking the completeness and compliance with the description
- Photo and video report upon request
Secure payment
Pay in a convenient way, we will transfer the funds to the seller
- Payment in a convenient currency (RUB, USD, EUR, KGS)
- Transfer of funds to the seller through local payment systems
- Transparent calculation of commission and rate
Consolidation
We combine several orders into one package to save on shipping costs
- Free storage up to 60 days in warehouse
- Combining orders from different sellers
- Save up to 70% on shipping costs
Delivery
We will arrange delivery from Japan to your country in a convenient way
- Choosing the optimal delivery method
- Turnkey customs clearance
- Parcel tracking at all stages
Guarantee
We resolve all issues with sellers and arrange returns if necessary.
- Return guarantee if defective or non-conforming
- Resolving disputes with sellers in Japanese
- Compensation for loss or damage to cargo
How does the ransom work?
Simple process from application to receipt of goods
1
Bid
Send us links to products from Mandarake or describe what you need to find
2
Check and calculation
We check availability from the seller, clarify details, calculate the cost
3
Ransom
After payment, we buy the goods and communicate with the sellers in Japanese
4
Product check
The product arrives at our warehouse in Japan, we check the quality and completeness
5
Delivery
We consolidate orders and send them to you using a convenient delivery method.
Frequently Asked Questions
Answers to popular questions about redeeming goods with Mandarake
Mandarake is a specialized marketplace for anime, manga and collectibles. Unlike general marketplaces (Rakuten Ichiba, Amazon Japan), Mandarake focuses on niche products: action figures, used manga, idol merchandise, and rare collectibles. The company works with more than 160 countries and has a huge database of 120 million products. The platform is especially popular among collectors of anime, manga and Japanese pop culture. Mandarake is known for rare finds and quality collectibles.
The most popular categories on Mandarake are: figurines and figurines (anime figurines, collectible figurines), manga and comics (used and new manga, rare editions), idol goods (photos, posters, Japanese group goods), anime goods (posters, character goods, accessories), collectibles (rare goods, limited editions), games and consoles (Japanese games, retro consoles), goods for cosplay. The platform is especially beneficial for purchasing collectibles, rare finds and anime culture goods, as it offers a huge selection of 120 million products.
Buying Features on Mandarake: Specialization in Anime, Manga and Collectibles, Over 120 Million Items in the Database, Serving Over 160 Countries, Ability to Find Rare and Collectible Items, Used Items from Private Sellers, Primarily in Japanese (Language Proficiency or Agent Buyout Required), Buy from 1 Item (No Minimum Quantity Required), Various Sellers (Individuals Selling Collectibles), System ratings and reviews to select reliable sellers, the possibility of returning within a certain period for most products, various payment methods (local payment systems, bank cards), delivery mainly within Japan (an agent is required for international delivery).
The redemption process with Mandarake includes: you send a link to the product and indicate the quantity, we check the availability of the product and condition (for used collectibles), calculate the cost (product price + commission + shipping), you pay for the order, we buy the product on your behalf through local payment systems, receive the goods at our warehouse in Japan, check the condition of the collectibles and packaging, make a photo report, consolidate with other orders and send to you with customs design. The entire process takes 10-25 days depending on the shipping method.
To redeem goods from Mandarake, special documents are usually not required. All you need to do is provide a link to the product, quantity and your contact information. During customs clearance, we will prepare all the necessary documents: an invoice indicating the cost of goods, a packing list with a description of the goods, certificates of conformity (if necessary for children's goods), documents for customs clearance. Some categories of goods may require additional certificates, which we will help you obtain.
No, we can only purchase items that the seller has in stock at the time of placing the order. If an item is out of stock, we will notify you and offer alternatives from other sellers or similar items. Some products may be available for pre-order, in which case we can place the order, but delivery will occur after the product goes on sale. We recommend checking product availability before placing your order, as rare collectible items may run out quickly.
We provide complete information about the status of your order at every stage: confirmation of the application and calculation of the cost, redemption of goods on Mandarake, receipt of goods at our warehouse in Japan, checking the condition of collectible goods and packaging, photo report, sending by international delivery with a track number, customs clearance and delivery to you. You receive notifications at every stage and can track your parcel using the track number after dispatch. We can also provide a Mandarake tracking number to track delivery to our warehouse.
On Mandarake, sellers indicate the condition of the product (new, like new, good condition, fair condition, etc.). We additionally check the condition of collectibles in our warehouse in Japan before shipping: the appearance of the goods and packaging (especially important for collectibles), completeness (the presence of all elements, accessories, instructions, packaging), compliance with the condition description on the website, operability of electronic devices (if possible), checking for defects or damage. For collectible items, we take special care to check the condition of the packaging and the item, as this is important to collectors. If a discrepancy is detected, we take detailed photos and videos and contact the seller to resolve the issue.
Yes, Mandarake is known for rare finds and collectibles. The platform has a huge database of 120 million products, allowing you to find rare figurines, used manga, idol merchandise, and other collectibles that are difficult to find on other platforms. We help you find rare goods by advising on the search and selection of collectibles. Mandarake is especially popular among anime, manga and Japanese pop culture collectors as it offers a huge selection of rare items.
Delivery from Japan with Mandarake takes an average of 10-25 days: 3-5 days for purchase of goods and delivery to our warehouse in Japan, 7-20 days for international delivery, depending on the chosen method and country of destination. Express delivery (DHL, FedEx) takes 7-12 days, regular air delivery - 12-18 days, sea delivery for large shipments - 18-25 days. For small shipments, air delivery is usually used.
Several delivery methods are available from Japan: express delivery (DHL, FedEx, UPS) - 7-12 days, fast and reliable, suitable for small quantities and urgent orders; regular air delivery - 12-18 days, optimal in terms of price and speed; sea delivery - 18-25 days, most profitable for large shipments and heavy goods (saving up to 50-70% compared to air). For collectible items, express shipping is often used to ensure safety. We will help you choose the optimal delivery method depending on the weight, volume, cost and urgency of your order.
Customs clearance of goods from Japan occurs automatically upon international delivery. We prepare all the necessary documents: an invoice indicating the cost of goods, a packing list with a description of the goods, certificates of conformity (if necessary for children's goods). Depending on the product category and destination country, different customs duties and VAT may apply. For collectible goods, customs duties are calculated based on the actual value of the goods. We inform you in advance about possible customs payments and help to minimize them through the correct execution of documents.
Yes, we will consolidate all your orders from different sellers on Mandarake in our warehouse in Japan into one package. This allows you to save a lot on shipping since you pay for one package instead of several. Consolidation takes 1-3 days after receiving all goods at the warehouse. We pack all goods together, ensuring their safety (especially important for collectibles), and send them in one parcel with a full set of documents. This is especially beneficial when ordering from multiple sellers at the same time or when purchasing different product categories (action figures, manga, idol products).
Yes, we make sure to check the quality and condition of all Mandarake products at our Japan warehouse before shipping. The check includes: appearance of the product and packaging (especially important for collectibles), completeness (presence of all elements, accessories, instructions, packaging), compliance with the condition description on the website (new, like new, good condition, etc.), operability of electronic devices (if possible), checking for defects or damage. For collectible items, we take special care to check the condition of the packaging and the item, as this is important to collectors. If a discrepancy is detected, we take detailed photos and videos, contact the seller to resolve the issue (return, replacement, compensation) and inform you about the situation.
If an item is not as described or in condition on Mandarake, we will resolve the issue during the inspection phase at our warehouse in Japan. We take photos and videos of discrepancies and contact the seller to return or replace the product. Mandarake has a time frame return policy, so if the seller agrees to the return, we return the item and receive a full refund. If a replacement is needed, we will arrange for a replacement item. If the seller refuses to return the item, we will use Mandarake Buyer Protection to resolve the issue. After sending the goods to you, returns are possible only in warranty cases and in agreement with the seller.
Returning goods from Mandarake is possible in two cases: before shipment to you - if we find a defect, discrepancy with the description or condition in our warehouse in Japan, we will arrange a return to the seller through the Mandarake returns system and a full refund; after receipt by you - return is possible only in warranty cases (defects, malfunctions) and by agreement with the seller. The usual reasons for returns (size, color did not fit, changed your mind) after shipment are not accepted, since the goods have already undergone customs clearance and delivery. We recommend that you carefully check the item description, condition and reviews before ordering, especially for collectible items.
We provide the following guarantees: a guarantee of purchasing the goods exactly according to your request (link, quantity, characteristics), a guarantee of working with Japanese sellers in Japanese, a guarantee of checking the condition of collectible goods and packaging in our warehouse in Japan before shipping, a guarantee of secure payment through local payment systems, a guarantee of consolidating all orders from different sellers into one package to save on delivery, a guarantee of customs clearance and delivery to your address, a guarantee of solving problems with sellers through the Mandarake buyer protection system. In case of problems, we take upon ourselves the resolution of issues with sellers and customs authorities.
The following payment methods are available for redemption with Mandarake: bank transfer to our account (ruble, dollar, euro, yen), bank cards (Visa, Mastercard, MIR), electronic wallets (UMoney, Qiwi, WebMoney), cryptocurrencies (as agreed). We accept payment in a currency convenient for you, and we transfer funds to sellers through local payment systems. All payments are secure and go through trusted channels. Some items may require prepayment as Mandarake requires payment at checkout.
The commission for redemption services with Mandarake depends on the cost of the goods and the complexity of the order, usually ranging from 5% to 15% of the cost of the goods. Discounts apply for large quantities and regular orders. The commission includes: purchasing goods through local payment systems, working with Japanese sellers in Japanese, checking the condition of collectible goods in a warehouse in Japan, consolidating orders from different sellers, customs clearance, and organizing delivery. Delivery is paid separately depending on weight, volume and chosen method. We calculate the exact cost after receiving your application indicating the goods and quantity.
Advantages of working with OZTA for Mandarake buybacks: we work with Japanese sellers in Japanese without a language barrier, the ability to find rare collectibles from a database of 120 million products, secure payment through local payment systems, checking the condition of all collectibles and packaging in our warehouse in Japan before shipping, consolidating all orders from different sellers into one package to save on shipping, full customs clearance and delivery to your addresses, resolving all issues with sellers through the Mandarake buyer protection system, transparent reporting at each stage of the order. We take the hassle out of shopping on Mandarake to ensure you get your rare collectibles, anime and manga quickly and safely.
Yes, our team works with Japanese sellers on Mandarake in Japanese. We correspond with sellers, clarify order details, check the condition of goods, resolve issues with returns and replacement of goods - all in Japanese. This avoids language barriers and ensures that all order details are accurately understood, especially when dealing with collectibles and checking condition. You communicate with us in Russian, and we translate and communicate with sellers in Japanese, ensuring full understanding on both sides. We also work with Mandarake's support system in Japanese to resolve issues.
We process redemption requests from Mandarake within 1-2 business hours during business hours (Mon-Fri, 9:00-18:00 Moscow time). After receiving the application, we check the availability of goods, condition (for used collectibles) and the possibility of delivery, calculate the cost (product price + commission + delivery), and send you an invoice for payment. After payment, the purchase of goods occurs within 1-3 business days. Urgent orders are processed with priority. The entire process from application to dispatch takes 10-25 days depending on the delivery method.