Loading
Purchasing goods from Tokopedia
We help arrange a purchase from a selected seller on Tokopedia. We first agree the option and receipt within the dispatch country, then a separate international route to you.
What you entrust to OZTA
You choose the product and approve the order terms. We handle the agreed purchase: communicating with the seller, agreeing the invoice, arranging payment and providing status updates. Sourcing, separate inspections and onward delivery are discussed according to your needs.
- 1
Product purchasing
We agree the selected product, option and quantity with the seller, and check their company and payment details and invoice. After your confirmation, we arrange payment and handle order correspondence. Arranging payment of this invoice is already included in the standard purchase-service fee.
- 2
Sourcing and selection
We will compare listings, sellers, options and reviews, and translate important terms for approval. Standalone sourcing is charged separately. The published package applies to China; for another market or an extended brief, we will prepare an estimate before work begins.
Supplier search scope and price - 3
Quality inspection
By agreement, we check quantity, appearance and contents before shipment.
- 4
Arrange delivery
We will select an available route and show the cost, restrictions and estimated timing before payment.
- 5
Import documents
We explain documents and customs procedures; responsibilities depend on the destination country.
- 6
Order status
A paid order has a responsible coordinator. We agree on a communication channel and pass on confirmed status updates from the seller and contractors. If conditions change, we explain why and discuss the next step; tracking depends on the carrier.
Order assistance
We check the region, seller and international route before purchase.
We check the payment method
We clarify the available channel, currency, exchange rate and transaction confirmation before purchase.
We review the listing
We help check specifications, options, availability and the seller's terms.
Consolidate purchases
If the goods can be stored and transported together, we agree consolidation at one warehouse and compare the total shipment cost.
Showing currency risk
We state the exchange rate and when it is fixed in the offer; recalculation is agreed before payment.
Checking the seller
We analyse ratings, reviews and risk indicators; we do not guarantee quality or authenticity.
Returns scenario
Before payment, we explain platform rules, the claim deadline and limits of responsibility for returns.
Tokopedia: the local order and onward delivery
A Tokopedia request requires the seller's listing, product option and destination address. Receipt within the seller's country is calculated first, followed by international transport.
tokopedia.com(opens in a new tab)- Country
- Indonesia
- Currency
- Indonesian rupiah (IDR / Rp)
- Language
- Indonesian
For handmade goods, clarify actual dimensions, material and readiness date.
For a batch, check that one seller has the full quantity and can supply identical contents.
How your order proceeds
We first establish the product and purchase terms, then agree the estimate and the steps after purchase. You decide before paying for each stage; product substitutions or budget changes require separate approval.
Link or item number
Send a link or item number. If you have no link, photos and a description are sufficient; specify the option and quantity you need.
Seller and availability
We will clarify availability, included items, condition and shipping from the seller. We will discuss any differences from your request before purchase.
Region and restrictions
We will check whether the product can be purchased and shipped to your country, and which documents and packaging are required.
Price before payment
We will show the product price, delivery to the first warehouse, the OZTA fee and known subsequent costs. We will identify amounts that still depend on weighing, measurement or an external quote. Purchasing begins after your approval and payment for the relevant stage.
From purchase to shipment
After agreement, we arrange the purchase, communicate with the seller and provide updates. Only the agreed checks and packaging are carried out before onward shipment. We record the procedure for discrepancies or returns in advance.
Purchasing, quality inspection and transport involve different work. We record what is included in the order, who performs individual actions and which documents you will receive. Returns depend on the seller, stage of fulfilment and agreed terms.
How to calculate the purchase-on-behalf fee
We use the agreed goods price from the seller and apply the rate from the table. Delivery is not part of the fee calculation.
Rate by product price
Minimum OZTA purchasing fee: $20
- Less than $1,000
- 10%
- From $1,000, but less than $5,000
- 9%
- From $5,000, but less than $10,000
- 8%
- From $10,000, but less than $20,000
- 7%
- From $20,000
- 6%
The minimum OZTA purchasing fee is $20. For example: goods at $50 + fee of $20 = $70, excluding delivery, import costs, insurance and bank costs.
Fee calculation example
- Seller's goods price
- $2 000
- OZTA fee
- $180
- $2 000 × 9% = $180
- Goods + fee
- $2 180
This covers only the goods and fee. Seller delivery and onward freight, import charges, insurance, banking and foreign-exchange costs are separate.
What the fee includes
- One seller, up to 10 agreed items and one planned shipment.
- Checking company and payment details and purchasing terms, and agreeing the seller’s invoice.
- Payment of the seller’s invoice is already included in the fee; we do not charge a second percentage for it.
- Seller communication, order statuses and OZTA report.
What is paid separately
- Seller delivery to our warehouse and onward transport.
- Import charges, insurance and warehouse operations, when needed.
- Bank and foreign-exchange costs, and any additional work after agreement.
If additional contractor work is needed
For additional work: the provider’s price + 10% for OZTA, with a minimum OZTA coordination fee of $20 per agreed assignment. If coordination is already included in a paid package, there is no second fee. Samples and their delivery are paid separately. We do not apply this percentage to government charges, import taxes or the insurance premium.
What people order from Tokopedia
We check the category, composition, certification and restrictions against the listing.
Electronics and gadgets
We check the specifications, battery, certification and returns terms before ordering.
Smartphones, true wireless earphones, power banks, cables
Clothing and footwear
We clarify the size chart, composition, seller and return availability.
T-shirts, shorts, trainers, backpacks
Home goods
We check dimensions, material, included items and volumetric weight.
Tableware, towels, baskets, light fixtures
Cosmetics and personal care
We check ingredients, expiry date, labelling and transport restrictions.
Masks, serums, coconut oil, scrubs
Children's products
We check age restrictions, composition, labelling and import documents.
Children's clothing, educational toys, pushchairs
Automotive products
We check compatibility, dimensions and transport requirements before ordering.
Filters, LED lamps, covers, air fresheners
How we deliver from Tokopedia
Route and timing depend on the goods, city and carrier.
Air
We consider this for suitable categories; we provide the cost, restrictions and estimated timing after calculation.
Combined route
This may suit large cargo; we check limits and contents before payment.
Combining orders at the warehouse
If the warehouse and carrier allow, we combine orders and recalculate volumetric weight.
Additional packaging
We select packaging by category; reinforcement and crating are agreed separately.
Insurance on request
We check insurance availability and exclusions for the product and route.
Domestic delivery
Last-mile delivery depends on the city, carrier and conditions in the destination country.
What is important to know before ordering
Answers about orders from Tokopedia through OZTA. We confirm the terms using the specific listing.
What is best to buy from Tokopedia?
The choice depends on composition, certification, quality and delivery requirements. We help compare listings and total cost.
Do I need an Indonesian account to buy?
We check account availability, payment method and delivery address for the specific listing. There is no universal regional promise.
How does delivery from Tokopedia work?
The seller ships goods to the agreed address. After checking the route, we show available options, cost and estimated timing; timing depends on the carrier.
How can I check a seller on Tokopedia?
We review store status, rating, reviews, return terms and risk indicators. This does not guarantee product quality or authenticity.
Do I need to clear customs myself?
It depends on the destination country and selected service. Before payment, we explain which documents and actions belong to the customer, OZTA and carrier.
How do returns work when purchasing through OZTA?
If an inspection is selected, we record condition before international dispatch. Returns follow seller and Tokopedia rules; availability and costs are agreed in advance.
How does payment for Tokopedia through OZTA work, step by step?
1) Send a link, option, quantity and destination country. 2) We will check the seller, channel, delivery and restrictions. 3) We will agree the full estimate and returns. 4) After approval, we begin purchasing and provide status updates.
Can a legal entity pay for an order by bank transfer?
Yes. A company can pay an agreed OZTA order by bank transfer against an invoice. We agree on the currency, bank details and order documents before payment.
Other Southeast Asian marketplaces
We will compare alternatives by assortment, region and order terms.
We will check your order on Tokopedia
Send the link, option, quantity and destination country. Before payment, we show availability, total cost, route and the procedure if a problem occurs.
Tell us about the task