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Purchasing goods from Qoo10
We help arrange a purchase from the selected regional Qoo10 storefront. For cosmetics, we check volume, shade, quantity and expiry date; payment and route are agreed for the specific offer.
What you entrust to OZTA
You choose the product and approve the order terms. We handle the agreed purchase: communicating with the seller, agreeing the invoice, arranging payment and providing status updates. Sourcing, separate inspections and onward delivery are discussed according to your needs.
- 1
Product purchasing
We agree the selected product, option and quantity with the seller, and check their company and payment details and invoice. After your confirmation, we arrange payment and handle order correspondence. Arranging payment of this invoice is already included in the standard purchase-service fee.
- 2
Sourcing and selection
We will compare Qoo10 Japan with the global version by listing, seller, price, delivery and restrictions. Standalone sourcing is charged separately. The published package applies to China; for another market or an extended brief, we will prepare an estimate before work begins.
Supplier search scope and price - 3
Inspection by agreement
We clarify whether photos and checks of expiry date, contents and correspondence with the description are available. Inspection scope, contractor, price and discrepancy actions are agreed before payment.
- 4
Arrange delivery
We consider air delivery from Japan or Singapore after checking the goods, seller and route.
- 5
Import documents
We check applicable requirements and documents for the specific goods, dispatch country, destination country and route.
- 6
Order status
A paid order has a responsible coordinator. We agree on a communication channel and pass on confirmed status updates from the seller and contractors. If conditions change, we explain why and discuss the next step; tracking depends on the carrier.
Order assistance
We check the product, seller, payment and delivery from Qoo10 before ordering.
Clarifying regions
Before payment, we check the required regional Qoo10 version and scenario availability for the specific goods and seller.
Checking costs
The same product's price and terms may differ between storefronts; we compare total cost and availability.
Checking promotions and terms
We check the specified coupon for the selected goods, region and account. A confirmed discount is reflected in the price before purchase.
Consolidate purchases
If the goods can be stored and transported together, we agree consolidation at one warehouse and compare the total shipment cost.
Checking the seller
We check ratings, reviews and listing terms; this does not guarantee the transaction outcome.
We clarify seller terms
We translate Japanese, Korean or Chinese descriptions and clarify important details with the seller.
Qoo10: region, volume and shelf life
To order from Qoo10, send a link to the regional storefront and selected seller. For cosmetics, clarify volume, shade, number of packs and acceptable remaining shelf life.
qoo10.com(opens in a new tab)- Country
- Singapore / Japan
A set price may refer to miniatures or a specific option; check the contents.
Coupon terms are checked for the specific account and order before the discount enters the estimate.
How your order proceeds
We first establish the product and purchase terms, then agree the estimate and the steps after purchase. You decide before paying for each stage; product substitutions or budget changes require separate approval.
Link or item number
Send a link or item number. If you have no link, photos and a description are sufficient; specify the option and quantity you need.
Seller and availability
We will clarify availability, included items, condition and shipping from the seller. We will discuss any differences from your request before purchase.
Region and restrictions
We will check whether the product can be purchased and shipped to your country, and which documents and packaging are required.
Price before payment
We will show the product price, delivery to the first warehouse, the OZTA fee and known subsequent costs. We will identify amounts that still depend on weighing, measurement or an external quote. Purchasing begins after your approval and payment for the relevant stage.
From purchase to shipment
After agreement, we arrange the purchase, communicate with the seller and provide updates. Only the agreed checks and packaging are carried out before onward shipment. We record the procedure for discrepancies or returns in advance.
Purchasing, quality inspection and transport involve different work. We record what is included in the order, who performs individual actions and which documents you will receive. Returns depend on the seller, stage of fulfilment and agreed terms.
How to calculate the purchase-on-behalf fee
We use the agreed goods price from the seller and apply the rate from the table. Delivery is not part of the fee calculation.
Rate by product price
Minimum OZTA purchasing fee: $20
- Less than $1,000
- 10%
- From $1,000, but less than $5,000
- 9%
- From $5,000, but less than $10,000
- 8%
- From $10,000, but less than $20,000
- 7%
- From $20,000
- 6%
The minimum OZTA purchasing fee is $20. For example: goods at $50 + fee of $20 = $70, excluding delivery, import costs, insurance and bank costs.
Fee calculation example
- Seller's goods price
- $2 000
- OZTA fee
- $180
- $2 000 × 9% = $180
- Goods + fee
- $2 180
This covers only the goods and fee. Seller delivery and onward freight, import charges, insurance, banking and foreign-exchange costs are separate.
What the fee includes
- One seller, up to 10 agreed items and one planned shipment.
- Checking company and payment details and purchasing terms, and agreeing the seller’s invoice.
- Payment of the seller’s invoice is already included in the fee; we do not charge a second percentage for it.
- Seller communication, order statuses and OZTA report.
What is paid separately
- Seller delivery to our warehouse and onward transport.
- Import charges, insurance and warehouse operations, when needed.
- Bank and foreign-exchange costs, and any additional work after agreement.
If additional contractor work is needed
For additional work: the provider’s price + 10% for OZTA, with a minimum OZTA coordination fee of $20 per agreed assignment. If coordination is already included in a paid package, there is no second fee. Samples and their delivery are paid separately. We do not apply this percentage to government charges, import taxes or the insurance premium.
What people order from Qoo10
Before choosing cosmetics, check volume and expiry date. Clothing requires a size; electronics require an exact model and regional version.
K-Beauty
Korean cosmetics: sunscreens, serums and masks. We compare specific offers by product price and delivery terms.
COSRX, Laneige, Innisfree, Etude House
J-Beauty
Japanese cosmetics and personal care products. We check ingredients, expiry date, seller and transport conditions.
Shiseido, SK-II, Hada Labo, Canmake
Asian fashion
Korean and Japanese styles: minimalism, oversized fits and trending accessories.
Korean brands, Japanese casual clothing, accessories
Gadgets and accessories
Smartphone accessories, headphones and home appliances from Asia.
Cases, chargers, small devices, LED devices
Asian food products
Snacks, tea, ramen and sweets from Japan and Korea.
Matcha, Kit Kat Japan, ramen, mochi
Health and dietary supplements
Japanese and Korean vitamins and supplements. High quality standards.
DHC, Japanese vitamins, Korean supplements
How we deliver from Qoo10
We clarify dispatch location with the selected seller. We calculate the route using that location, weight and receiving address.
Air freight
Timing and cost depend on the seller's country, goods, dispatch point and available carrier.
Urgent delivery option
After checking the product, seller and route, we will tell you whether an urgent option is available. We will agree the timing, surcharge and restrictions before payment.
Consolidation
Orders from different sellers can be collected at one warehouse if the goods are compatible. We compare the arrangement's cost before shipment.
Additional packaging
We agree the necessary protective packaging, its extent and cost based on the product and the carrier's requirements.
Insurance on request
If insurance is available, we agree its risks, coverage, exclusions and cost before shipment.
Available status updates
We provide available statuses by stage; we share a tracking number if the carrier provides one.
What is important to know before ordering
Answers about checking the product, seller, payment and delivery from Qoo10.
What is best to buy from Qoo10?
For cosmetics and care products, check the exact name, volume, unit count and expiry date. For equipment, specify model and regional version. The calculation is based on the selected seller's offer.
Which Qoo10 version do you buy from?
We check the specific regional Qoo10 version, seller, goods and delivery terms. We confirm an available scenario and total cost before payment; the same goods may differ in terms and price.
Do you check cosmetics expiry dates?
Specify the minimum remaining shelf life in your request. We will ask the seller for the details; a photograph of the label on receipt can be included in the agreed inspection.
Can I order from Qoo10 without knowing Japanese?
Qoo10 Japan is entirely in Japanese, and automatic translation can confuse units and sizes. We translate descriptions manually and clarify details with the seller in the appropriate language.
Are there sales on Qoo10?
Send the promotion link and your chosen product. We will check the dates, region, variant, coupon and final price before purchasing. An expired promotion is not automatically carried over into the estimate.
What if the product does not match the description?
We agree separately on the availability and scope of checks on receipt before payment. If there is a discrepancy, we will record the available evidence and check the claims procedure under the seller's rules.
How do I order from Qoo10 through OZTA, step by step?
1) Send the product link and quantity. 2) We will check availability and prepare an estimate: the product price, OZTA fee, seller's delivery and onward transport will be shown separately. Any import charges, insurance or bank costs will also be listed separately. 3) You agree the terms and pay. 4) We purchase and ship to your address or the agreed warehouse. Timing depends on delivery, so we will confirm it after checking.
Can a legal entity pay for an order by bank transfer?
Yes. A company can pay an agreed OZTA order by bank transfer against an invoice. We agree on the currency, bank details and order documents before payment.
Other Asian marketplaces
We will compare platforms by product, seller, shipping terms and purchasing availability.
Calculate the purchase cost
Send a link, the selected option, quantity and destination city. We will clarify the details with the seller and prepare an estimate. If the order is unavailable, we will tell you before payment.
Tell us about the task