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Clothing and footwear from ZOZOTOWN
We help buy selected clothing from ZOZOTOWN and arrange delivery. We check the item number, colour and measurements so the order reflects the required fit, and agree payment and receipt before purchase.
What you entrust to OZTA
You choose the product and approve the order terms. We handle the agreed purchase: communicating with the seller, agreeing the invoice, arranging payment and providing status updates. Sourcing, separate inspections and onward delivery are discussed according to your needs.
- 1
Product purchasing
We agree the selected product, option and quantity with the seller, and check their company and payment details and invoice. After your confirmation, we arrange payment and handle order correspondence. Arranging payment of this invoice is already included in the standard purchase-service fee.
- 2
Sourcing and selection
We will find the item, translate the size chart and fabric composition, and help choose between alternatives. Standalone sourcing is charged separately. The published package applies to China; for another market or an extended brief, we will prepare an estimate before work begins.
Supplier search scope and price - 3
Inspection by agreement
We clarify whether photos and size, colour and condition checks are available. Inspection scope, contractor, price and discrepancy actions are agreed before payment.
- 4
Arrange delivery
We agree the necessary protective packaging, its extent and cost based on the product and the carrier's requirements.
- 5
Import documents
We will clarify the documents and import charges required for your product in the destination country. Clearance costs will be shown separately in the estimate.
- 6
Order status
A paid order has a responsible coordinator. We agree on a communication channel and pass on confirmed status updates from the seller and contractors. If conditions change, we explain why and discuss the next step; tracking depends on the carrier.
Order assistance
We check the product, seller, payment and delivery from ZOZOTOWN before ordering.
Checking availability
We check purchase and international shipping availability for the selected goods. Before payment, we agree the available method, expenses and terms.
Checking specifications
Japanese sizing differs from European sizing. We translate the chart and select the correct size.
Clarifying brand terms
For exclusives and collaborations, we check the listing, availability and sales rules. Purchase availability and timing are confirmed separately.
Consolidate purchases
If the goods can be stored and transported together, we agree consolidation at one warehouse and compare the total shipment cost.
Checking promotions and terms
If the product is on promotion, we check the terms for the selected option. We confirm the price before purchase.
Order status support
We understand brands, seasonal collections and the characteristics of Japanese style.
ZOZOTOWN: measurements and included items
For clothing from ZOZOTOWN, save the item number, colour and measurement chart. Specify the desired fit and compare dimensions with an item that fits you.
zozo.jp(opens in a new tab)- Country
- Japan
Check sleeve length, shoulders and garment width: a letter size provides little information.
If you are considering a used item, we need a condition description and photos of that particular item.
How your order proceeds
We first establish the product and purchase terms, then agree the estimate and the steps after purchase. You decide before paying for each stage; product substitutions or budget changes require separate approval.
Link or item number
Send a link or item number. If you have no link, photos and a description are sufficient; specify the option and quantity you need.
Seller and availability
We will clarify availability, included items, condition and shipping from the seller. We will discuss any differences from your request before purchase.
Region and restrictions
We will check whether the product can be purchased and shipped to your country, and which documents and packaging are required.
Price before payment
We will show the product price, delivery to the first warehouse, the OZTA fee and known subsequent costs. We will identify amounts that still depend on weighing, measurement or an external quote. Purchasing begins after your approval and payment for the relevant stage.
From purchase to shipment
After agreement, we arrange the purchase, communicate with the seller and provide updates. Only the agreed checks and packaging are carried out before onward shipment. We record the procedure for discrepancies or returns in advance.
Purchasing, quality inspection and transport involve different work. We record what is included in the order, who performs individual actions and which documents you will receive. Returns depend on the seller, stage of fulfilment and agreed terms.
How to calculate the purchase-on-behalf fee
We use the agreed goods price from the seller and apply the rate from the table. Delivery is not part of the fee calculation.
Rate by product price
Minimum OZTA purchasing fee: $20
- Less than $1,000
- 10%
- From $1,000, but less than $5,000
- 9%
- From $5,000, but less than $10,000
- 8%
- From $10,000, but less than $20,000
- 7%
- From $20,000
- 6%
The minimum OZTA purchasing fee is $20. For example: goods at $50 + fee of $20 = $70, excluding delivery, import costs, insurance and bank costs.
Fee calculation example
- Seller's goods price
- $2 000
- OZTA fee
- $180
- $2 000 × 9% = $180
- Goods + fee
- $2 180
This covers only the goods and fee. Seller delivery and onward freight, import charges, insurance, banking and foreign-exchange costs are separate.
What the fee includes
- One seller, up to 10 agreed items and one planned shipment.
- Checking company and payment details and purchasing terms, and agreeing the seller’s invoice.
- Payment of the seller’s invoice is already included in the fee; we do not charge a second percentage for it.
- Seller communication, order statuses and OZTA report.
What is paid separately
- Seller delivery to our warehouse and onward transport.
- Import charges, insurance and warehouse operations, when needed.
- Bank and foreign-exchange costs, and any additional work after agreement.
If additional contractor work is needed
For additional work: the provider’s price + 10% for OZTA, with a minimum OZTA coordination fee of $20 per agreed assignment. If coordination is already included in a paid package, there is no second fee. Samples and their delivery are paid separately. We do not apply this percentage to government charges, import taxes or the insurance premium.
What people order from ZOZOTOWN
For clothing, specify the product code, colour and size from the brand's chart. For an accessory, clarify what is included.
Streetwear and casual clothing
Specify the model, colour and desired fit. Compare length, width and other garment measurements with an item that fits you.
BAPE, Human Made, WTAPS, Neighborhood, sacai
Designer clothing
For Japanese designer clothing with unusual cuts, measurements and fit are especially important. We check the selected garment against its description and the brand's chart.
Comme des Garçons, Yohji Yamamoto, Issey Miyake, UNDERCOVER
Footwear and trainers
Japan-exclusive colours and collaborations. Often unavailable outside Japan.
Asics Japan, Mizuno, New Balance Japan, Nike JP
Accessories and bags
Japanese leather goods, jewellery and handmade bags.
Porter, Master-Piece, visvim, Chrome Hearts Japan
Basic clothing
When choosing basic clothing from UNIQLO +J, GU or MUJI, compare the specific garment's composition, fabric density and measurements. Quality cannot be assessed from the brand name alone.
UNIQLO limited editions, GU, nano·universe, GLOBAL WORK
Cosmetics and personal care
The ZOZOCOSME section can be used to find Japanese cosmetics and sets. We check ingredients, volume and included items for the selected offer.
SUQQU, RMK, THREE, Shiseido Limited
How we deliver from ZOZOTOWN
We clarify delivery timing and cost from Japan for the selected order. If branded packaging matters, specify this in advance.
Air freight
We consider air freight after checking the goods, address, weight, packaging volume and available route.
Urgent delivery option
After checking the product, seller and route, we will tell you whether an urgent option is available. We will agree the timing, surcharge and restrictions before payment.
Combining orders by agreement
To combine orders, we agree warehouse, receipt timing, storage and packaging. We plan shipment based on all items being ready.
Careful packaging
We agree the necessary protective packaging, its extent and cost based on the product and the carrier's requirements.
Insurance on request
For designer items and expensive orders, insurance is calculated separately under agreed terms.
Available status updates
Tracking availability depends on seller and carrier. We provide a tracking number and confirmed updates if included in the route.
What is important to know before ordering
Answers about checking the product, seller, payment and delivery from ZOZOTOWN.
What is best to buy from ZOZOTOWN?
Streetwear and Japanese avant-garde: BAPE, Comme des Garçons, sacai, Yohji Yamamoto. Japan-exclusive trainers from Asics and New Balance. Limited collaborations unavailable in international stores.
How can I choose the right size?
We translate the brand's size chart and compare it with your measurements. If the listing includes measurements in centimetres, use them rather than just an S/M/L label.
Do I need a Japanese account to buy?
Before payment, we will check the permitted payment method, receiving address and platform terms for the specific order.
How does delivery from ZOZOTOWN work?
We confirm the timing and route after checking the product, address and carrier's terms.
How does ZOZOTOWN differ from Rakuten?
Compare the same model and size from specific sellers. Measurements, condition, availability, domestic expenses and returns rules matter for clothing; the catalogue's overall breadth does not show these.
What if the size does not fit?
We agree inspection availability and scope on receipt separately before payment. Returns depend on the seller, product and route; we will specify the available steps and costs in the offer.
How can I order a product from ZOZOTOWN through OZTA?
Send a link, the required option, quantity and destination city. We will clarify availability and the seller's terms, prepare an estimate and explain the returns policy. We begin purchasing after your agreement and payment.
Can a legal entity pay for an order by bank transfer?
Yes. A company can pay an agreed OZTA order by bank transfer against an invoice. We agree on the currency, bank details and order documents before payment.
Other platforms for Japanese and Asian fashion
We will compare platforms by product, seller, shipping terms and purchasing availability.
Calculate the purchase cost
Send a link, the selected option, quantity and destination city. We will clarify the details with the seller and prepare an estimate. If the order is unavailable, we will tell you before payment.
Tell us about the task