Buying goods from Zalora - fashion, beauty, Southeast Asia, 3000+ brands
Zalora is the leading online marketplace for fashion, beauty and lifestyle in Southeast Asia. The platform operates in Malaysia, Singapore, Hong Kong, Philippines and Indonesia, offering 3000+ brands and millions of products. Features: Specialization in fashion and beauty, as opposed to universal marketplaces. Assortment: fashionable clothes, shoes, accessories, cosmetics. OZTA helps to buy goods on Zalora, organizes payment for goods by an agent (through local payment systems), checks the quality of fashion goods in the warehouse and delivers them with customs clearance to different countries.
- We work with sellers in English and local languages
- Payment for goods by an agent - secure payments through local payment systems
- Quality check of fashion products before dispatch at our warehouse in the region
- Fast order consolidation and delivery from Southeast Asia
https://zalora.com
Asian fashion
Search for products...
Popular categories
Fashion
S$49
Beauty
S$29
Accessories
S$19
Platform Features
Fashion
Brands
Service
50M+
Users
100K+
Products
№1
in Asia
Zalora - Southeast Asian fashion marketplace
Zalora is the leading online marketplace for fashion, beauty and lifestyle in Southeast Asia. Operates in Malaysia, Singapore, Hong Kong, Philippines and Indonesia.
Specialization: fashion, beauty, lifestyle, more than 3000 brands
Geography
Southeast Asia
Type
B2C Marketplace
Categories
Fashion, beauty, lifestyle
Payment
Cards, online banking, e-wallets
What is important to know about the platform
Brands
3000+
brands
Zalora offers more than 3,000 brands and millions of products: fashion clothing, shoes, accessories, cosmetics and home goods.
- International brands: popular international brands
- Local brands: Asian brands with a unique style
- Premium brands: luxury brands with a guarantee of authenticity
Pricing
up to 50%
discounts
Regular sales and discounts up to 50% on various product categories. Seasonal sales at the end of the season with maximum discounts.
- Seasonal sales: discounts up to 70% at the end of the season
- Daily discounts: regular promotions for various categories
- Zalora VIP: additional discounts for program members
Delivery
1-7 days
term
Fast delivery throughout Southeast Asia. Free delivery for orders over a certain amount. Pickup points throughout the region.
- Fast delivery: 1-7 days depending on the country
- Free delivery: when ordering over a certain amount
- Pickup points: more than 500 points throughout the region
Assortment
Million+
goods
Millions of products in all categories: fashion, shoes, accessories, cosmetics and home goods.
- Fashion: clothes, shoes, accessories from famous brands
- Beauty: cosmetics and care products
- Lifestyle: Home & Decor Products
What are the most popular items purchased on Zalora?
The most popular product categories among our clients
Women's clothing
Men's clothing
Shoes
Accessories
Cosmetics and beauty
Bags
Decorations
Watch
Sportswear
Children's clothing
Household goods
Luxury goods
Why is it difficult to buy directly?
Typical difficulties when buying on Zalora and how OZTA solves them
Typical problems
- Language barrier - interface and communication with sellers in English and local languages of Southeast Asia
- Difficulties with payment - an international card or local payment systems are required
- Delivery problems - many sellers do not ship goods outside the region
- Risk of getting defective - there is no way to check the goods before shipping
- Complex returns - returning a defective product requires knowledge of procedures and language
OZTA Solutions
- We work in English - our specialists are fluent in the language and communicate with sellers
- Convenient payment - pay in any convenient way, we will transfer the funds to the seller
- Delivery to any point - we will organize delivery from Southeast Asia to your country with parcel consolidation
- Checking the product - we check the quality, completeness and compliance with the description
- Return guarantee - we resolve all issues with sellers and arrange returns if necessary
What do you get with OZTA
Full cycle of agent buyout with Zalora
Agent buyout
We buy goods on your behalf, communicate with sellers in English and local languages
- Search and select products according to your parameters
- Negotiations with sellers in English
- Control of delivery times from the seller’s warehouse
Quality check
We check the goods before sending: quality, completeness, compliance
- Detailed check for marriage and defects
- Checking the completeness and compliance with the description
- Photo and video report upon request
Secure payment
Pay in a convenient way, we will transfer the funds to the seller
- Payment in a convenient currency (RUB, USD, EUR, KGS)
- Transfer of funds to the seller through international payment systems
- Transparent calculation of commission and rate
Consolidation
We combine several orders into one package to save on shipping costs
- Free storage up to 60 days in warehouse
- Combining orders from different sellers
- Save up to 70% on shipping costs
Delivery
We will arrange delivery from Southeast Asia to your country in a convenient way
- Choosing the optimal delivery method
- Turnkey customs clearance
- Parcel tracking at all stages
Guarantee
We resolve all issues with sellers and arrange returns if necessary.
- Return guarantee if defective or non-conforming
- Resolving disputes with sellers in English
- Compensation for loss or damage to cargo
How does the ransom work?
Simple process from application to receipt of goods
1
Bid
Send us links to products from Zalora or describe what you need to find
2
Check and calculation
We check availability from the seller, clarify details, calculate the cost
3
Ransom
After payment we buy the goods and communicate with the sellers in English
4
Product check
The goods arrive at our warehouse in the region, we check the quality and completeness
5
Delivery
We consolidate orders and send them to you using a convenient delivery method.
Frequently Asked Questions
Answers to popular questions about redeeming goods from Zalora
Zalora is the leading online marketplace for fashion, beauty and lifestyle in Southeast Asia. The platform operates in Malaysia, Singapore, Hong Kong, the Philippines and Indonesia, offering more than 3,000 brands and millions of products. Zalora specializes in fashion and beauty, unlike general marketplaces. Unlike regular marketplaces (Amazon, Lazada, Shopee), Zalora specializes in fashion and beauty, making it ideal for buying fashion clothes and cosmetics. The platform is especially popular among shoppers searching for fashion clothing and cosmetics in Southeast Asia.
Categories that are especially popular on Zalora are fashionable clothing (clothing from Asian and international brands), shoes (shoes from famous brands, sports shoes, heels), accessories (bags, belts, watches, jewelry), beauty (cosmetics, perfumes, care products from Asian and international brands), home goods (textiles, decor, interior items), sports and fitness (sportswear, fitness equipment). The platform is especially beneficial for purchasing fashion clothing and cosmetics, as it offers more than 3,000 brands and millions of products.
Features of shopping on Zalora: the leading online marketplace for fashion, beauty and lifestyle in Southeast Asia, operates in Malaysia, Singapore, Hong Kong, the Philippines and Indonesia, more than 3,000 brands and millions of products, specialization in fashion and beauty, work primarily in English and local languages (language proficiency or agent buyout required), purchase from 1 item (no minimum quantity required), various sellers (Zalora directly, third-party sellers, marketplace), rating system and reviews to select quality products, the possibility of returning within a certain period for most products, various payment methods (international payment systems), delivery mainly within the region (an agent is required for international delivery), specialization in fashion and beauty.
The redemption process with Zalora includes: you send a link to the product and indicate the quantity, we check the availability of the product and the possibility of delivery, calculate the cost (product price + commission + delivery), you pay for the order, we buy the goods on your behalf through international payment systems, receive the goods at our warehouse in the region, check the quality of fashion goods, make a photo report, consolidate with other orders and send them to you with customs clearance. The entire process takes 12-28 days depending on the shipping method.
To redeem goods from Zalora, special documents are usually not required. All you need to do is provide a link to the product, quantity and your contact information. During customs clearance, we will prepare all the necessary documents: an invoice indicating the cost of goods, a packing list with a description of the goods, certificates of conformity (if necessary for some categories of goods), documents for customs clearance. Some categories of goods may require additional certificates, which we will help you obtain.
No, we can only redeem items that are in stock at the Zalora store at the time of placing your order. If an item is out of stock, we will notify you and offer alternatives or similar items. Some products may be available for pre-order, in which case we can place the order, but delivery will occur after the product goes on sale. We recommend checking product availability before placing your order, as popular fashion items may run out quickly.
We provide complete information about the status of your order at every stage: confirmation of the application and calculation of the cost, purchase of goods on Zalora, receipt of goods at our warehouse in the region, checking the quality of fashion goods, photo report, sending by international delivery with a track number, customs clearance and delivery to you. You receive notifications at every stage and can track your parcel using the track number after dispatch. We can also provide a tracking number from Zalora to track delivery to our warehouse.
Zalora operates in the following countries in Southeast Asia: Malaysia, Singapore, Hong Kong, Philippines, Indonesia. The platform offers more than 3,000 brands and millions of products in every country. We can buy products from any country where Zalora operates and consolidate them in our regional warehouse before shipping. This allows you to significantly save on shipping costs for orders from multiple countries.
Zalora specializes in fashion and beauty because the platform focuses on these product categories. The platform offers over 3,000 brands and millions of products in the fashion and beauty categories, making it ideal for shopping fashion clothing and cosmetics. Unlike general marketplaces, Zalora specializes in fashion and beauty, allowing it to offer a wider range and better prices in these categories. This is one of the advantages of Zalora - specializing in fashion and beauty with over 3,000 brands.
Delivery from Southeast Asia from Zalora takes an average of 12-28 days: 3-7 days for purchase of goods and delivery to our warehouse in the region, 9-21 days for international delivery, depending on the chosen method and country of destination. Express delivery (DHL, FedEx) takes 9-15 days, regular air delivery - 15-20 days, sea delivery for large shipments - 20-28 days. For fashion items, air shipping is usually used due to the need for careful transportation.
Several delivery methods are available from Southeast Asia: express delivery (DHL, FedEx, UPS) - 9-15 days, fast and reliable, suitable for urgent orders; regular air delivery - 15-20 days, optimal in terms of price and speed; sea delivery - 20-28 days, most profitable for large shipments (savings up to 50-70% compared to air). For fashion items, air shipping is usually used due to the need for careful transportation. We will help you choose the optimal delivery method depending on the weight, volume, cost and urgency of your order.
Customs clearance of goods from Southeast Asia occurs automatically upon international delivery. We prepare all the necessary documents: an invoice indicating the cost of goods, a packing list with a description of the goods, certificates of conformity (if necessary for some categories of goods), documents for customs clearance. Depending on the product category and destination country, different customs duties and VAT may apply. Some product categories may require additional certificates. We inform you in advance about possible customs payments and help to minimize them through the correct execution of documents.
Yes, we consolidate all your orders from different sellers on Zalora at our warehouse in the region into one package. This allows you to save a lot on shipping since you pay for one package instead of several. Consolidation takes 1-3 days after receiving all goods at the warehouse. We pack all goods together, ensuring their safety, and send them in one parcel with a full set of documents. This is especially beneficial when ordering from several sellers at the same time or when purchasing different categories of goods (fashion clothes, shoes, accessories, cosmetics).
Yes, we make sure to check the quality of all Zalora products at our regional warehouse before shipping. The check includes: appearance of the product and packaging, completeness (presence of all elements, accessories, instructions, tags), compliance with the description on the website (size, color, model, characteristics), checking for defects or damage. For fashion products, we especially carefully check the quality and compliance with the description. If we detect a defect or discrepancy, we take detailed photos and videos, contact the seller to resolve the issue (return, replacement) and inform you about the situation.
If the product does not match the description on Zalora, we resolve this issue at the inspection stage at our warehouse in the region. We take photos and videos of discrepancies and contact the seller to return or replace the product. Zalora has a time limit return policy, so if the item can be returned, we will return the item and receive a full refund. If a replacement is needed, we will arrange for a replacement item. If a return is refused, we will use Zalora Buyer Protection to resolve the issue. After sending the goods to you, returns are possible only in warranty cases and by agreement.
Returning goods from Zalora is possible in two cases: before shipment to you - if we find a defect or discrepancy with the description at our warehouse in the region, we will arrange a return through the Zalora returns system and a full refund; after receipt by you - return is possible only in warranty cases (defects, malfunction) and by agreement. The usual reasons for returns (size, color did not fit, changed your mind) after shipment are not accepted, since the goods have already undergone customs clearance and delivery. We recommend that you carefully check the product description and reviews before ordering, especially for fashion items.
We provide the following guarantees: a guarantee of purchasing the goods exactly according to your request (link, quantity, characteristics), a guarantee of working with sellers in English and local languages, a guarantee of checking the quality of fashion goods in our warehouse in the region before shipping, a guarantee of secure payment through international payment systems, a guarantee of consolidating all orders from different sellers into one package to save on delivery, a guarantee of customs clearance and delivery to your address, a guarantee of solving problems with sellers through the Zalora buyer protection system. In case of problems, we take upon ourselves the resolution of issues with sellers and customs authorities.
The following payment methods are available for redemption from Zalora: bank transfer to our account (ruble, dollar, euro), bank cards (Visa, Mastercard, MIR), electronic wallets (UMoney, Qiwi, WebMoney), cryptocurrencies (as agreed). We accept payment in a currency convenient for you, and we transfer funds to sellers through international payment systems. All payments are secure and go through trusted channels. Some items may require prepayment as Zalora requires payment at checkout.
The commission for redemption services with Zalora depends on the cost of the product and the complexity of the order, usually ranging from 5% to 15% of the cost of the product. Discounts apply for large quantities and regular orders. The commission includes: purchasing goods through international payment systems, working with sellers in English and local languages, checking the quality of fashion goods in a warehouse in the region, consolidating orders from different sellers, customs clearance, organizing delivery. Delivery is paid separately depending on weight, volume and chosen method. We calculate the exact cost after receiving your application indicating the goods and quantity.
Benefits of working with OZTA to buy from Zalora: we work with sellers in English and local languages without a language barrier, access to more than 3,000 brands of fashion clothing and cosmetics, access to goods from Malaysia, Singapore, Hong Kong, Philippines and Indonesia, use of a ratings and reviews system to select quality products, secure payment through international payment systems, quality check of all fashion products in our warehouse in the region before shipping, consolidation of all orders from different sellers into one parcel to save on delivery, full customs clearance and delivery to your address, resolution of all issues with sellers through the Zalora buyer protection system, transparent reporting at each stage of the order. We take care of all the hassles of shopping on Zalora so you get fashionable clothes and cosmetics from Southeast Asia quickly and safely.
Yes, our team works with sellers on Zalora in English and local languages. We correspond with sellers, clarify order details, resolve issues with returns and replacement of goods - all in English and local languages. This avoids language barriers and ensures that all order details are accurately understood, especially the sizes and characteristics of fashion products. You communicate with us in Russian, and we translate and communicate with sellers in English and local languages, ensuring full understanding on both sides. We also work with Zalora's support system in English and local languages to resolve issues.
We process redemption requests from Zalora within 1-2 business hours during business hours (Mon-Fri, 9:00-18:00 Moscow time). After receiving the application, we check the availability of goods, the possibility of delivery and calculate the cost (product price + commission + delivery), and send you an invoice for payment. After payment, the purchase of goods occurs within 1-3 business days. Urgent orders are processed with priority. The entire process from application to dispatch takes 12-28 days depending on the delivery method.