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Clothing and footwear from Zalora
We help buy selected clothing from Zalora and arrange delivery. We agree the size, fit, material and included items using the regional listing, and clarify the seller's terms before purchase.
What you entrust to OZTA
You choose the product and approve the order terms. We handle the agreed purchase: communicating with the seller, agreeing the invoice, arranging payment and providing status updates. Sourcing, separate inspections and onward delivery are discussed according to your needs.
- 1
Product purchasing
We agree the selected product, option and quantity with the seller, and check their company and payment details and invoice. After your confirmation, we arrange payment and handle order correspondence. Arranging payment of this invoice is already included in the standard purchase-service fee.
- 2
Sourcing and selection
We will find the required brand and size and compare offers across Zalora regions, including delivery. Standalone sourcing is charged separately. The published package applies to China; for another market or an extended brief, we will prepare an estimate before work begins.
Supplier search scope and price - 3
Inspection by agreement
We clarify whether photos and size, colour and condition checks are available. Inspection scope, contractor, price and discrepancy actions are agreed before payment.
- 4
Arrange delivery
We check air freight availability from Southeast Asia for the selected order. Clothing and footwear packaging is agreed before shipment.
- 5
Import documents
We will clarify the documents and import charges required for your product in the destination country. Clearance costs will be shown separately in the estimate.
- 6
Order status
A paid order has a responsible coordinator. We agree on a communication channel and pass on confirmed status updates from the seller and contractors. If conditions change, we explain why and discuss the next step; tracking depends on the carrier.
Order assistance
We check the product, seller, payment and delivery from Zalora before ordering.
Clarifying brand terms
Send a specific model or selection. We check availability, the seller and the terms of the selected offer.
Checking specifications
Asian sizes differ. We translate the size chart and compare it with your measurements.
Consolidate purchases
If the goods can be stored and transported together, we agree consolidation at one warehouse and compare the total shipment cost.
Clarifying returns
Before purchase, we check returns rules for the selected goods. If warehouse inspection is needed, we agree its scope and available discrepancy actions in advance.
Checking promotions and terms
We check whether the discount applies to the selected size and account. The calculation shows the offer's current price.
Zalora: region, size and garment length
To order from Zalora, provide the regional link and selected size. For clothing, length, fit, material and set contents matter.
zalora.com(opens in a new tab)- Country
- Singapore (headquarters)
Sizes are checked against the chart for the specific brand and product.
For footwear, clarify the sizing system and foot length before comparing offers.
How your order proceeds
We first establish the product and purchase terms, then agree the estimate and the steps after purchase. You decide before paying for each stage; product substitutions or budget changes require separate approval.
Link or item number
Send a link or item number. If you have no link, photos and a description are sufficient; specify the option and quantity you need.
Seller and availability
We will clarify availability, included items, condition and shipping from the seller. We will discuss any differences from your request before purchase.
Region and restrictions
We will check whether the product can be purchased and shipped to your country, and which documents and packaging are required.
Price before payment
We will show the product price, delivery to the first warehouse, the OZTA fee and known subsequent costs. We will identify amounts that still depend on weighing, measurement or an external quote. Purchasing begins after your approval and payment for the relevant stage.
From purchase to shipment
After agreement, we arrange the purchase, communicate with the seller and provide updates. Only the agreed checks and packaging are carried out before onward shipment. We record the procedure for discrepancies or returns in advance.
Purchasing, quality inspection and transport involve different work. We record what is included in the order, who performs individual actions and which documents you will receive. Returns depend on the seller, stage of fulfilment and agreed terms.
How to calculate the purchase-on-behalf fee
We use the agreed goods price from the seller and apply the rate from the table. Delivery is not part of the fee calculation.
Rate by product price
Minimum OZTA purchasing fee: $20
- Less than $1,000
- 10%
- From $1,000, but less than $5,000
- 9%
- From $5,000, but less than $10,000
- 8%
- From $10,000, but less than $20,000
- 7%
- From $20,000
- 6%
The minimum OZTA purchasing fee is $20. For example: goods at $50 + fee of $20 = $70, excluding delivery, import costs, insurance and bank costs.
Fee calculation example
- Seller's goods price
- $2 000
- OZTA fee
- $180
- $2 000 × 9% = $180
- Goods + fee
- $2 180
This covers only the goods and fee. Seller delivery and onward freight, import charges, insurance, banking and foreign-exchange costs are separate.
What the fee includes
- One seller, up to 10 agreed items and one planned shipment.
- Checking company and payment details and purchasing terms, and agreeing the seller’s invoice.
- Payment of the seller’s invoice is already included in the fee; we do not charge a second percentage for it.
- Seller communication, order statuses and OZTA report.
What is paid separately
- Seller delivery to our warehouse and onward transport.
- Import charges, insurance and warehouse operations, when needed.
- Bank and foreign-exchange costs, and any additional work after agreement.
If additional contractor work is needed
For additional work: the provider’s price + 10% for OZTA, with a minimum OZTA coordination fee of $20 per agreed assignment. If coordination is already included in a paid package, there is no second fee. Samples and their delivery are paid separately. We do not apply this percentage to government charges, import taxes or the insurance premium.
What people order from Zalora
Fashion from Southeast Asia: from international hits to local finds.
Women's clothing
For a dress, blouse or skirt, we check measurements, material and fit. Seasonal and basic clothing are assessed using the specific listing.
Zara, Mango, Something Borrowed, ZALORA Basics
Men's clothing
Casual, smart-casual and formal clothing. International and Asian brands.
Nike, Adidas, Jack & Jones, ZALORA Basics
Footwear
When choosing trainers, sandals or shoes, we check the brand's sizing system and foot length. We confirm size for the specific pair.
Nike, Adidas, Birkenstock, Skechers, ALDO
Modest fashion
Hijabs, abayas and other modest clothing styles. We check composition, the size chart and the seller of the specific product.
Duck, Poplook, Olloum, Sukma
Accessories and bags
Bags, jewellery, watches and sunglasses from international and local brands.
Charles & Keith, Fossil, Aldo, Vincci
Sportswear
Training clothing, running shoes and sports accessories.
Nike, Under Armour, Puma, New Balance
How we deliver from Zalora
We check the order contents, packaging and dispatch location. We use these details to calculate delivery to your city.
Air freight
A standard route for clothing, footwear and accessories.
Urgent delivery option
After checking the product, seller and route, we will tell you whether an urgent option is available. We will agree the timing, surcharge and restrictions before payment.
Consolidation
We check whether purchases from different Zalora regions can be collected at one warehouse. Receipt and combined shipment costs are agreed before ordering.
Careful packaging
We agree clothing and footwear packaging requirements with the warehouse and carrier. Additional materials and operations appear in the estimate.
Insurance on request
If insurance is available, we agree its risks, coverage, exclusions and cost before shipment.
Available status updates
Tracking availability depends on seller and carrier. We provide a tracking number and confirmed updates if included in the route.
What is important to know before ordering
Answers about checking the product, seller, payment and delivery from Zalora.
What is best to buy from Zalora?
For clothing, footwear or an accessory, send the regional link and option. For clothing, we check measurements and contents. We compare footwear size with the brand's chart and foot length.
How can I choose the right size?
Send the link, selected size and your measurements. We check the brand's chart and model description; whether the label can be checked on receipt, the scope of the check and its cost are agreed before payment.
Do I need an account in Southeast Asia to buy?
Before payment, we check the available purchase scenario, payment method and receiving address for the selected goods.
Are there sales on Zalora?
Seasonal promotions and promo codes depend on country, account, goods and validity period. Only a confirmed discount enters the calculation.
How do returns work when purchasing through OZTA?
We agree inspection availability and scope on receipt separately before payment. Returns depend on the seller, product and route; we will specify the available steps and costs in the offer.
How does Zalora differ from Shopee?
Zalora focuses on fashion, while Shopee offers a wider range. Compare the size chart, seller and returns rules in the specific listing.
How can I order a product from Zalora through OZTA?
Send a link, the required option, quantity and destination city. We will clarify availability and the seller's terms, prepare an estimate and explain the returns policy. We begin purchasing after your agreement and payment.
Can a legal entity pay for an order by bank transfer?
Yes. A company can pay an agreed OZTA order by bank transfer against an invoice. We agree on the currency, bank details and order documents before payment.
Other Asian fashion platforms
We will compare platforms by product, seller, shipping terms and purchasing availability.
Calculate the purchase cost
Send a link, the selected option, quantity and destination city. We will clarify the details with the seller and prepare an estimate. If the order is unavailable, we will tell you before payment.
Tell us about the task