Buying goods from Tokopedia - the largest marketplace in Indonesia, 350+ million products
Tokopedia is Indonesia's largest marketplace, founded in 2009. The platform brings together 9.7+ million sellers and offers 350+ million products. Features: Works on the principle of democratizing e-commerce. OZTA helps to buy goods on Tokopedia, organizes payment for goods by an agent (through local payment systems: bank transfers, OVO, DANA), quality control in the warehouse and delivery with customs clearance to different countries.
- We work with Indonesian sellers in Indonesian language
- Secure payment via bank transfers, OVO and DANA
- Checking the quality of goods before shipping at our warehouse in Indonesia
- Fast consolidation of orders from different sellers and delivery from Indonesia
https://tokopedia.com
Indonesian marketplace
Search for products...
Popular categories
Electronics
Rp 299K
Fashion
Rp 199K
Food
Rp 49K
Platform Features
Marketplace
Wide range
Service
100M+
Users
350M+
Products
№1
in Indonesia
Tokopedia is the largest marketplace in Indonesia
Tokopedia is Indonesia's largest marketplace, founded in 2009. It works on the principle of “democratizing e-commerce”, bringing together small traders and small businesses.
Specialization: all product categories, small business support, democratization of e-commerce
Geography
Indonesia
Type
C2C/B2C Marketplace
Categories
Electronics, Fashion, FMCG, Lifestyle
Payment
Bank transfers, COD, cards
What is important to know about the platform
Scale
100M+
users
Tokopedia has over 100 million monthly active users. The platform brings together 9.7 million sellers and offers more than 350 million products.
- Active users: over 100 million monthly
- Sellers: 9.7 million sellers on the platform
- Products: more than 350 million products
Pricing
up to 40%
cheaper
Prices on Tokopedia are often lower than in regular stores, especially for electronics and fashion. Regular promotions and sales.
- Electronics: often 30-40% cheaper than retail stores
- Fashion: competitive prices with regular sales
- Tokopedia Sale: big sales with maximum discounts
Democratization of e-commerce
9.7M
sellers
Tokopedia works on the principle of “democratizing e-commerce” by connecting small merchants and small businesses with urban markets through a single platform.
- Small Business Support: Platform for Small Merchants
- Accessibility: low barriers to entry for sellers
- Democratization: equal opportunities for all sellers
Cash on delivery
C.O.D.
payment
Tokopedia supports Cash on Delivery (COD), which is especially important for the Indonesian market where many customers prefer cash.
- CoD available: cash payment upon receipt of goods
- Security: buyer protection when paying in cash
- Convenience: no need to have a bank card or Internet banking
What people buy most often on Tokopedia
The most popular product categories among our clients
Electronics
Fashion and clothing
Fast Consumables
Products for life
Beauty and cosmetics
Household goods
Sports and fitness
Automotive products
Books
Toys
Health
Food
Why is it difficult to buy directly?
Typical difficulties when buying on Tokopedia and how OZTA solves them
Typical problems
- Language barrier - the entire interface and communication with sellers is only in Indonesian
- Payment difficulties - requires an Indonesian bank account or local payment systems
- Shipping Issues - Many sellers do not ship outside of Indonesia
- Risk of getting defective - there is no way to check the goods before shipping
- Complex returns - returning a defective product requires knowledge of the language and procedures
OZTA Solutions
- We work in Indonesian - our specialists are fluent in the language and communicate with sellers
- Convenient payment - pay in any convenient way, we will transfer the funds to the seller
- Delivery to any location - we will organize delivery from Indonesia to your country with parcel consolidation
- Checking the product - we check the quality, completeness and compliance with the description
- Return guarantee - we resolve all issues with sellers and arrange returns if necessary
What do you get with OZTA
Full cycle of agent buyout with Tokopedia
Agent buyout
We buy goods on your behalf, communicate with sellers in Indonesian
- Search and select products according to your parameters
- Negotiations with sellers in Indonesian
- Control of delivery times from the seller’s warehouse
Quality check
We check the goods before sending: quality, completeness, compliance
- Detailed check for marriage and defects
- Checking the completeness and compliance with the description
- Photo and video report upon request
Secure payment
Pay in a convenient way, we will transfer the funds to the seller
- Payment in a convenient currency (RUB, USD, EUR, KGS)
- Transfer funds to the seller through local payment systems
- Transparent calculation of commission and rate
Consolidation
We combine several orders into one package to save on shipping costs
- Free storage up to 60 days in warehouse
- Combining orders from different sellers
- Save up to 70% on shipping costs
Delivery
We will arrange delivery from Indonesia to your country in a convenient way
- Choosing the optimal delivery method
- Turnkey customs clearance
- Parcel tracking at all stages
Guarantee
We resolve all issues with sellers and arrange returns if necessary.
- Return guarantee if defective or non-conforming
- Resolving disputes with sellers in Indonesian
- Compensation for loss or damage to cargo
How does the ransom work?
Simple process from application to receipt of goods
1
Bid
Send us links to products from Tokopedia or describe what you need to find
2
Check and calculation
We check availability from the seller, clarify details, calculate the cost
3
Ransom
After payment, we buy the goods and communicate with the sellers in Indonesian
4
Product check
The product arrives at our warehouse in Indonesia, we check the quality and completeness
5
Delivery
We consolidate orders and send them to you using a convenient delivery method.
Frequently Asked Questions
Answers to popular questions about redeeming goods from Tokopedia
Tokopedia is Indonesia's largest marketplace, founded in 2009. The platform connects more than 9.7 million sellers and offers more than 350 million products. Unlike other marketplaces (Shopee, Lazada - operate in several countries), Tokopedia operates only in Indonesia and is the largest marketplace in the country. The platform works on the principle of democratizing e-commerce, making trade accessible to small businesses. Tokopedia is especially popular among shoppers looking for products from Indonesian sellers and small businesses.
Particularly popular categories on Tokopedia are: electronics and appliances (Indonesian electronics, home appliances), fashion and clothing (from Indonesian brands and small businesses, current trends), household and kitchen products (Indonesian cookware, household goods), cosmetics and perfumes (Indonesian cosmetics, personal care products), food and drinks (Indonesian products), sporting goods, toys and children's products, beauty and health products. The platform is especially beneficial for purchasing goods from Indonesian sellers and small businesses, as it offers a wide selection of more than 350 million products.
Features of shopping on Tokopedia: Indonesia's largest marketplace (founded in 2009), more than 9.7 million sellers on one platform, more than 350 million products, the principle of democratization of e-commerce (trading is available for small businesses), work mainly in Indonesian (language knowledge or agent buyout is required), purchase from 1 item (no minimum quantity required), various sellers (Tokopedia directly, Indonesian sellers and small businesses, marketplace), a ratings and reviews system for selecting quality products, the possibility of returning within a certain period for most products, various payment methods (bank transfers, OVO, DANA, bank cards), delivery mainly within Indonesia (an agent is required for international delivery).
The redemption process with Tokopedia includes: you send a link to the product and indicate the quantity, we check the availability of the product and the possibility of delivery, calculate the cost (product price + commission + delivery), you pay for the order, we buy the product on your behalf through local payment systems (bank transfers, OVO, DANA), we receive the goods at our warehouse in Indonesia, check the quality of the goods, make a photo report, consolidate with other orders and send to you with customs design. The entire process takes 12-28 days depending on the shipping method.
To redeem goods from Tokopedia, special documents are usually not required. All you need to do is provide a link to the product, quantity and your contact information. During customs clearance, we will prepare all the necessary documents: an invoice indicating the cost of goods, a packing list with a description of the goods, certificates of conformity (for electronics, cosmetics, children's goods, if necessary), documents for customs clearance. Some categories of goods may require additional certificates, which we will help you obtain.
No, we can only purchase items that the seller has in stock at the time of placing the order. If an item is out of stock, we will notify you and offer alternatives from other sellers or similar items. Some products may be available for pre-order, in which case we can place the order, but delivery will occur after the product goes on sale. We recommend checking product availability before placing your order, as popular items may run out quickly.
We provide complete information about the status of your order at every stage: confirmation of the application and calculation of the cost, purchase of goods on Tokopedia, receipt of goods at our warehouse in Indonesia, checking the quality of goods, photo report, sending by international delivery with a track number, customs clearance and delivery to you. You receive notifications at every stage and can track your parcel using the track number after dispatch. We can also provide a tracking number from Tokopedia to track delivery to our warehouse.
Tokopedia's ethos of democratizing e-commerce means the platform makes commerce accessible to small businesses and individual sellers. This allows you to find unique products from local manufacturers and small businesses that may not be available on other platforms. Thanks to this, Tokopedia features millions of products from more than 9.7 million sellers, including small businesses and individual sellers. We help you buy goods from any sellers on the platform, including goods from small businesses.
Delivery from Indonesia from Tokopedia takes an average of 12-28 days: 3-7 days for purchase of goods and delivery to our warehouse in Indonesia, 9-21 days for international delivery, depending on the chosen method and destination country. Express delivery (DHL, FedEx) takes 9-14 days, regular air delivery - 14-21 days, sea delivery for large shipments - 21-28 days. For small shipments, air delivery is usually used.
Several delivery methods are available from Indonesia: express delivery (DHL, FedEx, UPS) - 9-14 days, fast and reliable, suitable for small quantities and urgent orders; regular air delivery - 14-21 days, optimal in terms of price and speed; sea delivery - 21-28 days, most profitable for large shipments and heavy goods (saving up to 50-70% compared to air). We will help you choose the optimal delivery method depending on the weight, volume, cost and urgency of your order.
Customs clearance of goods from Indonesia occurs automatically upon international delivery. We prepare all the necessary documents: an invoice indicating the cost of goods, a packing list with a description of the goods, certificates of conformity (if necessary for electronics, cosmetics, children's goods). Depending on the product category and destination country, different customs duties and VAT may apply. Indonesian cosmetics and electronics may require additional certifications. We inform you in advance about possible customs payments and help to minimize them through the correct execution of documents.
Yes, we consolidate all your orders from different sellers on Tokopedia in our warehouse in Indonesia into one package. This allows you to save a lot on shipping since you pay for one package instead of several. Consolidation takes 1-3 days after receiving all goods at the warehouse. We pack all goods together, ensuring their safety, and send them in one parcel with a full set of documents. This is especially beneficial when ordering from multiple sellers at the same time or when purchasing different product categories (electronics, fashion, home goods).
Yes, we make sure to check the quality of all Tokopedia products at our warehouse in Indonesia before shipping. The check includes: appearance of the product and packaging, completeness (presence of all elements, accessories, instructions, warranty cards), compliance with the description on the website (size, color, model, characteristics), operability of electronic devices (if possible), checking for defects or damage. If we detect a defect or discrepancy, we take detailed photos and videos, contact the seller to resolve the issue (return, replacement) and inform you about the situation.
If the product does not match the description on Tokopedia, we will resolve the issue during the inspection phase at our warehouse in Indonesia. We take photos and videos of discrepancies and contact the seller to return or replace the product. Tokopedia has a return policy within a certain period, so if the seller agrees to the return, we return the item and receive a full refund. If a replacement is needed, we will arrange for a replacement item. If the seller refuses to return the item, we will use Tokopedia's buyer protection system to resolve the issue. After sending the goods to you, returns are possible only in warranty cases and in agreement with the seller.
Returning an item from Tokopedia is possible in two cases: before shipping to you - if we find a defect or non-description in our warehouse in Indonesia, we will arrange a return to the seller through the Tokopedia returns system and a full refund; after receipt by you - return is possible only in warranty cases (defects, malfunctions) and by agreement with the seller. The usual reasons for returns (size, color did not fit, changed your mind) after shipment are not accepted, since the goods have already undergone customs clearance and delivery. We recommend that you carefully check the product description and reviews before ordering.
We provide the following guarantees: guarantee of purchasing the goods exactly according to your request (link, quantity, characteristics), guarantee of working with Indonesian sellers in the Indonesian language, guarantee of checking the quality of goods in our warehouse in Indonesia before shipping, guarantee of secure payment through bank transfers, OVO and DANA, guarantee of consolidating all orders from different sellers into one package to save on delivery, guarantee of customs clearance and delivery to your address, guarantee of solving problems with sellers through the buyer protection system Tokopedia. In case of problems, we take upon ourselves the resolution of issues with sellers and customs authorities.
The following payment methods are available for redemption from Tokopedia: bank transfer to our account (ruble, dollar, euro), bank cards (Visa, Mastercard, MIR), electronic wallets (UMoney, Qiwi, WebMoney), cryptocurrencies (as agreed). We accept payment in a currency convenient for you, and we transfer funds to sellers through local payment systems (bank transfers, OVO, DANA). All payments are secure and go through trusted channels. Some items may require prepayment as Tokopedia requires payment at checkout.
The commission for redemption services from Tokopedia depends on the cost of the product and the complexity of the order, usually ranging from 5% to 15% of the cost of the product. Discounts apply for large quantities and regular orders. The commission includes: purchasing goods through bank transfers, OVO and DANA, working with Indonesian sellers in the Indonesian language, checking the quality of goods in a warehouse in Indonesia, consolidating orders from different sellers, customs clearance, organizing delivery. Delivery is paid separately depending on weight, volume and chosen method. We calculate the exact cost after receiving your application indicating the goods and quantity.
Benefits of working with OZTA for redemption from Tokopedia: We work with Indonesian sellers in Indonesian language without language barrier, Access to over 350 million products from over 9.7 million sellers including small businesses, Secure payment via bank transfers, OVO and DANA, Quality check of all products in our Indonesia warehouse before shipping, Consolidation of all orders from different sellers into one package to save on shipping, Full customs clearance and delivery to your address, resolving all issues with sellers through the Tokopedia buyer protection system, transparent reporting at each stage of the order. We take the hassle out of shopping on Tokopedia to ensure you get your products from Indonesian sellers and small businesses quickly and safely.
Yes, our team works with Indonesian sellers on Tokopedia in Indonesian. We correspond with sellers, clarify order details, resolve issues with returns and replacement of goods - all in Indonesian. This avoids a language barrier and ensures an accurate understanding of all order details. You communicate with us in Russian, and we translate and communicate with sellers in Indonesian, ensuring full understanding on both sides. We also work with the Tokopedia support system in Indonesian to resolve issues.
We process redemption requests from Tokopedia within 1-2 business hours during business hours (Mon-Fri, 9:00-18:00 Moscow time). After receiving the application, we check the availability of goods, the possibility of delivery and calculate the cost (product price + commission + delivery), and send you an invoice for payment. After payment, the purchase of goods occurs within 1-3 business days. Urgent orders are processed with priority. The entire process from application to dispatch takes 12-28 days depending on the delivery method.