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Buying from a Wallapop listing
We help review and buy a selected item on Wallapop. We discuss condition, included items and receipt method before payment; for collection, we separately establish whether forwarding is possible.
What you entrust to OZTA
You choose the product and approve the order terms. We handle the agreed purchase: communicating with the seller, agreeing the invoice, arranging payment and providing status updates. Sourcing, separate inspections and onward delivery are discussed according to your needs.
- 1
Product purchasing
We agree the specific item, condition, included accessories and transaction terms. For auctions, we separately record the bidding limit: participation does not guarantee a purchase. We arrange payment only within the agreed order.
- 2
Product sourcing
We search by region and specifications, comparing lots, sellers and collection or delivery terms. Standalone sourcing is charged separately. The published package applies to China; for another market or an extended brief, we will prepare an estimate before work begins.
Supplier search scope and price - 3
Warehouse inspection
By agreement, we record condition, functionality and contents on receipt.
- 4
Arrange delivery
We select an available route and show cost, packaging, restrictions and estimated timing before payment.
- 5
Import documents
We explain documents and customs procedures; requirements depend on category and destination country.
- 6
Order status
A paid order has a responsible coordinator. We agree on a communication channel and pass on confirmed status updates from the seller and contractors. If conditions change, we explain why and discuss the next step; tracking depends on the carrier.
Order assistance
The local seller, condition and returns need checking before purchase.
Purchasing from abroad
We check the address, local delivery and onward forwarding availability.
Negotiating in Spanish
We clarify price and terms under platform rules; a discount is not guaranteed.
Product inspection
By agreement, we record condition, functionality and contents; authenticity is not promised without documents.
Payment method and transaction protection
We check the available payment method, fees and protection terms for the specific listing.
Consolidate purchases
If the goods can be stored and transported together, we agree consolidation at one warehouse and compare the total shipment cost.
Dispute procedure
We help collect evidence and submit a claim under Wallapop's rules; the platform makes the decision.
Wallapop: lot, city and condition
To buy on Wallapop, provide the listing link and seller's city. Specify acceptable defects, included items and whether you are willing to consider a collection-only item.
es.wallapop.com(opens in a new tab)- Country
- Spain
- Currency
- Euro (EUR / €)
- Language
- Spanish, Catalan
Request photos of the specific item and repair information.
Before purchase, determine who will check the goods before international shipment and how.
How your order proceeds
We first establish the product and purchase terms, then agree the estimate and the steps after purchase. You decide before paying for each stage; product substitutions or budget changes require separate approval.
Link or item number
Send a link or item number. If you have no link, photos and a description are sufficient; specify the option and quantity you need.
Seller and availability
We will clarify availability, included items, condition and shipping from the seller. We will discuss any differences from your request before purchase.
Region and restrictions
We will check whether the product can be purchased and shipped to your country, and which documents and packaging are required.
Price before payment
We will show the product price, delivery to the first warehouse, the OZTA fee and known subsequent costs. We will identify amounts that still depend on weighing, measurement or an external quote. Purchasing begins after your approval and payment for the relevant stage.
From purchase to shipment
After agreement, we arrange the purchase, communicate with the seller and provide updates. Only the agreed checks and packaging are carried out before onward shipment. We record the procedure for discrepancies or returns in advance.
Purchasing, quality inspection and transport involve different work. We record what is included in the order, who performs individual actions and which documents you will receive. Returns depend on the seller, stage of fulfilment and agreed terms.
How to calculate the purchase-on-behalf fee
We use the agreed goods price from the seller and apply the rate from the table. Delivery is not part of the fee calculation.
Rate by product price
Minimum OZTA purchasing fee: $20
- Less than $1,000
- 10%
- From $1,000, but less than $5,000
- 9%
- From $5,000, but less than $10,000
- 8%
- From $10,000, but less than $20,000
- 7%
- From $20,000
- 6%
The minimum OZTA purchasing fee is $20. For example: goods at $50 + fee of $20 = $70, excluding delivery, import costs, insurance and bank costs.
Fee calculation example
- Seller's goods price
- $2 000
- OZTA fee
- $180
- $2 000 × 9% = $180
- Goods + fee
- $2 180
This covers only the goods and fee. Seller delivery and onward freight, import charges, insurance, banking and foreign-exchange costs are separate.
What the fee includes
- One seller, up to 10 agreed items and one planned shipment.
- Checking company and payment details and purchasing terms, and agreeing the seller’s invoice.
- Payment of the seller’s invoice is already included in the fee; we do not charge a second percentage for it.
- Seller communication, order statuses and OZTA report.
What is paid separately
- Seller delivery to our warehouse and onward transport.
- Import charges, insurance and warehouse operations, when needed.
- Bank and foreign-exchange costs, and any additional work after agreement.
If additional contractor work is needed
For additional work: the provider’s price + 10% for OZTA, with a minimum OZTA coordination fee of $20 per agreed assignment. If coordination is already included in a paid package, there is no second fee. Samples and their delivery are paid separately. We do not apply this percentage to government charges, import taxes or the insurance premium.
What people buy on Wallapop
We check category, condition, dimensions and restrictions against the listing.
Used electronics
We check condition, battery, serial numbers, included items and returns terms.
iPhone, iPad, MacBook, PlayStation, Nintendo Switch
Clothing and footwear
We clarify size, condition, signs of authenticity and return availability.
Zara, Mango, Massimo Dutti, Loewe, Desigual
Furniture and decor
We check dimensions, material, packaging, lifting to the required floor and transport restrictions.
Vintage chairs, mirrors, ceramics, light fixtures
Sports and outdoor
We check size, condition, serial numbers and transport requirements.
Bicycles, surfboards, skis, trainers, tents
Automotive products
We check compatibility, wear, dimensions and part documents.
Wheels, tyres, car electronics, accessories
Collectibles and vintage
We clarify condition, age, included items, export restrictions and insurance limitations.
Vinyl records, retro cameras, Spanish ceramics
How we deliver from Wallapop
Route, packaging and timing depend on the item and carrier.
Air
We consider it for suitable listings; cost, restrictions and estimated timing are provided after calculation.
Overland route
This may suit a large item; we check limits, packaging and contents before payment.
Pre-shipment checks
By agreement, we record condition, functionality and contents against the listing.
Consolidation
Purchases can be combined when routes are compatible; we calculate the cost and assess restrictions separately.
Insurance on request
We check insurance availability and exclusions for the product and route.
Door delivery
Last-mile delivery depends on the city, carrier and conditions in the destination country.
What is important to know before ordering
Answers about purchases on Wallapop through OZTA. We confirm the terms for the specific listing.
What is Wallapop?
Private sellers and small stores list new and used items on Wallapop.
Is buying from a private seller risky?
By agreement, we record condition on receipt and check available protection options. We do not provide guarantees regarding transaction risk or the platform's decision.
Do you negotiate with sellers?
You can ask the seller about a discount; its amount and approval depend on the specific listing.
Can orders from different sellers be combined?
Purchases can be combined when routes are compatible; costs and storage periods are calculated separately, and restrictions are assessed separately.
What is best to look for on Wallapop?
The choice depends on condition, dimensions and transport restrictions. We help compare listings and total cost.
How can I check the authenticity of expensive products?
We request serial numbers and documents if available, and record condition on receipt by agreement. A questionable listing can be declined before purchasing.
How does payment for Wallapop through OZTA work, step by step?
1) Send a link, photos, condition and destination country. 2) We will check the seller, payment, local delivery and route. 3) We will agree the full estimate and returns. 4) After approval, we begin the purchase and provide status updates.
Can a legal entity pay for an order by bank transfer?
Yes. A company can pay an agreed OZTA order by bank transfer against an invoice. We agree on the currency, bank details and order documents before payment.
Other European C2C platforms and marketplaces
We will compare alternatives by category, condition and route.
We will check the Wallapop listing
Send the link and seller's city. Before payment, we show condition, full cost, route and the procedure for a dispute or return.
Tell us about the task